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Exploring In-Flight NCCI Components and Drawing a Service Blue Print to Achieve Effective NCCI Management: An Application of the Kano Analysis

Journal of Tourism Sciences
Abbr : JTS
2017, 41(2), pp.121-138
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

Kim, In-sin 1 고미정 2

1부산대학교
2부산대학교

우수등재

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