Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
A Study of the Experiential Value and Satisfaction of Coffee Shop Customers and their Impacts on Customer Loyalty and Switching Intention: Moderating Effects of Alternative Attractiveness
ABSTRACT
열림/닫힘 버튼KEYWORDS
열림/닫힘 버튼214 Viewed
0 Downloaded
KCI Citation Counts (28)
열림/닫힘 버튼[journal]
강재완
/ 2016
/
Structural Relationships among Mobile Augmented Reality Technology at a Tourist Spot, Experiential Value and the Subsequent Positive Recall of Historical Culture Sites
/ 관광학연구
/ 한국관광학회
40(8)
: 193~203
/ http://dx.doi.org/10.17086/JTS.2016.40.8.193.203
[thesis] 김경애 / 2010 / 대안의 매력과 구속력이 이동통신서비스의 지속적 이용에 미치는 영향 / 박사 / 전남대학교 대학원
[journal]
조용범
/ 2007
/
The Influences of the service quality, product quality, price of university foodservice on the customer satisfaction
/ 한국조리학회지
/ 한국조리학회
13(3)
: 127~136
[journal]
김기진
/ 2010
/
The Comparison of Homemade and Foreign Coffee Shop Brands in Potential Effects of Their Service Quality on Satisfaction and Behavioral Intentions of Customers
/ 호텔경영학연구
/ 한국호텔외식관광경영학회
19(4)
: 187~206
[journal]
김동준
/ 2013
/
Effects of Coffee Shop Selection Attributes on Customer Satisfaction and Royalty : Focused on Daejeon Province
/ 호텔경영학연구
/ 한국호텔외식관광경영학회
22(1)
: 131~149
[journal]
김상혁
/ 2013
/
Examining the Effect of Airline's Images on the Customer Satisfaction and Switching Intention by the Airline's Type and Route
/ 관광학연구
/ 한국관광학회
37(3)
: 149~167
[journal]
김성혁
/ 2003
/
Determinants of Revisit Intentions in Family Restaurants: Customer Value, Customer Satisfaction, Switching Costs
Attractiveness of Alternatives
/ 관광학연구
/ 한국관광학회
27(1)
: 201~220
[journal]
라선아
/ 2009
/
The Effects of CS and Service Brand Identification on Service Switching and Service Loyalty - Investigating the Relative Influence of CS and Service Brand Identification in Utilitarian and Hedonic Services -
/ 소비자학연구
/ 한국소비자학회
20(1)
: 93~125
[journal]
문희강
/ 2008
/
Brand Relationship Quality of Brand Loyal Fashion Consumersand Their Loyalty Orientation
/ Family and Environment Research
/ 대한가정학회
46(3)
: 57~71
[journal]
민승경
/ 2014
/
The Relationship between Service Quality, Customer Value, Customer Satisfaction: With Focus on Roaster Specialty Coffee Houses
/ 관광학연구
/ 한국관광학회
38(7)
: 193~214
[journal]
박철
/ 2003
/
Online Hedonic-Experiential Value in Internet Shopping: Antecedents and Consequences
/ Asia Pacific Journal of Information Systems
/ 한국경영정보학회
13(4)
: 73~96
[journal]
신동식
/ 2009
/
A Study on Customer Satisfaction and Switching Intention of Theme Park Visitor by Expectation-Disconfirmation Theory:Moderating Effect on Alternative Attractiveness
/ 관광연구
/ 대한관광경영학회
24(2)
: 177~197
[confproc] 안우규 / 2002 / 호텔레스토랑의 관계혜택이 고객 충성도에 미치는 영향: 전환비용과 대안매력도의 조절역할에 대한 탐색적 연구 / 한국마케팅과학회 학술대회 발표논문집 / 한국마케팅과학회 : 117~142
[journal] 예종석 / 2001 / 기업의 충성도 프로그램이고객의 가치지각 및 충성도 형성에 미치는 영향 / 소비자학연구 12(4) : 85~110
[thesis] 오수희 / 2006 / 감각, 감성, 인지 체험 간 관계가 경험적 가치와 브랜드 태도에 미치는 영향에 관한 연구 / 석사 / 이화여자대학교 대학원
[journal]
오윤석
/ 2004
/
Determinants of Relative Weights on Financial and Non-Financial Performance Measures in Foodservice Industry: Focused on the Family Restaurant in Korea
/ 외식경영연구
/ 한국외식경영학회
7(2)
: 125~145
[journal]
이명현
/ 2015
/
Deprivation of Right to Choose and Unfairness Perception Influencing Switching intention of Hotel Guests under Service Charge System: Focused on the Moderating Effects of Perceived Employees’ Service Attitude
/ 관광학연구
/ 한국관광학회
39(8)
: 127~149
/ http://dx.doi.org/10.17086/JTS.2015.39.8.127.149
[thesis] 이유미 / 2009 / 미용서비스 품질이 마케팅 성과에 미치는 영향에 관한 연구 / 박사 / 서울벤처정보대학원대학교
[journal]
이정학
/ 2007
/
The Impact of Restaurant Service Quality on Perceived Value, Satisfaction, and Behavior Intention
/ 관광학연구
/ 한국관광학회
31(5)
: 97~118
[journal]
조영대
/ 2013
/
The Effects of Coffee Shop Choice Attributes on Customer Satisfaction and Customer Loyalty
/ 관광연구
/ 대한관광경영학회
28(5)
: 305~323
[journal] 한상만 / 2001 / Inertia가 상표전환과 선택에 미치는 영향에 관한 연구 : 이동통신서비스를 중심으로 / 마케팅연구 16(1) : 85~108
[journal] Anderson, E. / 1993 / The antecedents and consequences of customer satisfaction for firms / Marketing Science 12(2) : 125~143
