Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
Exploring In-Flight NCCI Components and Drawing a Service Blue Print to Achieve Effective NCCI Management: An Application of the Kano Analysis
ABSTRACT
열림/닫힘 버튼KEYWORDS
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KCI Citation Counts (7)
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Low Cost Carrier Passengers' Evaluation on the Attribute of Airline Service Using Importance-Performance Analysis
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김인신
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Service Blueprint of the Young Kids Customers’ Specialized In-flight Service Utilizing Kano Model Analysis
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/ 한국관광학회
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/ http://dx.doi.org/10.17086/JTS.2015.39.5.31.46
[journal]
양정미
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A study on Airline Service Quality Assessment using Potential Customer Satisfaction Improvement(PCSI) Index based on Kano Model
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[journal]
오병관
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[journal]
이지민
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[journal]
정은미
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/ 호텔경영학연구
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18(6)
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[journal]
정창윤
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The Effect of Dysfunctional Customer Behavior on Employees' Emotional Exhaustion and Service Sabotage in Restaurant Industry
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39(3)
: 143~156
/ http://dx.doi.org/10.170861/JTS.2015.39.1.143
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최환석
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The Relationship between In-flight Service Quality, Perceived Value, Satisfaction, and Behavioral Intention:A Comparison of Competing Models
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/ 한국관광학회
34(5)
: 243~264
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