[journal] 강성호 / 2016 / Exploring the Relationships between Intrinsic Motivation, Emotional Labor and Job Performance / 마케팅관리연구 / 한국마케팅관리학회 21(1) : 1~27

[thesis] 강원경 / 2007 / 감정 노동에서 표현 규칙의 공정성에 대한 지각과 문제 중심 스트레스 대처의 조절효과에 관한 연구 / 석사 / 이화여자대학교 대학원

[journal] 강태완 / 2011 / The Structural Relationship among Work-family Conflict, Social Support, Burnout, and Job Satisfaction of Hotel Employees / 관광학연구 / 한국관광학회 35(3) : 177~199

[journal] 권혁기 / 2011 / The Effects Of Surface And Deep Acting Of Emotional Labor On Emotional Dissonance And Job Attitudes / 인적자원관리연구 / 한국인적자원관리학회 18(1) : 311~326

[journal] 김광지 / 2011 / The Influence of Emotion Labor on Job Burnout of The Hotel F&B Employees - Focused on Moderating Roles of Employment Status - / 외식경영연구 / 한국외식경영학회 14(4) : 27~44

[thesis] 김선미 / 2014 / 감정노동이 소진과 직무만족에 미치는 영향 / 석사 / 건국대학교 행정대학원

[journal] 김영조 / 2008 / Two Types of Emotional Labor and Their Impacts on Job Burnout of Service Workers / 조직과 인사관리연구 / 한국인사관리학회 32(3) : 95~128

[thesis] 김유미 / 2013 / 리조트 종사원의 감정노동이 직무탈진 및 직무열의에 미치는 영향 / 석사 / 호남대학교 대학원

[journal] 김정인 / 2014 / Local TaxOfficers’ Organizational Citizenship Behavior and Burnout: Focusing on theModerating Effects ofWorkMotivation / 한국공공관리학보 / 한국공공관리학회 28(2) : 35~64

[journal] 김지희 / 2010 / A study for the effect relationship among job stressors, burnout, turnover intention of the hotel employee - Focusing on moderating effect of organizational communication - / 관광연구 / 대한관광경영학회 25(3) : 139~159

[journal] 김현철 / 2011 / The structural relationship of emotional labor, job stress, organizational commitment, and turnover intention in service encounter / 관광학연구 / 한국관광학회 35(4) : 229~315

[thesis] 김혜미 / 2012 / 조직구성원의 직무소진이 직무만족과 직무태도에 미치는 영향 : 상사의 정서지능의 조절 효과에 관한 연구 / 석사 / 연세대학교 대학원

[report] 맹철규 / 2015 / 국내 커피수입시장 분석 / 한국관세무역개발원

[journal] 박윤미 / 2016 / The effects of complaining behavior from airline customers perceived by cabin crew on job stress, burnout and turnover intention : Focusing on the mediating effect of burnout / 호텔경영학연구 / 한국호텔외식관광경영학회 25(3) : 253~272

[journal] 박인실 / 2016 / The influence of emotional labor of travel agency workers on their emotional exhaustion and turnover intention / 관광연구저널 / 한국관광연구학회 30(6) : 241~253 / http://dx.doi.org/10.21298/IJTHR.2016.06.30.6.241

[thesis] 백은정 / 2015 / 감정노동전략이 이직의도에 미치는영향과 조직 동일시의 조절효과: 판매서비스직 종사자를 대상으로 / 석사 / 중앙대학교

[thesis] 백인진 / 2015 / 옴니 채널에서 서비스 이탈 요인에 관한 연구 / 석사 / 국민대학교

[journal] 손정기 / 2015 / A study on the influence that emotional labor of hotel employee has on job satisfaction and turnover intention -Applying positive psychology through the facial feedback hypothesis - / 관광연구 / 대한관광경영학회 30(4) : 315~337

[journal] 손해경 / 2009 / The relationship between emotional variable, burnout and job satisfaction in the job performance of hotel employee’s / 관광학연구 / 한국관광학회 33(4) : 273~295

