Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
A Study on the Emotional Labor of Hotel Employees in Korea: Focusing on Busan Deluxe Hotels
ABSTRACT
열림/닫힘 버튼KEYWORDS
열림/닫힘 버튼356 Viewed
0 Downloaded
KCI Citation Counts (7)
열림/닫힘 버튼[journal]
강재호
/ 2008
/
A Study on the Difference of Emotional labor and its Consequence according to the Interaction Styles with Customer : Focused on the relationship between emotional labor and psychological well-being
/ 호텔경영학연구
/ 한국호텔외식관광경영학회
17(1)
: 157~174
[journal]
구경원
/ 2008
/
The Relationship Between Hotel Service Providers’ Emotional Labor and it’s Antecedents: Focused on the Hotel Food & Beverage and Room Employees
/ 외식경영연구
/ 한국외식경영학회
11(2)
: 57~76
[thesis] 김광우 / 2012 / 호텔기업의 사회적 책임(CSR) 활동이 종사원의 이직의도에 미치는 영향 : 조직이미지, 조직신뢰 그리고 직무성과의 매개역할 / 박사 / 경기대학교 대학원
[journal]
김민주
/ 2006
/
A Comparative Study of the Consequences of Emotional Labor between Korea and U. S. A. : Focused on the relationship between the hotel employees' emotional labor and their job stress
/ 호텔경영학연구
/ 한국호텔외식관광경영학회
15(1)
: 35~57
[journal] 김민주 / 1998 / 호텔종사원의 감정노동이 직무관연태도에 미치는 영향 / 관광학연구 21(2) : 129~141
[thesis] 김운화 / 2012 / 사회복지시설 종사자의 감정표현요구가 이직의도에 미치는 영향에 관한 연구 / 박사 / 한영신학대학교 대학원
[journal]
김정은
/ 2014
/
Study on Eco-friendly Management and Green Campaign of Korean Hotels : Focusing on Deluxe Hotels
/ 관광연구저널
/ 한국관광연구학회
28(5)
: 33~44
[journal]
김주연
/ 2013
/
Effects of Tour Conductors Emotional Labor on Emotional Dissonance and Burnout
/ 관광연구
/ 대한관광경영학회
28(2)
: 305~324
[journal]
김현철
/ 2011
/
The structural relationship of emotional labor, job stress, organizational commitment, and turnover intention in service encounter
/ 관광학연구
/ 한국관광학회
35(4)
: 229~315
[journal]
김효실
/ 2014
/
The Effect of Emotional Labor on Job Stress and Psychological Well-being
/ 관광학연구
/ 한국관광학회
38(8)
: 321~344
[journal]
도현옥
/ 2012
/
Influence of Hotel Employees' Emotional Labor on Job Attitude - Focusing on the Mediating Effects of Organizational Culture -
/ 관광연구
/ 대한관광경영학회
27(2)
: 137~159
/ http://dx.doi.org/
[journal]
박영배
/ 2009
/
Influence of Emotion Labor on Job Stress and Burnout for the Hotel Employee
/ 한국콘텐츠학회 논문지
/ 한국콘텐츠학회
9(12)
: 853~864
[thesis] 성혜진 / 2004 / 패밀리 레스토랑 직원의 감정노동과 소진 영향요인에 관한 연구 / 석사 / 세종대학교 관광대학원
[journal]
신정하
/ 2011
/
A Study of Emotional Labor and Job Stress Effects on Job Satisfaction and Turnover Intention of Hotel and Food Service Employees
/ 관광레저연구
/ (사)한국관광레저학회
23(1)
: 85~103
[journal]
안대희
/ 2009
/
The Effect of Emotional Labor and Emotional Dissonance on Burnout and Turnover Intention for the Hotel's Employee
/ 한국콘텐츠학회 논문지
/ 한국콘텐츠학회
9(9)
: 335~345
[journal]
오희균
/ 2015
/
Effects of Five-star Hotel Frontline Employees' Emotional Labor on Physical/Mental Stress and Extra-role Behavior
/ 한국콘텐츠학회 논문지
/ 한국콘텐츠학회
15(6)
: 487~498
/ http://dx.doi.org/10.5392/JKCA.2015.15.06.487
[journal]
채신석
/ 2012
/
The Effect of Emotional Labor on Emotional Dissonance and Behavioral Intentions in Hotel Employees
/ 관광학연구
/ 한국관광학회
36(7)
: 237~258
[journal]
최영호
/ 2013
/
The Relationships between Emotional Labor , Emotional Exhaustion and Job Attitudes: Focused on Resort Employees
/ 관광레저연구
/ (사)한국관광레저학회
25(2)
: 115~134
[journal]
최항석
/ 2008
/
The Determinants of Employees’ Emotional Labor in Call Centers
/ 기업경영연구
/ 한국기업경영학회
15(2)
: 53~68
[journal]
한기완
/ 2015
/
The impact of Customer-related Stress Perceived by Hotel Employees on an Emotional Labor and Turnover Intention
/ 관광경영연구
/ 관광경영학회
19(3)
: 195~217
[journal] Abraham, R. / 1999 / The impact of emotional dissonance on organizational commitment and intention to turnover / The Journal of Psychology 133(4) : 447~450
[journal] Ashforth, B. / 1993 / Emotional labor in service roles : The influence of identity / Academy of Management Review 18(1) : 88~115
[journal] Brotheridge, C. / 2002 / Emotional labor and burnout : Comparing tow perspectives of people work / Journal of Vocational Behavior 60(1) : 17~39
[book] Creswell, J. / 1998 / Qualitative inquiry &research design: Choosing among five approaches / Sage Publications
[book] Glaser, B. / 1967 / The discovery of grounded theory: Strategies for qualitative research / Aldine Publishing Company
[book] Hochschild, A. / 1983 / The managed heart / University of California Press
[book] Lincoln, Y. / 1985 / Naturalistic inquiry:The paradigm revolution / Sage Publications
[journal] Morris, J. / 1996 / The dimensions, antecedents and consequences of emotional labor / Academy of Management Review 21(4) : 986~1010
[book] Schneider, B. / 1995 / Winning the service game / Harvard Business School Press