The Effect of Economic Job Satisfaction on Turnover Intention in the Hotel Industry
2017, 41(4), pp.45-62
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism
-
This research studies the effect of economic job satisfaction factors such as cash worth, compensation worth, and future worth on turnover intention. To fulfil this research goal, three research hypothesis were established: H1) According to the demographic variables of employees, the level of economic job satisfaction will be different. H2) The level of economic job satisfaction will be different depending on the job environment of the employee. H3) The economic job satisfaction of employees will affect their turnover intention. 244 questionnaires were distributed to Hotel employees in five-star hotels. The research identified a significant relationship between an employee’s economic job satisfaction and their subsequent turnover intention. Unsatisfied cash worth and unsatisfied compensation worth affected the employee’s turnover intention. This indicates that it is material rewards such as payroll or incentives that determine turnover intention rather than subjective factors. Even in situations of low job security and economic downturn, it is likely that hotel employees who do not believe they are receiving the proper compensation for their work could change jobs. For effective personnel management, hotel executives should introduce a personnel management system that is suited to each individual employee rather than a single compensation and promotion system for all hotel employees. Managers need to pay close attention to minimizing the stress that results from clashes between hotel employees and supervisors of job performance or from excessive overtime. Apart from unidirectional personnel management, it is essential that the company diversify their compensation system not just in terms of payroll but also in terms of job performance. This should be done according to the company management style and the company size. Therefore, hotels must find a measure that could prevent turnover intention by securing cash worth and compensation worth for hotel employees that can be applied to current hotels.
-
[other] 고용노동부 / 2015 / 노동부 법령, 근로기준법 / 세종시
[journal] 고재용 / 2006 / 호텔기업의 조직특성에 따른 시장지향성과 마케팅 성과의 관계 / 호텔관광연구 16(1) : 34~39
[thesis] 孔順九 / 1988 / 一般 看護師의 職務滿足度에 따른 看護管理者의 役割에 關한 硏究: 全北地域 綜合病院을 中心으로 / 석사 / 全州大學校 地域開發大學院
[journal] 안관영 / 2003 / Determinants of Voluntary Turnover of Grand Hotel Employees in Seoul / 경영교육연구 / 한국경영교육학회 (30)
[thesis] 김경림 / 2010 / 호텔 객실판촉지배인의 이직 결정요인에 관한 연구 / 석사 / 한양대학교 국제관광대학원
[journal] 김권수 / 2009 / Effects of Job Characteristics and Employee Personalitieson Job Satisfaction of Hotel / 관광학연구 / 한국관광학회 33(2) : 369~391
[journal] 김기성 / 2015 / A Study on the Effects of Types of Organizational Culture on Job Satisfaction and Turnover Intention at Deluxe Hotels / Tourism Research / 한국관광산업학회 40(2) : 131~154
[book] 김남현 / 1985 / 조직행동론 / 경문사
[book] 김두순 / 2014 / 고용보험 DB로 살펴본 노동시장 고령화추이 / 한국고용정보원
[journal] 김봉규 / 2013 / Effects of Leadership Type of Hotel Enterprises onJob Satisfaction and Turnover Intention / 관광학연구 / 한국관광학회 37(1) : 237~258
[journal] 김성민 / 2007 / 호텔종사원의 역할스트레스가 직무태도 및 이직의도에 미치는 영향에 관한 연구 / 관광서비스학회 7(1) : 59~80