[journal] 신강현 / 2003 / The Maslach Burnout Inventory-General Survey (MBI-GS): An Application In South Korea / 한국심리학회지: 산업 및 조직 / 한국산업및조직심리학회 16(3) : 1~17

[journal] 안경천 / 2016 / Impact of Workers Who are Working in the Child Center have the Turnover Intention; Focusing on Mediating Effects of Burnout / 한국영유아보육학 / 한국영유아보육학회 (97) : 29~47

[journal] 오정학 / 2012 / Multi-group Study on Emotional Labor and Burnout of Hospitality Service Workers: Factorial and Structural Invariance Test across Multi-sample and Theoretical Elaboration / 관광학연구 / 한국관광학회 36(3) : 35~58

[journal] 오종석 / 2002 / 변혁적 리더십이 부하의 조직시민행동에 미치는 효과 및 개인특성의 조절효과에 관한 연구 / 조직과 인사관리연구 / 한국인사관리학회 26(3)

[journal] 윤선미 / 2016 / Mediating Effects of Individual Creativity on the Relationship between the Psychological Capital and Organizational Commitment of Travel Agency's Employees / 관광연구 / 대한관광경영학회 31(3) : 91~113

[journal] 이진호 / 2016 / A Study on Relationship among Emotional Labor, Job Satisfaction and Turnover Intention of Cruise Employees / 관광연구 / 대한관광경영학회 31(4) : 211~230 / 10.21719/KJTR.31.4.11

[book] 이충기 / 2014 / 관광조사 통계분석 / 대왕사

[journal] 이혜미 / 2015 / A Study on the Effect of Positive Expression Request on Hotel Employees’ Emotional Labor, Emotional Dissonance and Turnover Intention : Focusing on Five Star Hotels of Seoul Region / 관광연구저널 / 한국관광연구학회 29(2) : 35~46

[journal] 조시영 / 2016 / The impact on turnover intention of baristas related emotional labor: Focusing on the moderating role of extraversion / 관광연구저널 / 한국관광연구학회 30(6) : 213~233 / http://dx.doi.org/10.21298/IJTHR.2016.06.30.6.213

[journal] 채신석 / 2012 / The Effect of Emotional Labor on Emotional Dissonance and Behavioral Intentions in Hotel Employees / 관광학연구 / 한국관광학회 36(7) : 237~258

[thesis] 최정순 / 2004 / 호텔기업의 내부마케팅이 종사원의 감정노동과 서비스 제공수준에 미치는 영향 / 박사 / 동아대학교 대학원

[thesis] 하선영 / 2012 / 카지노 종사원의 직무특성이 소진에 미치는 영향 : 감정노동의 매개효과를 중심으로 / 석사 / 경기대학교 관광전문대학원

[thesis] 허지혜 / 2011 / 감정노동에서 직무소진의 효과에 대한 연구 : 자기효능감과 지각된 팀 지원의 조절효과를 중심으로 / 석사 / 한양대학교 대학원

[journal] 현은지 / 2012 / A Study on the Effects of Travel Agency Employees' Job Burnout on job Embeddedness and Turnover Intentions / 관광경영연구 / 관광경영학회 16(3) : 383~404

[journal] 황승미 / 2012 / Impacts of Flight Attendants' Emotional Labor on Burnout and Turnover Intentions in the Airline Industry / 호텔경영학연구 / 한국호텔외식관광경영학회 21(2) : 277~294 / http://dx.doi.org/

[thesis] 황은기 / 2007 / 이직의도의 선행요인과 연령효과에 관한 연구 / 석사 / 이화여자대학교 대학원

[journal] 황인희 / 2012 / Influences of Police Officer's Job Stress and Traumatic Stress on Burnout / 한국심리학회지:일반 / 한국심리학회 31(4) : 1115~1138

[journal] 황현희 / 2015 / Effects of Secretaries’ Role Stress on Job Burnout and Turnover Intentions / 비서·사무경영연구 / 한국비서학회 24(2) : 121~141

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