[thesis] 강미연 / 2001 / 항공사 승무원 문화에 나타난 여성성 분석 / 석사 / 서강대학교

[journal] 강혜경 / 2014 / The Effects of Female Flight Attendant’s Image on Flight Attendant’s Cognitive Image, Airline’s Affective Image, and Airline Customer Loyalty -Focusing on K Airline- / 한국항공경영학회지 / 한국항공경영학회 12(4) : 3~22

[journal] 고유경 / 2008 / Identification of Factors related to Hospital Nurses’ Organizational Citizenship Behavior using a Multilevel Analysis / Journal of Korean Academy of Nursing / 한국간호과학회 38(2) : 287~297

[journal] 김경숙 / 2012 / The Effects of Child Care Teachers’ Emotional Intelligence on Their Emotional Competence and Self-Efficacy / 한국영유아보육학 / 한국영유아보육학회 (71) : 289~308 / http://dx.doi.org/

[thesis] 김경희 / 2015 / 객실승무원의 피로 및 수면장에가서비스 만족도에 미치는 영향 / 석사 / 한국항공대학교

[book] 김계수 / 2007 / AMOS 16. 0 구조방정식모형 분석 / 한나래출판사

[thesis] 김선미 / 2014 / 자기효능감과 조직시민행동의 관계에서 조직몰입의 매개효과 / 석사 / 고려대학교

[thesis] 김연선 / 2009 / 셀프리더십이 팀웍과 자기효능감, 직무만족, 조직몰입 및 직무성과에 미치는 영향 : 특급호텔 Wine & Dining Restaurant 을 중심으로 / 박사 / 세종대학교

[journal] 김용재 / 2008 / The Influence of Leadership on OBC and Organizational Commitment through Self-efficacy in Organizational Members / 인적자원개발연구 / 한국인적자원개발학회 11(2) : 1~23

[journal] 김유경 / 2004 / 항공사 객실승무원의 조직시민행동에 관한 연구 : K 항공사 정규직과 비정규직비교를 중심으로 / 호텔리조트연구 3(2) : 357~371

[journal] 김유경 / 2008 / A Study on Relationships Among the Emotional Intelligence of Golf Caddie, Job Stress, Job Satisfaction, Customer-Orientation and Turnover Intention / 관광레저연구 / (사)한국관광레저학회 20(2) : 149~167

[thesis] 김환기 / 2011 / 서번트 리더십이 자기효능감을 통하여 조직시민행동에 미치는 영향력에 대한 분석 : 충청북도 제조업 종사자들을 대상으로 / 석사 / 고려대학교

[journal] 나윤서 / 2012 / A Study on the Effect of Communication Competence and Emotional Intelligence of Service Providers on the Service Recovery Effort for Customer Complaints / 관광학연구 / 한국관광학회 36(4) : 255~281 / http://dx.doi.org/

[journal] 남봉우 / 2010 / A Study On The Influences Of Non-Commissioned Officer's Emotional Intelligence On Organizational Effectiveness In Korea Army - The Moderating Effect Of Emotional Labor - / 인적자원관리연구 / 한국인적자원관리학회 17(4) : 197~224

[journal] 도다정 / 2014 / Examining the Impact of Stewardess Uniform Attractiveness on the Brand Image and Behavioral intentions - Focused on the Domestic Airlines - / 관광연구 / 대한관광경영학회 28(6) : 137~159

[journal] 맹연호 / 2014 / A Comparative Study between Full Service and Low-Cost Carrier on the Effect of Job Stress on Career Satisfaction among Flight Attendants / 한국항공경영학회지 / 한국항공경영학회 12(5) : 119~139

[thesis] 박승희 / 2015 / 항공사 객실승무원의 비행스케줄에따른 수면부족이 직무만족, 이직의도에 미치는 영향 / 석사 / 연세대학교

[thesis] 박종랑 / 2009 / 외식업체 종사원의 감성지능요인이 조직시민행동 및 직무성과에 미치는 영향 / 석사 / 경희대학교

[thesis] 박혜정 / 2009 / 항공사 객실팀의 조직분위기, 팀승무원의 조직몰입, 조직시민행동이 서비스수행에 미치는 영향 / 박사 / 세종대학교

