[journal] 강윤경 / 2016 / 빈방 늘어 속 끓이는 중저가 호텔업계 / 마이더스 4 : 94~95

[journal] 강희석 / 2015 / A Study on the Impact of Budget Hotels to Build Strategic Alliances and Recognition Factors / 관광연구저널 / 한국관광연구학회 29(2) : 213~228

[thesis] 곽철우 / 2013 / 관광기업 문화마케팅이 기업이미지, 브랜드 자산 및 관계지속의도에 미치는 영향 : 항공사와 여행사를 중심으로 / 박사 / 경기대학교 관광전문대학원

[journal] 김기진 / 2011 / A Comparative Study on the Determinants of Customer Satisfaction, Revisit Intention and Word-of-mouth between STARBUCKS and DAVINCI: Focusing on the Transformative SERVQUAL / Culinary Science & Hospitality Research / (사)한국조리학회 17(1) : 12~25

[thesis] 김윤희 / 2016 / 기업개성이 소비자의 관계지속의도에 미치는 영향에 관한 연구 / 박사 / 숙명여자대학교

[journal] 김인신 / 2013 / The Relationships among Hotel Service Quality, Identity Attractiveness, Consumer-Company Identification and Perceived Price Fairness: The Moderating Role of Perceived Corporate Social Responsibility / 관광레저연구 / (사)한국관광레저학회 25(7) : 251~266

[journal] 김정아 / 2015 / Analysis of Designs for Domestic Urban-Type Business Hotels by Lifestyle / 기초조형학연구 / 한국기초조형학회 16(1) : 143~154

[thesis] 김학은 / 2011 / 중저가 호텔 물리적 환경이 서비스품질 및 고객만족에 미치는 영향에 관한 연구 / 석사 / 경희대학교 관광대학원

[journal] 김현철 / 2008 / The Effects of Perceived Physical Environment on the Affect and Perceived Service Quality in College and University Foodservices / 관광학연구 / 한국관광학회 32(2) : 61~81

[journal] 노은정 / 2015 / The effects of hotels' brand prestige on service quality and brand loyalty / 관광연구저널 / 한국관광연구학회 29(7) : 43~56

[journal] 박수진 / 2015 / A Study on the Effects of the Characteristics of SNS Providing Restaurant Information on Relation Commitment and Relationship Retention Intention : Targeting Users of Restaurant Information / 관광연구저널 / 한국관광연구학회 29(6) : 213~231

[journal] 박영제 / 2013 / Impacts of Pizza Restaurants’ Physical Environment on Service Quality and Behavioral Intention / 호텔경영학연구 / 한국호텔외식관광경영학회 22(4) : 37~53

[journal] 박영진 / 2016 / Effects of Service Quality on Perceived Service Value, Customer Satisfaction, and Revisit Intention: Focus on Hanok Guesthouse / 관광학연구 / 한국관광학회 40(1) : 211~228 / http://dx.doi.org/10.17086/JTS.2016.40.1.211.228

[journal] 배현수 / 2014 / