Why does the imbalance of power issues in the market of travel products remain unsolved?: In terms of unfairness perception, conflict perception, and conflict solving strategies

Hwang Hee jeong; Lee, Hoon

doi:10.17086/JTS.2015.39.7.39.52

This study analyzed the relation between the unfairness perception of retail travel agency workers(RTAW) and their conflict perception. Also this research examined in what ways the conflict perception of RTAW impacts on their patterns of behavior in terms of the conflict solving strategies. The result shows that the unfairness perception of RTAW correlates with the conflict perception of RTAW. It is also revealed that the conflict perception of RTAW profoundly affects and functions their specific behavior patterns when they choose the conflict solving strategies. The result shows that they, the retail travel agency workers, are likely to evade the conflicts or they adapt themselves to the given settings. Individual efforts, in turn, can hardly contribute to the unfairness that has been deeply embedded in the distribution channels of travel products. Future research works related to this issue are expected to make a detailed suggestion that can contribute to reconstruct the market of travel agencies in terms of fairness issues.

Citation status

KCI Citation Counts (5)
열림/닫힘 버튼
REFERENCES (56)
열림/닫힘 버튼
* 2021년 이후 발행 논문의 참고문헌은 현재 구축 중입니다.

[journal] 곽영대 / 2011 / A Study of the Travel Agencies' Distribution Function and Partnership / 관광연구 / 대한관광경영학회 26(5) : 1~21

[journal] 권명옥 / 2012 / A Study on the influences of the Distribution Channel Characteristics to Conflict and Partnership Performance between Airlines and Travel Agencies / 한국항행학회논문지 / 한국항행학회 16(1) : 131~144

[journal] 김기홍 / 2005 / Case Study of Settlement of Disputes and Complications of Dinning-out Franchise Affiliates / 중재연구 / 한국중재학회 15(3) : 207~232

[journal] 김동환 / 2009 / Unfair Trade Practices Exercised by Large-scale Retailers in the Marketing of Fresh Food and Implications for Governmental Regulation / 유통연구 / 한국유통학회 14(5) : 185~205

[journal] 김상덕 / 2009 / A Study on Control Mechanism, Conflict Resolution Strategies, and Dissolution Intention / 대한경영학회지 / 대한경영학회 22(4) : 1891~1914

[journal] 김영국 / 2014 / The Relationships of Goal Conflicts, Strategis of Conflict Resolution and Contract Termination Intentions in Foodservice Franchise Organizations: Moderating Effects of Franchisee's Performance / 관광학연구 / 한국관광학회 38(7) : 73~95

[journal] 김익성 / 2010 / 백화점 거래구조의 현황연구와 불공정거래 개선방안 / 유통경영학회지 13(1) : 163~186

[journal] 김찬영 / 2004 / Factors on the Network Relationships between Wholesale and Retail Travel Agencies / 관광학연구 / 한국관광학회 28(3) : 123~141

[journal] 박기용 / 2013 / Study on the Impact of the Franchise System Service Quality on the Commitment, Conflict, Perceived Value and Recontract Intention of the Franchise. / 외식경영연구 / 한국외식경영학회 16(6) : 133~156

[journal] 서선 / 2011 / The Effects of Choice Attributes Between Travel Agencies(B2B) and Travel Franchiser's Fairness on Travel Franchisee(B2C)'s Performance / 관광연구 / 대한관광경영학회 26(4) : 279~298

[journal] 오일두 / 2011 / The Effect of Task Conflict and Relationship Conflict on Task Performance in Distribution Channel / 대한경영학회지 / 대한경영학회 24(1) : 41~63

[thesis] 유병주 / 2006 / 외식업체의 육류유통경로상의 관계특성과 갈등에 관한 연구 / 박사 / 경기대학교

[journal] 은재호 / 2012 / A Study on the Conflict Management Mode of Public Servants toward Conflict within Organization : Focused on the Conflict Management Mode of Thomas & Kilman / 한국인사행정학회보 / 한국인사행정학회 11(1) : 1~24 / http://dx.doi.org/