[journal] 박혜정 / 2009 / The Effects of Organizational Climate of the Airline Cabin Team, Organizational Commitment and Organizational Citizenship Behavior on Service Performance / 관광연구 / 대한관광경영학회 24(5) : 149~173

[journal] 박혜정 / 2009 / The Relationship Between Organizational Climate, Organizational Commitment, Organizational Citizenship Behavior and Service performance- A comparison of two Different Cabin Crew Job Positions - / 관광학연구 / 한국관광학회 33(6) : 367~389

[journal] 석은주 / 2015 / The Effects of Flight Attendants' Job Training on Their Work Value and Job Satisfaction : Focused on The Initial Training Programs / 관광연구저널 / 한국관광연구학회 29(1) : 173~185

[journal] 안명숙 / 2014 / A Study on the Effect of Emotional Contagion on Flight Attendants' Organizational Commitment and Burnout / 호텔리조트연구 / 한국호텔리조트학회 13(1) : 121~137

[journal] 양근애 / 2015 / Impacts of Training for Flight Crews and Positive Psychological Capital on Service Orientation -The Mediating Effect of Positive Psychological Capital- / 한국항공경영학회지 / 한국항공경영학회 13(2) : 81~110

[journal] 양재영 / 2013 / The Effect of the Job Esteem on Job Satisfaction, Organizational Citizenship Behavior and Turnover Intention of the Travel Agency Employees: Comparison Between Listed and Unlisted Travel Agencies / 관광학연구 / 한국관광학회 37(7) : 261~283

[thesis] 오선미 / 2008 / 감성지능이 서비스 품질에 미치는 영향 : 항공사 객실승무원을 대상으로 / 석사 / 한국항공대학교

[journal] 유정윤 / 2014 / The Effect of Emotional Labor by Emotional Display Rules of Airline Cabin Crew on Customer Orientation / 관광경영연구 / 관광경영학회 18(1) : 265~284

[journal] 유양호 / 2010 / The Moderating Effect of Social Support and Self-Efficacy on the Relationship Between Hotel Employees' Emotional Dissonance and Job-related Attitudes / 관광학연구 / 한국관광학회 34(1) : 341~361

[journal] 윤대혁 / 2008 / The Effect Of Emotional Leadership And Organizational Emotion On The Commitment Of Members In Organization / 인적자원관리연구 / 한국인적자원관리학회 15 : 57~86

[journal] 윤선영 / 2014 / The Effect of Flight Attendant’s Emotional Intelligence on Job Satisfaction and Organizational Citizenship Behavior / 한국항공경영학회지 / 한국항공경영학회 12(6) : 3~21

[thesis] 윤영란 / 2012 / 감성지능, 직무만족, 자기효능감이 조직시민행동에 미치는 영향 / 석사 / 울산대학교

[journal] 이경희 / 2010 / The Effect of Emotional Intelligence on Self-Efficacy and Job Stress of Nurses - Mediating Role of Self-Efficacy - / 간호행정학회지 / 간호행정학회 16(1) : 17~25

[journal] 이동명 / 2008 / Effect of Emotional Labor and Social Supporton Burnout of Airline Cabine Attendants / 관광학연구 / 한국관광학회 32(2) : 213~231

[journal] 이미균 / 2012 / Effect of Organizational Citizenship Behavior on Organizational Commitment and Customer Orientation of Flight Attendant / 호텔관광연구 / 한국호텔관광학회 14(4) : 267~282

[thesis] 이종학 / 2014 / 자기 효능감이 긍정적 자산, 직무만족, 조직몰입, 조직시민행동에 미치는 영향 : 서울시내 특1급 호텔 식음료 종사원을 대상으로 / 박사 / 경희대학교

[journal] 이종호 / 2014 / The Effects of Flight Attendant Team Leader’s Emotional Intelligence on Team Effectiveness and Organizational Effectiveness / 한국항공경영학회지 / 한국항공경영학회 12(5) : 97~117

[journal] 이종호 / 2015 / The effects of Perceived Cabin Crew Team Leader's Emotional Intelligence on Team Members' Job Performance and Team Performance - focusing on 'K' airline cabin crew - / 관광연구 / 대한관광경영학회 30(1) : 233~254

[journal] 이종호 / 2014 / The Impact of a Flight Attendant's Self-perceived Characteristics of His or Her Own Voice on Their Self-efficacy and Customer-employee Relationship : Focusing on K Airline / 호텔리조트연구 / 한국호텔리조트학회 13(3) : 351~371

[journal] 이종호 / 2012 / Effects of Social Support and Self-efficacy on Positive Emotional Displays among Flight Attendants / 한국항공경영학회지 / 한국항공경영학회 10(1) : 131~147

[thesis] 이태성 / 2014 / 감성지능이 조직시민행동에 미치는영향과 상사신뢰의 매개효과 / 석사 / 중앙대학교

[thesis] 이현호 / 2014 / 리더십 유형과 감성지능이 조직시민행동에 미치는 영향에 관한 연구 : 중소기업을 중심으로 / 석사 / 경희대학교

[journal] 이형룡 / 2013 / The Effect Flight Attendants' Self-Leadership on Service Orientation -Focus on the Mediating Effect of Self-Efficacy- / 한국항공경영학회지 / 한국항공경영학회 11(1) : 3~26

[thesis] 임경민 / 2012 / 셀프리더십과 자기효능감이 조직유효성과 조직시민행동에 미치는 영향 / 박사 / 고신대학교

[thesis] 임보영 / 2015 / 자기효능감과 자존감이 조직시민행동에 미치는 영향 : 조직지원인식 및 상사지원인식의 조절효과 / 석사 / 이화여자대학교

[journal] 정민주 / 2013 / The Study of the Effects of Customer-Related Social Stressors on the Job Burnout of the Airline Flight Attendants -Focused on the Moderating Effects of the Resilience- / 한국항공경영학회지 / 한국항공경영학회 11(4) : 173~192

[journal] 전지선 / 2014 / Impact of Flight Attendants' Emotional Intelligence on the Service Quality and Organization / 한국산학기술학회논문지 / 한국산학기술학회 15(2) : 735~744 / http://dx.doi.org/10.5762/KAIS.2014.15.2.735

[journal] 정현우 / 2007 / A Study on the Effect of Emotional Intelligence on Organizational Citizenship Behavior- Moderating Effect of Leader-Member Exchange(LMX) - / 인적자원관리연구 / 한국인적자원관리학회 14(3) : 167~186

[journal] 조경희 / 2006 / 항공사승무원의 신체적 매력성이 대인지각에 미치는 영향 / Tourism Research 23(0) : 197~228

[journal] 조경희 / 2013 / The Study of Interdependent Relations among Airlines' Flight Attendants' Personal type, Emotional Intelligence, Job Satisfaction, and Organizational Commitment / Tourism Research / 한국관광산업학회 38(2) : 145~165

[confproc] 최금창 / 2006 / 호텔종사원 개인적 특성이감성지능에 미치는 영향 / 한국관광산업학회국제관광학술대회, 한국관광산업학회 발표논문집 / 한국관광산업학회 : 239~261

[journal] 최명철 / 2013 / The impact of Emotional Intelligence on Self-Efficacy : Focused on Moderating Effects of Traditionality and Modernity / 한국조직학회보 / 한국조직학회 10(1) : 107~124

[journal] 한의진 / 2013 / A Study on the Effect of Depression on Turnover Intention / 관광연구 / 대한관광경영학회 28(4) : 117~135

[journal] 홍희정 / 2013 / The External Images of Cabin Crew of Airlines on The Influence on the quality of personal service and a customer satisfaction / 관광연구 / 대한관광경영학회 27(6) : 177~195

