Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
The Effect of Client Management Stress in Medical Industry-related Staff on Emotional Labor and Job Change Intention
ABSTRACT
열림/닫힘 버튼KEYWORDS
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열림/닫힘 버튼[journal] 강재호 / 2006 / 관광산업 종사자의 감정노동과 심리적 안녕 간의 관계 연구 / 관광경영연구 9(3) : 1~21
[journal]
구정대
/ 2007
/
A Study on the Relationship between Emotional Leadership and Job Stress, Turnover Propensity
/ 관광학연구
/ 한국관광학회
31(5)
: 375~392
[journal]
권기완
/ 2015
/
A Study on Effects of Female Staff's Emotional Labor at Customer Contact Points on Job Satisfaction and Turnover Intention : Focusing on Food & Beverage Parts of Employment Types in Five-start Hotels in Seoul
/ 호텔리조트연구
/ 한국호텔리조트학회
14(1)
: 295~311
[journal]
김민주
/ 2006
/
A Comparative Study of the Consequences of Emotional Labor between Korea and U. S. A. : Focused on the relationship between the hotel employees' emotional labor and their job stress
/ 호텔경영학연구
/ 한국호텔외식관광경영학회
15(1)
: 35~57
[journal]
김상희
/ 2005
/
A Study on the influencing and moderating Factors of Service Provider’s Emotional Dissonance in the Service Encounter
/ 마케팅연구
/ 한국마케팅학회
20(1)
: 111~145
[thesis] 김영진 / 2010 / 감정노동과 고객지향성의 관계에서 소진의 역할 : 항공사 직원을 중심으로 / 박사 / 경원대학교 대학원
[journal]
김용순
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Ethical Climate and Turnover Intentions in Travel Agency -Mediating of Trust and Organizational Identification-
/ 한국콘텐츠학회 논문지
/ 한국콘텐츠학회
11(9)
: 496~505
[thesis] 김준환 / 2010 / 감정처리 프로세스와 적응적 판매가 관계의 질 및 재구매 의도에 미치는 영향 : 고객지향성의 조절효과를 중심으로 / 박사 / 서울시립대학교 대학원
[journal]
윤대균
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A Study on the Structural Relationships Among Communication Satisfaction, Job Satisfaction, Organizational Commitment and Job Performance of Hotel Employee
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18(1)
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[journal]
김현철
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/
The structural relationship of emotional labor, job stress, organizational commitment, and turnover intention in service encounter
/ 관광학연구
/ 한국관광학회
35(4)
: 229~315
[journal]
김효실
/ 2014
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The Effect of Emotional Labor on Job Stress and Psychological Well-being
/ 관광학연구
/ 한국관광학회
38(8)
: 321~344
[thesis] 문충태 / 2008 / 영업사원의 직무성과, 직무스트레스와 이직의도 간의 인과관계에 대한 실증적 연구 :직무교육과 전환손실의 조절역할을 중심으로 / 박사 / 인하대학교 대학원
[thesis] 박미영 / 2008 / 미용종사자들의 직무스트레스가 서비스품질 및 점포충성에 미치는 영향 / 박사 / 호남대학교
[journal]
박인실
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The influence of emotional labor of travel agency workers on their emotional exhaustion and turnover intention
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/ 한국관광연구학회
30(6)
: 241~253
/ http://dx.doi.org/10.21298/IJTHR.2016.06.30.6.241
[thesis] 박한수 / 2014 / 고객의 불평행동이 호텔 감정 노동자의 직무스트레스와 이직의도에 미치는 영향 / 박사 / 세종대학교 대학원
[thesis] 부창산 / 2009 / Health Tourism 유형별 개념정립과 개발모형 적용에 관한 연구 : QFD 적용을 중심으로 / 박사 / 제주대학교 대학원
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[thesis] 송흥섭 / 2016 / 카지노 종사원의 감정노동이 직무스트레스를 통한 직무소진에 미치는 영향 / 박사 / 경주대학교
[journal]
심윤정
/ 2016
/
The Structure Analysis of Emotional Labor of Hotel Employees, Job Stress, Job Satisfaction and Turnover Intention: Focused on Deluxe Hotels of Busan Area
/ 관광레저연구
/ (사)한국관광레저학회
28(2)
: 179~198
[journal]
안대천
/ 2013
/
Motivations and Risk Perceptions about Medical Tourism in Korea: Cross-cultural Comparisons of Tourists from Russia, Japan, and China