[journal] 김창근 / 1985 / 호텔 인사관리에 관한 연구 / 호텔경영연구 4(2) : 49~60
[journal] 김홍범 / 1998 / 호텔종사원의 이직성향에 영향을 미치는 인터넷마케팅 요인에 관한 연구 / 관광학연구 22(1) : 21~43
[web] / 2015 / 노동시간 최고, 고용안정성최조 우리나라 노동지표’ / 데일리안 / http://www.dailian.co.kr/news/view/546239
[web] / 2015 / 고용경직성 해소한다더니… 한국 고용불안 OECD 최고 / 매일노동뉴스 / http://m.labortoday.co.kr/news/articleView.html?idxno=135733
[journal] 민창기 / 1997 / 호텔종사원의 문화 간 수용능력이 직무만족에 미치는 영향 / 관광학연구 20(2) : 111~127
[journal] 박상현 / 2007 / The Impacts of Compensation and Relationships with Supervisors and Colleagues on Job Satisfactio and Turnover Intention of Travel Agent employees / 한국콘텐츠학회 논문지 / 한국콘텐츠학회 7(11) : 270~279
[journal] 박태수 / 2005 / The Effects of Hotel Employee's Self-esteem andJob Satisfaction on Service Delivery Level / 관광연구저널 / 한국관광연구학회 19(3) : 303~314
[journal] 박한나 / 2001 / 외식업체의 교육훈련과 근무동기유발의 상관관계에 관한 연구 / 관광연구 15(2) : 231~260
[journal] 봉미희 / 2015 / The Effect of Satisfaction of Internal Communication in Hotel Organization on Knowledge Management and Job Satisfaction: Focused on Luxury Hotel / 관광학연구 / 한국관광학회 39(8) : 107~126 / http://dx.doi.org/10.17086/JTS.2015.39.8.107.126
[journal] 오세진 / 1996 / 조직만족의 측정모델 검증연구 : 생산직근로자의 만족요인을 중심으로 / 한국심리학회지 9(1) : 1~24
[journal] 이기옥 / 1981 / 한국행정의 효율화 방안. 한양대학교행정문제 연구소 / 행정문제논집 17 : 152~154
[journal] 장정훈 / 2015 / The Relationship among Recognized by Hotel Employee' EVP, Job Satisfaction, Oraganizational Commitment, Customer Orientation:Focused on Employee of Deluxe Hotel in Jeju / 관광학연구 / 한국관광학회 39(3) : 59~73 / http://dx.doi.org/10.170861/JTS.2015.39.1.59
[journal] 장희정 / 2000 / 여행사 종사원의 직무만족에 관한 연구 / 관광ㆍ레저학회 12(2) : 85~105
[journal] 정봉명 / 2008 / A Study on Promotion Perceptions, Job Satisfaction and Turnover Intentions of Daegu and Kyungbuk Hotel Employees / 관광연구 / 대한관광경영학회 23(1) : 145~167
[journal] 조선배 / 2006 / The Effects of Hotel Restaurants Employee's Perceived Fairness of the Rewards on the Reliability and the Service Quality: Focused on the deluxe hotel restaurants employees in Seoul / 관광연구저널 / 한국관광연구학회 20(2) : 279~291
[thesis] 조영아 / 2006 / 호텔종사원의 직무착근도가 이직의도에 미치는 영향에 관한연구 / 박사 / 대구대학교
[thesis] 조현석 / 2003 / 관광호텔종사원의 이직요인에 관한 연구 / 박사 / 계명대학교 대학원
[report] 최종태 / 1989 / 한국기업의 사회적 가치창출에 관한연구 / 상공회의소
[journal] 최형민 / 2013 / Antecedent Factors of Employee's Job Satisfaction and Customer Orientation in Hotel Service Encounter: Perceived Organizational Support vs. Person-Organization Fit. / 관광학연구 / 한국관광학회 37(3) : 11~34
[other] 통계청 / 2014 / 2013년 임금근로일자리 행정통계 / 통계청 보도자료
[thesis] 하영일 / 2006 / 호텔직원의 복리후생제도가 직무만족에 미치는 영향에 관한 연구 / 석사 / 한양대학교 산업경영대학원
[journal] 하헌국 / 2001 / 관광이벤트를 통한 도시관광이 마케팅 전략에 관한 연구 : 서울지역을 중심으로 / 사회과학논총 10 : 111~128
[journal] 황병우 / 2015 / The Study on the Relationships among Hotel Employees' Emotional Labor, Emotional Dissonance, Job Satisfaction and Turnover Intension / Tourism Research / 한국관광산업학회 40(3) : 23~42
[journal] Alderfer, C / 1969 / An empirical test of a new theory of human need / Organizational Behavior and Human Performance 4(2) : 142~175
[journal] Bluedorn, A / 1982 / The theories of turnovercauses, effects, meaning / Research in the Sociology of Organizations 1(1) : 75~128
[journal] Bluedorn, A / 1977 / A unified model of turnover from organizations / Human Relations 25 : 112~126
[journal] Carbery, R / 2003 / Predicting hotel managers'turnover cognitions / Journal of Managerial Psychology 18(7) : 649~679
