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The Effect of Types of Service Recovery and Chronic Regulatory Focus on Customer Affective Reaction and Word of Mouth: The Case of the University and Graduate Students

Journal of Tourism Sciences
Abbr : JTS
2015, 39(8), pp.29-46
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

Yeong Gug Kim 1 Jang, Seo Yeon 2

1강원대학교
2한국방송통신대학교

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