[journal] 강재호 / 2006 / 관광산업 종사자의 감정노동과 심리적 안녕 간의 관계 연구 / 관광경영연구 9(3) : 1~21

[journal] 구정대 / 2007 / A Study on the Relationship between Emotional Leadership and Job Stress, Turnover Propensity / 관광학연구 / 한국관광학회 31(5) : 375~392

[journal] 권기완 / 2015 / A Study on Effects of Female Staff's Emotional Labor at Customer Contact Points on Job Satisfaction and Turnover Intention : Focusing on Food & Beverage Parts of Employment Types in Five-start Hotels in Seoul / 호텔리조트연구 / 한국호텔리조트학회 14(1) : 295~311

[journal] 김민주 / 2006 / A Comparative Study of the Consequences of Emotional Labor between Korea and U. S. A. : Focused on the relationship between the hotel employees' emotional labor and their job stress / 호텔경영학연구 / 한국호텔외식관광경영학회 15(1) : 35~57

[journal] 김상희 / 2005 / A Study on the influencing and moderating Factors of Service Provider’s Emotional Dissonance in the Service Encounter / 마케팅연구 / 한국마케팅학회 20(1) : 111~145

[thesis] 김영진 / 2010 / 감정노동과 고객지향성의 관계에서 소진의 역할 : 항공사 직원을 중심으로 / 박사 / 경원대학교 대학원

[journal] 김용순 / 2011 / Ethical Climate and Turnover Intentions in Travel Agency -Mediating of Trust and Organizational Identification- / 한국콘텐츠학회 논문지 / 한국콘텐츠학회 11(9) : 496~505

[thesis] 김준환 / 2010 / 감정처리 프로세스와 적응적 판매가 관계의 질 및 재구매 의도에 미치는 영향 : 고객지향성의 조절효과를 중심으로 / 박사 / 서울시립대학교 대학원

[journal] 윤대균 / 2016 / A Study on the Structural Relationships Among Communication Satisfaction, Job Satisfaction, Organizational Commitment and Job Performance of Hotel Employee / 호텔관광연구 / 한국호텔관광학회 18(1) : 171~191

[journal] 김현철 / 2011 / The structural relationship of emotional labor, job stress, organizational commitment, and turnover intention in service encounter / 관광학연구 / 한국관광학회 35(4) : 229~315

[journal] 김효실 / 2014 / The Effect of Emotional Labor on Job Stress and Psychological Well-being / 관광학연구 / 한국관광학회 38(8) : 321~344

[thesis] 문충태 / 2008 / 영업사원의 직무성과, 직무스트레스와 이직의도 간의 인과관계에 대한 실증적 연구 :직무교육과 전환손실의 조절역할을 중심으로 / 박사 / 인하대학교 대학원

[thesis] 박미영 / 2008 / 미용종사자들의 직무스트레스가 서비스품질 및 점포충성에 미치는 영향 / 박사 / 호남대학교

[journal] 박인실 / 2016 / The influence of emotional labor of travel agency workers on their emotional exhaustion and turnover intention / 관광연구저널 / 한국관광연구학회 30(6) : 241~253 / http://dx.doi.org/10.21298/IJTHR.2016.06.30.6.241

[thesis] 박한수 / 2014 / 고객의 불평행동이 호텔 감정 노동자의 직무스트레스와 이직의도에 미치는 영향 / 박사 / 세종대학교 대학원

[thesis] 부창산 / 2009 / Health Tourism 유형별 개념정립과 개발모형 적용에 관한 연구 : QFD 적용을 중심으로 / 박사 / 제주대학교 대학원

[book] 송지준 / 2012 / SPSS/AMOS 통계분석방법

[journal] 송채운 / 2015 / 국내 의료관광 활성화 방안에 관한 연구 / 관광진흥연구 3(2) : 115~132

[thesis] 송흥섭 / 2016 / 카지노 종사원의 감정노동이 직무스트레스를 통한 직무소진에 미치는 영향 / 박사 / 경주대학교

[journal] 심윤정 / 2016 / The Structure Analysis of Emotional Labor of Hotel Employees, Job Stress, Job Satisfaction and Turnover Intention: Focused on Deluxe Hotels of Busan Area / 관광레저연구 / (사)한국관광레저학회 28(2) : 179~198

[journal] 안대천 / 2013 / Motivations and Risk Perceptions about Medical Tourism in Korea: Cross-cultural Comparisons of Tourists from Russia, Japan, and China / 관광연구저널 / 한국관광연구학회 27(5) : 309~334

[journal] 우영희 / 2007 / 카지노 영업관리자의 리더십 유형이내부서비스 품질에 미치는 영향 / 관광서비스연구 8(1) : 161~176

