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Exploring In-Flight NCCI Components and Drawing a Service Blue Print to Achieve Effective NCCI Management: An Application of the Kano Analysis

  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Tourism

Kim, In-sin 1 고미정 1

1부산대학교

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@article{ART002194037},
author={Kim, In-sin and 고미정},
title={Exploring In-Flight NCCI Components and Drawing a Service Blue Print to Achieve Effective NCCI Management: An Application of the Kano Analysis},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2017},
volume={41},
number={2},
pages={121-138},
doi={10.17086/JTS.2017.41.2.121.138}