[book] Gaudet, F / 1960 / Labor turnover : Calculation and cost / AMA
[journal] Hellrigel, H / 1973 / Turnover of professionals in public accounting comparative analysis / Personnel Psychology 26(4) : 239~249
[book] Herzberg, F / 1966 / Work and the nature of man / World Publishing Co
[journal] Hiemstra, S / 1990 / Employment policies and practices in the loading industry / International Journal of Hospitality Management 9(3) : 207~221
[thesis] Iverson, R / 1992 / Employee intent to stay: An empirical test of a reusion of the price and mueller model / Doctor / University of Low
[journal] Jovanovic, B / 1979 / Firm-specific capital and turnover / Journal of Political Economy 87(6) : 1246~1260
[journal] Kalleberg, A / 1992 / Contracts and commitment : Economic and sociological perspectives on employment relations / Human Relations 45(9) : 1103~1132
[book] Locke, E / 1976 / Handbook of industrial and organizational psychology / Rand McNally : 1297~1349
[other] Mangione, T / 1973 / Turnover some psychological and demographic relates / Survey of Working Conditions, University of Michigan
[book] March, J / 1961 / Organizations / Wiley & Sons Inc
[journal] Martin, T / 1979 / A contextual model of employee turnover intentions / Academy of Management Journal 22(2) : 313~324
[journal] McFillen, J / 1986 / Why restaurant managers quit(and how to keep them) / Cornell Hotel and Restaurant Administration Quarterly 27(3) : 36~43
[journal] Meier, J / 1991 / Solutions to the hospitality industry's labor shortage / Hospitality Review 9(2) : 10~
[journal] Mobley, W / 1977 / Intermediate linkages in the relationship between job satisfaction and employee turnover / Journal of Applied Psychology 62(2) : 227~240
[book] Mobley, W / 1982 / Employee turnover in causes consequences and control / Addison-Wesley Publishing Company
[book] Morrison, A / 1989 / Hospitality and travel marketing / Delmar Publisher Inc
[journal] Porter, L / 1973 / Organizational work and personal factions in employee turnover and absenteeism / Psychological Bulletin 80(2) : 151~176
[book] Price, J / 1977 / The study of turnover / Iowa state university press
[journal] Price, J / 1981 / A causal model of turnover for nurses / Academy of Management Review 24(3) : 543~565
[journal] Robert, H / 1989 / R for turnover: Retention programs that work / The Cornell H.R.A. Quarterly 30(2)
[thesis] Rose, R / 1991 / Comparison of employee turnover and beverage and other departments in hotel properties / Doctor / Texas Woman's University
[book] Schermerhorn, J / 1996 / Management and organizational behavior / John Wiley and Sons Inc
[book] Steers, R / 1981 / Employee turnover and post decision accommodation processes, research in organizational behavior / JAI Press
[journal] Tracey, J / 2008 / Contextual factors and cost profiles associated with employee turnover / Cornell Hospitality Quarterly 49(1) : 12~27
[journal] Wasmuth, W / 1983 / Managing employee turnover / Cornell Hotel and Restaurant Administration Quarterly 23(4) : 15~22
[journal] Williams, C / 1994 / Another look at the relationship between performance and voluntary turnover / Academy of Management Journal 37(2) : 269~298
-
145 Viewed
Print this page
Search PDF