[journal] 이봉근 / 2010 / 대형할인점과 중소제조업체간의 불공정하도급거래행위에 관한 연구 : PB상품관련 불공정하도급거래행위를 중심으로 / 중소기업과 법 1(2) : 101~139

[journal] 이수범 / 2006 / The Impact of the Perceived Dissimilarity, Emotional Conflict and Leader-Member Exchange on the Procedural Justice and Group Performance in the Foodservice Industry. / 호텔경영학연구 / 한국호텔외식관광경영학회 15(1) : 229~247

[journal] 이준호 / 2005 / A study on the effects of conflict management style of team leader about perception in organizational justices of team members and their team committment in service firms of Korea / 서비스경영학회지 / 한국서비스경영학회 6(3) : 107~140

[journal] 이준호 / 2007 / 서비스 기업에서 팀관리자의 갈등관리방식이 팀구성원들의 공정성 지각, 역할내 행동과 조직시민행동에 미치는 영향 / 서비스경영학회지 / 한국서비스경영학회 8(4) : 3~34

[journal] 이진화 / 2012 / The Causes of Conflict and the Effect of Control Mechanisms on Conflict Resolution between Manufacturer and Supplier / 유통연구 / 한국유통학회 17(4) : 55~80

[journal] 이창원 / 2003 / 갈등당사자의 상대적 지위와 개인간 갈등의 관리방식: 우리나라 중앙부처 공무원에 대한 실증분석 / 한국행정학보 / 한국행정학회 37(2) : 1~19

[journal] 장만섭 / 2007 / 여행사와 랜드오퍼레이터간 갈등에 관한 연구 / 국제관광연구 4(1) : 161~186

[thesis] 장유진 / 2008 / 도매여행사의 공정성이 가맹점의 경영성과요인에 미치는 영향 : H투어 M투어 가맹점을 대상으로 / 석사 / 한양대학교 국제관광대학원

[journal] 장해순 / 2008 / The effects of publishing industry followers' chemyon(social face) sensitivity, impression management and fear to the negative evaluation on communication apprehension / 한국출판학연구 / 한국출판학회 34(1) : 293~322

[journal] 전달영 / 2011 / The Impact of Conflict and Influence Strategies Between Local Korean-Products-Selling Retailers and Wholesalers on Performance in Chinese Electronics Distribution Channels: On Moderating Effects of Relational Quality / 유통연구 / 한국유통학회 16(3) : 1~32

[thesis] 전영민 / 2012 / 외식 프랜차이즈의 갈등지각이 갈등해결에 미치는 영향 : 다수준 분석을 통한 본부 지배구조 효과 / 박사 / 동국대학교

[journal] 전인수 / 2004 / 힘의 불균형 계약관계에서 갑의 상호작용공정성이 을의 몰입, 도덕적 해이 및 지각성과에 미치는 영향 / 경영연구 : 211~234

[journal] 전타식 / 2006 / A Study on Causes of Franchisee’s Conflict in Distribution Channel of small and middle sized Franchise Industry / 유통과학연구 / 한국유통과학회 4(2) : 21~40

[journal] 전영민 / 2011 / The Relationships of Governance Structures, Conflicts and Performance in Foodservice Franchising Systems / 관광학연구 / 한국관광학회 35(8) : 127~143

[journal] 정유경 / 2010 / The Effects of Perceived Fairness on the Relationship Quality and Management Performance: A Comparison between Franchiser and Franchisee in the Food Service Industry / 관광학연구 / 한국관광학회 34(7) : 37~60

[journal] 정인경 / 2011 / A Study on the influences of the Relationship Characteristics between Airlines and Travel Agencies to the Conflict / 한국항행학회논문지 / 한국항행학회 15(5) : 913~924

[thesis] 조현진 / 2004 / 공급업체와 유통업체의 관계특성이 갈등에 미치는 영향에 관한 연구 / 박사 / 연세대학교

[journal] 조현진 / 2007 / The Effects of Conflict Resolution Strategy on Relationship Quality between Suppliers and Distributors / 유통경영학회지 / 한국유통경영학회 10(1) : 75~96

[journal] 주동근 / 2009 / A Study on the Efficiency & Concurrence of Package Tour Operating System / 관광연구 / 대한관광경영학회 24(5) : 127~148

