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Understanding of Customers’ Participation and Citizenship Behavior in the Restaurant Industry using Critical Incidents Technique

Journal of Tourism Sciences
Abbr : JTS
2015, 39(8), pp.169-193
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

Sung-Mi Cha 1 Soo-Youn Kim 2

1한양여자대학교
2연세대학교 식품영양학과

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