[journal] Bansal, H. / 1999 / The service provider switching model(SPSM) : A model of consumer switching behavior in the services industry / Journal of Service Research 2(2) : 200~218
[journal] Bolton, R. / 1991 / A multistage model of customers’ assessments of service quality and value / Journal of Consumer Research 17(4) : 375~384
[journal] Crosby, L. / 1987 / Effects of relationship marketing on satisfaction, retention, and prices in the life insurance industry / Journal of Marketing Research 24(4) : 404~411
[journal] Deighton, J. / 1995 / Marketing and seduction : Building exchange relationships by managing social consensus / Journal of Consumer Research 21(4) : 660~676
[journal] Dick, A. / 1994 / Customer loyalty : Toward an integrated conceptual framework / Journal of the Academy of Marketing Science 22(2) : 99~113
[journal] Eggert, A. / 2002 / Customer perceived value: A substitute for satisfaction in business markets / Journal of Business & Industrial Marketing 17(2/3) : 107~118
[journal] Ennew, C. / 1999 / Impact of participative service relationships on quality, satisfaction and retention : An exploratory study / Journal of Business Research 46(2) : 121~132
[journal] Fornell, C. / 1992 / A national customer satisfaction barometer : The Swedish experience / The Journal of Marketing 56(1) : 6~21
[journal] Frazier, G. / 1983 / Interorganizational exchange behavior in marketing channels : A broadened perspective / Journal of Marketing 47(4) : 68~78
[journal] Fullerton, G. / 2002 / Mediating, interactive, and non‐linear effects in service quality and satisfaction with services research / Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l’Administration 19(2) : 124~136
[journal] Ganesh, J. / 2000 / Understanding the customer base of service providers : An examination of the differences between switchers and stayers / Journal of Marketing 64(3) : 65~87
[journal] Givon, M. / 1984 / Variety seeking through brand switching / Marketing Science 3(1) : 1~22
[thesis] Gremler, D. / 1995 / The effect of satisfaction, switching costs, and interpersonal bonds on service loyalty / Doctor / Arizona State University
[journal] Han, H. / 2011 / Switching intention model development : Role of service performances, customer satisfaction, and switching barriers in the hotel industry / International Journal of Hospitality Management 30(3) : 619~629
[book] Holbrook, M. / 1994 / Service quality:New directions in theory and practice / Sage : 21~71
[journal] Holbrook, M. / 1985 / Quality and value in the consumption experience : Phaedrus rides again / Perceived Quality 31 : 31~57
[journal] Jones, T. / 1995 / Why satisfied customers defect / Harvard Business Review 73(6) : 88~
[journal] Keaveney, S. / 1995 / Customer switching behavior in service industries : An exploratory study / The Journal of Marketing 59(2) : 71~82
[journal] Mathwick, C. / 2001 / Experiential value : Conceptualization, measurement and application in the catalog and Internet shopping environment / Journal of Retailing 77(1) : 39~56
[book] Oliver, R. / 1997 / Satisfaction: A behavioral perspective on the customer / M. E. Sharpe
[journal] Ping Jr, R. / 1993 / The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect / Journal of Retailing 69(3) : 320~352
[journal] Reichheld, F. / 1996 / Learning from customer defections / Harvard Business Review 74(2) : 56~
[journal] Roos, I. / 1999 / Switching processes in customer relationships / Journal of Service Research 2(1) : 68~85
[journal] Rust, R. / 1993 / Customer satisfaction, customer retention, and market share / Journal of Retailing 69(2) : 193~215
[journal] Sharma, N. / 2003 / The role of pure and quasi-moderators in services : An empirical investigation of ongoing customer-service-provider relationships / Journal of Retailing and Consumer Services 10(4) : 253~262
[journal] Westbrook, R. / 1991 / The dimensionality of consumption emotion patterns and consumer satisfaction / Journal of Consumer Research 18(1) : 84~91
[journal] Wu, C. / 2009 / Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants / International Journal of Hospitality Management 28(4) : 586~593
[journal] Yi, Y. / 1990 / A critical review of consumer satisfaction / Review of Marketing 4(1) : 68~123