Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
Expanding the Model of Tourist’s e-Complaints Management(TeCM) by Tourists based on Social Networks Reviews
ABSTRACT
열림/닫힘 버튼KEYWORDS
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열림/닫힘 버튼[journal]
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Development of Application Model on Tourism Carrying Capacity Using Geographic Information Systems(GIS)
/ 관광학연구
/ 한국관광학회
29(2)
: 13~32
[journal]
김우혁
/ 2016
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Effects of the Destination Personality on Image and Loyalty in Gangnam: Focusing on Foreign Tourists who Visited Gangnam
/ 관광학연구
/ 한국관광학회
40(2)
: 141~157
/ http://dx.doi.org/10.17086/JTS.2016.40.2.141.157
[journal]
나윤서
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A Study on the Effect of Communication Competence and Emotional Intelligence of Service Providers on the Service Recovery Effort for Customer Complaints
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/ 한국관광학회
36(4)
: 255~281
[journal]
박은경
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Influence of Luxury Hotel Guests' Perceived Empathy on their Emotional Experience: Focused on guests who had expressed their dissatisfaction
/ 관광학연구
/ 한국관광학회
39(1)
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/ http://dx.doi.org/10.170861/JTS.2015.39.1.113
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손해경
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The Relationship between Burnout, Job satisfaction, and Job dissatisfaction and Response Behaviors: An Application of Farrell's EVLN model
/ 관광학연구
/ 한국관광학회
35(2)
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A Content Analysis of Outbound Travel Service Dissatisfaction
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/ 한국관광학회
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황승미
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The Effect of Cognitive and Emotional Evaluation of a Hanok Guesthouse Experience on Customer Satisfaction and Future Behavior
/ 관광학연구
/ 한국관광학회
40(5)
: 33~48
/ http://dx.doi.org/10.17086/JTS.2016.40.5.33.48
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