The Effects of Role Ambiguity and Role Conflict in Medical Tourism Coordinator Work on Job Satisfaction and Job Performance

CHO, SEUNGA

doi:10.17086/JTS.2017.41.3.201.217

This research identified the effects of role ambiguity and role conflict in medical tourism coordinator work on job satisfaction and job performance. Three hypotheses were formulated based on theoretical discussion and data collected from attendances at a job- training center for medical tourism coordinators. The results are summarized as follows. First, there were differences in the perception of role ambiguity, role conflict, job satisfaction and job performance between the group performing as medical tourism coordinators and doing other work and the group performing only medical tourism coordinator. Second, as the level of role ambiguity and role conflict increases, it has a negative influence on the 'aptitude and future possibilities' factor as it applies to job satisfaction factors. Third, as the level of 'aptitude and future possibilities' and 'organization support' factors grow higher, it has a positive influence on job performance. Findings from this study show that the role ambiguity and role conflict in medical tourism coordinator work managed to invigorate medical tourism. Therefore, the government, hospitals and medical tourism agencies need to suggest a system of role regulation. Specifically, an examination to adopt an employment quota system in hospitals and medical tourism agencies over a certain size needs to be established. They should also provide job descriptions and a system of promotion and education. Finally, they need a report line that ends at a superior.

Citation status

KCI Citation Counts (14)
열림/닫힘 버튼
REFERENCES (46)
열림/닫힘 버튼
* 2021년 이후 발행 논문의 참고문헌은 현재 구축 중입니다.

[journal] 곽대영 / 2012 / A Study on the Transfer of Medical Tourism Coordinator Training: Focused on the Moderating Effects of Organizational Climate Factors / 관광연구저널 / 한국관광연구학회 26(1) : 267~283

[journal] 구정대 / 2015 / The Effects of Hotel Employees' Role Ambiguity and Role Conflict on Organizational Effectiveness / 관광학연구 / 한국관광학회 39(6) : 81~93 / http://dx.doi.org/10.17086/JTS.2015.39.5.81.93

[journal] 김남재 / 2002 / A Study of the Effect of Service Employees' Role Ambiguity on Employees' Customer Orientation / 경영학연구 / 한국경영학회 31(5) : 1~1183

[journal] 김상운 / 2015 / Relationship between a Role Ambiguity·Conflict and Job Satisfaction, Job Performance on Role of Tourism Police Officers / 한국콘텐츠학회 논문지 / 한국콘텐츠학회 15(1) : 132~139 / http://dx.doi.org/10.5392/JKCA.2015.15.01.132

[journal] 김성섭 / 2011 / A Study of Cooperation and Networking Between Medical Tourism Staff of Medical Institutions and Medical Tourists in Understanding Preferred Attributes of Medical Tourism Products to Activate High Value-added Service Industry, Medical Tourism / 관광연구 / 대한관광경영학회 26(5) : 85~107

[journal] 김성혁 / 2008 / The Effect of Immediate Supervisors' Bullying on Staffs' Job Performance, Job Satisfaction and Turnover Intention in Tourism Corporation / 관광학연구 / 한국관광학회 32(2) : 233~254

[journal] 김소야자 / 1995 / 역할이론 / 간호학탐구 4(1) : 71~93

[journal] 김승용 / 2006 / An Empirical Testing of A Multi-route Model on LMX - Job Satisfaction Relationship / 경영학연구 / 한국경영학회 35(6) : 1649~1679

[thesis] 金榮敦 / 1993 / 敎育公務員의 役割葛藤과 職務滿足의 關係에 관한 硏究 / 박사 / 忠北大學校大學院

[journal] 김용혁 / 2013 / A Study on the Effect of Customer Orientation in the Hospital Coordinator's role ambiguity and support situations / 병원경영학회지 / 한국병원경영학회 18(3) : 1~26

[web] / 2012 / 일자리가 복지다-미래형 직업을 찾아서: 싱가포르 의료관광 코디네이터 / 동아일보 / http://news.donga.com/3/all/20120330/45158475/1

[web] / 2013 / 의료통역사ㆍ미술심리상담사... 보건의료 국가자격증 쏟아진다 / 머니투데이 / http://news.mt.co.kr/mtview.php?no=2013121510103542286&type=1

[journal] 박영진 / 2011 / 민간경비원의 역할모호성이 직무능력 및 직장만족에 미치는 영향 / 한국사회안전학회지 7(2) : 27~44

[journal] 봉미희 / 2015 / The Effect of Satisfaction of Internal Communication in Hotel Organization on Knowledge Management and Job Satisfaction: Focused on Luxury Hotel / 관광학연구 / 한국관광학회 39(8) : 107~126 / http://dx.doi.org/10.17086/JTS.2015.39.8.107.126

[thesis] 오영인 / 2011 / 우리나라 의료관광 만족도와 충성도에 미치는 요인에 관한 연구 : 의료서비스와 관광서비스를 중심으로 / 석사 / 경희대학교 대학원

[journal] 오지경 / 2011 / A Study on the Nurses' Job Satisfaction and Its Effect on their Service Quality, Patients' Satisfaction & their Intention to Revisit / 관광레저연구 / (사)한국관광레저학회 23(3) : 147~161