/ 관광연구저널
/ 한국관광연구학회
27(5)
: 309~334
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[journal]
유상곤
/ 2011
/
Relationship between Occupational Stress-Emotional Labor and Musculoskeletal Symptoms and Experience of Absence or Early Leave in Some Civil Affairs Officials
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/ 대한직업환경의학회
23(2)
: 192~202
[journal]
윤선미
/ 2016
/
Mediating Effects of Individual Creativity on the Relationship between the Psychological Capital and Organizational Commitment of Travel Agency's Employees
/ 관광연구
/ 대한관광경영학회
31(3)
: 91~113
[journal]
신강현
/ 2006
/
The role of emotional Labor strategies in the job demand-resource model with burnout and engagement - call centre employees case -
/ 한국심리학회지: 산업 및 조직
/ 한국산업및조직심리학회
19(4)
: 573~596
[thesis] 이성욱 / 2014 / 호텔직원의 감정노동이 스트레스와고객지향성 및 이직의도에 미치는 영향: 신체적 및 심리적 스트레스의 매개변수로 / 박사 / 세종대학교
[journal]
이영미
/ 2012
/
Fatigue, Turnover Intention, Job Stress and Its Related Factor among Medical Service Employees: Focusing the Nurses
/ 관광연구저널
/ 한국관광연구학회
26(1)
: 59~72
[confproc] 이정탁 / 2011 / 서비스 인카운터에서 감정노동, 직무스트레스, 직무몰입, 이직의도 간의 구조적 관계: 패밀리 레스토랑 대면접촉종업원을 중심으로 / 제69차 한국관광학회학술대회 발표논문집 / 한국관광학회 : 349~360
[thesis] 이정택 / 2011 / 호텔종사원의 대인관계 스트레스가 직무소진과 직무만족에 미치는 영향 / 석사 / 경희대학교 관광대학원
[journal]
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Job Stress among Call Center Workers in Travel Agencies: Mediating the Impact of Work-family Conflict and Job Burnout on Turnover Intention
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/ 대한관광경영학회
27(1)
: 231~250
[journal]
인성호
/ 2015
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Effects of Emotional Labor of Medical Tourism Corporations' Employees on Job Stress and Burnout : Focused on Mediating Effect of Job Stress
/ 관광연구저널
/ 한국관광연구학회
29(2)
: 91~106
[thesis] 장재규 / 2011 / 감정노동의 역동성에 관한 연구 / 박사 / 고려대학교
[thesis] 장정우 / 2016 / 톨게이트 여성근로자들의 감정노동이 소진에 미치는 영향에 관한 연구: 직무스트레스의 매개효과를 중심으로 / 석사 / 연세대학교
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정동섭
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An Impact of Emotional Labour on the Job Satisfaction and Turnover Intention
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11(6)
: 3221~3234
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조미나
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The Effect of Service Employee Emotional Labor on Job Burnout and Turnover Intention: Focusing on Employees in Coffee Shop Franchises
/ 관광학연구
/ 한국관광학회
40(9)
: 119~135
/ http://dx.doi.org/10.17086/JTS.2016.40.9.119.135
[thesis] 조승아 / 2012 / 의료관광 기업의 공급사슬 통합이 기업성과에 미치는 영향 / 박사 / 한양대학교 대학원
[thesis] 주시각 / 2013 / 감정노동이 직무스트레스, 직무소진, 이직의도에 미치는 영향에 관한 연구 : 콜센터 상담사를 중심으로 / 박사 / 한양대학교 대학원
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채주아
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A Study on the Effects of Medical Employees's Emotional Labor on Turnover Intention and Customer Orientation -Mediated by Job Stress and Job Satisfaction-
/ 마케팅관리연구
/ 한국마케팅관리학회
19(1)
: 133~152
[thesis] 최창환 / 2012 / 관광기업 감정노동 직원의 고객관련 사회적 스트레스 요인과 서비스 회복성과 간의 구조적 관계 / 박사 / 경희대학교 대학원
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Structural Relationships Between Antecedents and Consequences of Hotel Employees' Perceptions of Disliked Customers in Emotional Labor
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/ 한국호텔관광학회
12(4)
: 176~192
[thesis] 한기완 / 2014 / 호텔종사원이 지각하는 고객관련 스트레스가 감정노동과 이직의도에 미치는 영향에 있어 감성지능의 조절효과 / 박사 / 호남대학교 대학원
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