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[journal] 고석균 / 2014 / The Effect of Intangible Expenditure on Business Performance in Hospitality Company / 대한경영학회지 / 대한경영학회 27(3) : 327~342

[journal] 김계수 / 2014 / The Causal Research between KNPS and Business Performance / 고객만족경영연구 / 한국고객만족경영학회 16(3) : 169~186

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[journal] 김용일 / 2013 / The Effects of Service Quality by Smart Phone Tourism Information on User Satisfaction: Centering on The Moderating Effects of Self-Efficacy / 관광학연구 / 한국관광학회 37(4) : 141~162

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[journal] 이유재 / 2010 / The Dynamic Effects of Customer Satisfaction and Referral on Firm Performance: Focusing on KCSI and KNPS / 경영학연구 / 한국경영학회 39(2) : 279~307

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[journal] 전진영 / 2015 / A Study on the Structural Relationships among Service Quality of Cold Noodle Restaurants, Trust, Customer Satisfaction and Customer Loyalty / 관광학연구 / 한국관광학회 39(8) : 71~86 / http://dx.doi.org/10.17086/JTS.2015.39.8.71.86

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