[journal] 유지윤 / 2013 / The Research on the Medical Tourism Professionals Operating Features and Specialization Requirements / 관광학연구 / 한국관광학회 37(5) : 175~196

[journal] 윤병국 / 2012 / An Exploratory Study on Research Trends and Future Tasks in Korea traditional medical tourism / 관광레저연구 / (사)한국관광레저학회 24(6) : 117~135

[journal] 원영미 / 2007 / 의료관광전문가의활성화 방안에 관한 탐색적 연구 / 관광정책학연구 13(1) : 107~126

[journal] 이연택 / 2012 / An Analysis of the Influential Relationship between Learning Design and Training Transfer among Medical Tourism Employees - Focusing on the Moderating Effects of Trainee Characteristics and Work Environment - / 관광연구논총 / 관광연구소 24(2) : 49~72

[journal] 이창호 / 2004 / The Effect of Job Satisfaction on Role Ambiguity / 관광연구 / 대한관광경영학회 19(1) : 307~323

[journal] 전재균 / 2002 / The Effects of Role Conflict and Role Ambiguity on Job Performance and Job Satisfaction Among Family Restaurant Employees / 관광연구 / 대한관광경영학회 17(1) : 4~70

[journal] 정상완 / 2006 / A Study on the Role Conflict and Job Satisfaction / 한국콘텐츠학회 논문지 / 한국콘텐츠학회 6(2) : 127~135

[journal] 정의선 / 2015 / The Effects of Hotel Employee's Efficacy of Image-Making on Job Satisfaction and Organizational Commitment: Focused on Five-Star Deluxe Hotel Employees in Gangwon Province / 관광학연구 / 한국관광학회 39(3) : 75~91 / http://dx.doi.org/10.170861/JTS.2015.39.1.75

[journal] 정형옥 / 2011 / A Study on plans for the education of specialists and Required Manpower in Medical Tourism / 관광학연구 / 한국관광학회 35(6) : 205~228

[journal] 조미혜 / 2011 / The Perceptions of Medical Staffs in terms of Human Resources, Training Programs, and Service Quality of Medical Tourism / 관광학연구 / 한국관광학회 35(5) : 341~371

[journal] 조영신 / 2012 / A Study on the Effects of Role Conflict and Role Ambiguity on Organizational Commitment and Career Development Attitude in the A-Airline Catering Employee: Mediation Role of Job Insecurity / 관광학연구 / 한국관광학회 36(8) : 207~229

[journal] 최은미 / 2003 / 보건정보관리자로서의 역할 인식과 직무만족 및 조직몰입에 관한 연구 / 한국보건통계학회 28(1) : 78~89

[report] 한국관광공사 / 2011 / 한국의료관광총람 2012: 신성장 동력산업 의료관광의 태동과 미래

[report] 한국보건산업진흥원 / 2002 / 보건관광자원 조사 및상품화 방안 연구

[web] / 2016 / 한국의료관광코디네이터협회 홈페이지 / http://www.kcodi.or.kr

[confproc] 황순애 / 2007 / 호텔직원의 근무형태와 호텔경영형태에 따른 리더십 유형과 리더십유형이 구성원의 직무만족과 조직 몰입에미치는 영향에 관한 연구 / 한국호텔경영학회 춘계학술대회 : 266~280

[journal] Arthur, G / 1988 / A path-analysis study of the consequence of the role conflict and role ambiguity / Academy Management of Journal 45 : 45~78

[journal] Berry, L / 1994 / Improving service quality in America : Lessons learned / Academy of Management Executive 8(2) : 32~52

[journal] Brown, S / 1993 / Antecedent and consequences of salesperson job satisfaction: Meta analysis and assessment of causal effects / Journal of Marketing Research 30 : 63~77

[book] Byars, L / 2000 / Human resource management / Iwin

[journal] Churchill, G / 1976 / Organization climate and job satisfaction in the salesforce / Journal of Marketing Research 13(4) : 323~332

[book] McCormick, E / 1974 / Industrial psychology / Prentice-Hall

[book] Muchinsky, P / 2006 / Psychology applied to work : An introduction to industrial and organizational psychology / Thomson/Wadsworth

[journal] Rizzo, J / 1970 / Role conflict and ambiguity in complex organization / Administrative Science Quarterly 15(2) : 150~163

[journal] Rue, J / 1992 / Increasing job satisfaction of service personnel / Journal of Service Marketing 8(1) : 14~26

[book] Schein, E / 1980 / Organizational psychology / Prentice Hall

[journal] Senatra, P / 1980 / Role conflict, role ambiguity and organizational climate in a public accounting firm / The Accounting Review 55(4) : 594~603

[journal] Siguaw, J / 1994 / The influence of the market orientation if the firm on sales forces behavior and attitudes / Journal of Marketing Research 31 : 106~116

[journal] Singh, J / 1991 / Boundary role ambiguity in marketing oriented positions : A multidimensional, multifaceted operationalization / Journal of Marketing Research 28(3) : 328~338

[journal] Zapf, D / 2001 / Conflict escalation and coping with workplace bullying : A replication and extension / European Journal of Work Organizational Psychology 10(4) : 497~522

이 논문은 한국연구재단의 지원을 받아 작성되었습니다.

KJC Korea
Journal Central

Statistics

Tools

Sharing

Issue List

Citation status