[journal] 유상곤 / 2011 / Relationship between Occupational Stress-Emotional Labor and Musculoskeletal Symptoms and Experience of Absence or Early Leave in Some Civil Affairs Officials / Annals of Occupational and Environmental Medicine / 대한직업환경의학회 23(2) : 192~202

[journal] 윤선미 / 2016 / Mediating Effects of Individual Creativity on the Relationship between the Psychological Capital and Organizational Commitment of Travel Agency's Employees / 관광연구 / 대한관광경영학회 31(3) : 91~113

[journal] 신강현 / 2006 / The role of emotional Labor strategies in the job demand-resource model with burnout and engagement - call centre employees case - / 한국심리학회지: 산업 및 조직 / 한국산업및조직심리학회 19(4) : 573~596

[thesis] 이성욱 / 2014 / 호텔직원의 감정노동이 스트레스와고객지향성 및 이직의도에 미치는 영향: 신체적 및 심리적 스트레스의 매개변수로 / 박사 / 세종대학교

[journal] 이영미 / 2012 / Fatigue, Turnover Intention, Job Stress and Its Related Factor among Medical Service Employees: Focusing the Nurses / 관광연구저널 / 한국관광연구학회 26(1) : 59~72

[confproc] 이정탁 / 2011 / 서비스 인카운터에서 감정노동, 직무스트레스, 직무몰입, 이직의도 간의 구조적 관계: 패밀리 레스토랑 대면접촉종업원을 중심으로 / 제69차 한국관광학회학술대회 발표논문집 / 한국관광학회 : 349~360

[thesis] 이정택 / 2011 / 호텔종사원의 대인관계 스트레스가 직무소진과 직무만족에 미치는 영향 / 석사 / 경희대학교 관광대학원

[journal] 이현주 / 2012 / Job Stress among Call Center Workers in Travel Agencies: Mediating the Impact of Work-family Conflict and Job Burnout on Turnover Intention / 관광연구 / 대한관광경영학회 27(1) : 231~250

[journal] 인성호 / 2015 / Effects of Emotional Labor of Medical Tourism Corporations' Employees on Job Stress and Burnout : Focused on Mediating Effect of Job Stress / 관광연구저널 / 한국관광연구학회 29(2) : 91~106

[thesis] 장재규 / 2011 / 감정노동의 역동성에 관한 연구 / 박사 / 고려대학교

[thesis] 장정우 / 2016 / 톨게이트 여성근로자들의 감정노동이 소진에 미치는 영향에 관한 연구: 직무스트레스의 매개효과를 중심으로 / 석사 / 연세대학교

[journal] 정동섭 / 2009 / An Impact of Emotional Labour on the Job Satisfaction and Turnover Intention / Journal of The Korean Data Analysis Society / 한국자료분석학회 11(6) : 3221~3234

[journal] 조미나 / 2016 / The Effect of Service Employee Emotional Labor on Job Burnout and Turnover Intention: Focusing on Employees in Coffee Shop Franchises / 관광학연구 / 한국관광학회 40(9) : 119~135 / http://dx.doi.org/10.17086/JTS.2016.40.9.119.135

[thesis] 조승아 / 2012 / 의료관광 기업의 공급사슬 통합이 기업성과에 미치는 영향 / 박사 / 한양대학교 대학원

[thesis] 주시각 / 2013 / 감정노동이 직무스트레스, 직무소진, 이직의도에 미치는 영향에 관한 연구 : 콜센터 상담사를 중심으로 / 박사 / 한양대학교 대학원

[journal] 채주아 / 2014 / A Study on the Effects of Medical Employees's Emotional Labor on Turnover Intention and Customer Orientation -Mediated by Job Stress and Job Satisfaction- / 마케팅관리연구 / 한국마케팅관리학회 19(1) : 133~152

[thesis] 최창환 / 2012 / 관광기업 감정노동 직원의 고객관련 사회적 스트레스 요인과 서비스 회복성과 간의 구조적 관계 / 박사 / 경희대학교 대학원

[journal] 최창환 / 2010 / Structural Relationships Between Antecedents and Consequences of Hotel Employees' Perceptions of Disliked Customers in Emotional Labor / 호텔관광연구 / 한국호텔관광학회 12(4) : 176~192

[thesis] 한기완 / 2014 / 호텔종사원이 지각하는 고객관련 스트레스가 감정노동과 이직의도에 미치는 영향에 있어 감성지능의 조절효과 / 박사 / 호남대학교 대학원

[journal] 한기완 / 2015 / The impact of Customer-related Stress Perceived by Hotel Employees on an Emotional Labor and Turnover Intention / 관광경영연구 / 관광경영학회 19(3) : 195~217

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