[journal] 지봉구 / 2006 / 소매여행업체의 도매여행상품 선택속성에 관한 이론 연구 / 산업경영연구 29(2) : 183~201

[journal] 최정은 / 2012 / The Rlationships of Perceived Conflicts and Styles of Conflict Resolution in Foodservice Franchising Organizations : The Effects of Governance Structures through Multilevel Analysis / 관광학연구 / 한국관광학회 36(3) : 189~211

[other] 프레시안 / 2013 / 박근혜 정부 5년, 계급적원성 언젠가는 폭발할 것

[report] 한국경제연구원 / 2013 / ‘갑을(甲乙)프레임’ 기업정책의 한계와 개선방안 / 한국경제연구원

[report] 한국관광공사 / 2011 / 모두가 행복한 서울관광 만들기: 공정관광 / 한국관광공사

[report] 한국문화관광연구원 / 2011 / 공정관광 실현을 위한해외정책 사례 연구 : 중국관광객 유치를 중심으로 / 한국문화관광연구원

[journal] 한상린 / 2004 / Antecedents and Consequences of Channel Conflict / 유통연구 / 한국유통학회 9(1) : 93~110

[journal] 황희정 / 2013 / Analysing the meaning of Tourism fairness in Korea / 관광연구 / 대한관광경영학회 28(5) : 1~22

[journal] 황희정 / 2015 / An Assessment of the Government Intervention in Unfair Distribution Channels of Travel Agencies : Focusing on the Employees of Retail Travel Agencies / 관광연구논총 / 관광연구소 27(1) : 3~22

[journal] Chebat, J. C. / 2005 / How emotions mediate the effects of perceived justice on loyalty in service recovery situations : An empirical study / Journal of Business Research 58 : 664~673

[other] CNB저널 / 2013 / 하나투어 등 여행업계 ‘고무줄 회계’ 도마 위

[book] Cough, A. T. / 2001 / Marketing channels / Prentice Hall

[journal] Folger, R. / 1995 / Procedural justice : An interpretive analysis of personnel systems / Research in Personnel ad Human Resources Management 3 : 141~183

[journal] Janssen, O. / 2004 / How fairness perceptions make innovative behavior more or less stressful / Journal of Organizational Behavior 25(2) : 201~215

[journal] Kaufmann, P. J. / 1988 / Relational exchange norms, perceptions of unfairness, and retained hostility in commercial litigation / Journal of Conflict Resolution 32(3) : 534~552

[journal] Lupfer, M. B. / 2000 / Folk conceptions of fairness and unfairness / European Journal of Social Psychology 30(3) : 405~428

[journal] Messick, D. M. / 1985 / Why we are fairer than others / Journal of Experimental Social Psychology 21(5) : 480~500

[journal] Moorman, R. H. / 1991 / Relationship between organizational justice and organizational citizenship behaviors : Do fairness perceptions influence employee citizenship? / Journal of Applied Psychology 76(6) : 845~855

[book] Nathan, D. / 2013 / The zero-fee tour: price competition and network downgrading in Chinese tourism

[book] Rahim, M. A. / 1992 / ‘Managing conflict in organizations’ in construction conflict management and resolution / E & FN SPON : 370~379

[journal] Samaha, S. A. / 2011 / Poisoning relationships : Perceived unfairness in channels of distribution / Journal of Marketing 75(3) : 99~117

[journal] Skarlicki, D. / 1997 / Retaliation in the workplace : The roles of distributive procedural, and interactional justice / Journal of Applied Psychology 82(3) : 434~443

[journal] Zhang, H. Q. / 2009 / Play or not to play : An analysis of the mechanism of the zero-commission Chinese outbound tours through a game theory approach / Tourism Management 30(3) : 366~371

[journal] Zhang, H. Q. / 2009 / Understanding the mechanism behind the zero-commission Chinese outbound package tours : Evidence from case studies / International Journal of Contemporary Hospitality Management 21(6) : 734~751

이 논문은 한국연구재단의 지원을 받아 작성되었습니다.

KJC Korea
Journal Central

Statistics

Tools

Sharing

Issue List

Citation status