[journal] 황승미 / 2012 / Impacts of Flight Attendants' Emotional Labor on Burnout and Turnover Intentions in the Airline Industry / 호텔경영학연구 / 한국호텔외식관광경영학회 21(2) : 277~294 / http://dx.doi.org/

[journal] 황필주 / 2011 / The Influence of Employees' Emotional Intelligence on Job Satisfaction and Organizational Citizenship Behavior / 생산성논집 / 한국생산성학회 25(3) : 311~330

[journal] Abraham, R. / 1999 / Emotional intelligence in organizations: A conceptualization / Genetic, Social, and General Psychology Monographs 125(2) : 209~

[journal] Bandura, A. / 1977 / Self-efficacy : toward a unifying theory of behavioral change / Psychological Review 84(2) : 191~

[journal] Bandura, A. / 1991 / Selfregulatory mechanisms governing the impact of social comparison on complex decision making / Journal of Personality and Social Psychology 60 : 941~951

[journal] Chen, G. / 2001 / Validation of a new general self-Efficacy scale / Organizational Research Methods 4(1) : 62~83

[journal] Cooper, R. K. / 1997 / Executive EQ : Emotional intelligence in leadership and organization / New York : Grosset/Putnam Psychology 53(1) : 39~52

[journal] Cote, S. / 2006 / Emotional intelligence, cognitive intelligence, and job performance / Administrative Science Quarterly 51(1) : 1~28

[journal] Fornell, C. / 1981 / Evaluating structural equation models with unobservable variables and measurement error / Journal of Marketing Research 18(1) : 39~50

[journal] Gist, M. E. / 1992 / Selfefficacy : A theoretical analysis of its determinants and malleability / Academy of Management Review 17 : 183~211

[book] Goleman, D. / 1995 / Emotional intelligence:Why it can matter more than IQ / Bantam Books

[journal] Hornstein, H. A. / 1978 / An investigation of iconic memory in retarded and nonretarded individuals using unfamiliar stimuli / Psychology University of calgary

[journal] Konovsky, M A. / 1994 / Citizenship and social exchange / Academy of Management Journal 37(3) : 656~669

[book] Locke, E. A. / 1990 / A theory of goal setting and task performance / Prentice-Hall

[journal] lsen, A. M. / 1987 / Positive affect facilitates creative problem solving / Journal of Persionality and Social Psychology 52 : 1122~1131

[journal] Muchinsky, P. M. / 2000 / Emotions in the workplace : The neglect of organizational behavior / Journal of Organizational Behavior 21(7) : 801~805

[book] Organ, D. W. / 1988 / Organizational citizenship behavior : The good soldier syndrome / Lexington Books

[journal] Pugh, S. D. / 2001 / Service with a smile emotional contagion in the service encounter / The Academy of Management Journal 44(5) : 1018~1027

[journal] Rafaeli, A. / 2001 / Individual emotional in work organizations / Socioal Science Information 40(1) : 95~123

[journal] Salovey, P. / 1990 / Emotional intelligence. Imagination / Cognition, and Personality 9(3) : 185~211

[book] Schwarzer, R. / 1992 / Self-efficacy: Thought control of action / Hemisphere Publishing Corporation : 195~213

[book] Shin, H. J. / 2006 / The influence of emotional education program on emotional intelligence and self-efficacy / Seoul National University of Education

[journal] Spector, P. E. / 2002 / An emotion centered model of voluntary work behavior : Some parallels between counter productive work behavior and organizational citizenship behavior / Human Resource Management Review 12 : 269~292

[journal] Stone, A. D. / 1994 / Overconfidence in initial self-efficacy and work-related performance : a meta analysis / Organizational Behavior and Human Decision Processes 59 : 452~474

[confproc] Wall, B. / 2006 / Coaching for emotional intelligence / AMACOM

[journal] Wong, C. S. / 2002 / The effects of leader and follower emotional intelligence on performance and attitude:An exploratory study / The Leadership Quarterly 13(3)