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[journal] 권유홍 / 2013 / The Application of Kano Model for PCO Service Quality: Focusing on Government and Public Organization as POC's Clients / 관광레저연구 / (사)한국관광레저학회 25(7) : 459~578

[journal] 김경민 / 2013 / Effects of Service Quality on Customer Satisfaction and Behavioral Intention in Coffee Shop / 한국엔터테인먼트산업학회논문지 / 한국엔터테인먼트산업학회 7(1) : 1~8

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[journal] 김인신 / 2015 / Service Blueprint of the Young Kids Customers’ Specialized In-flight Service Utilizing Kano Model Analysis / 관광학연구 / 한국관광학회 39(10) : 71~90 / http://dx.doi.org/10.17086/JTS.2015.39.10.71.90

[journal] 김정애 / 2016 / The impact of the recognition of service fairness on the service quality, consumer confidence, service satisfaction, and behavior intention : focusing on moderating effect of high/low price brand / 호텔관광연구 / 한국호텔관광학회 18(6) : 352~377

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[journal] 김현미 / 2013 / The Analysis of Customers' Price Sensitivity of Americano in Roastery Coffeehouses / 관광학연구 / 한국관광학회 37(3) : 211~230

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[journal] 양정미 / 2013 / A study on Airline Service Quality Assessment using Potential Customer Satisfaction Improvement(PCSI) Index based on Kano Model / 호텔경영학연구 / 한국호텔외식관광경영학회 22(6) : 37~57

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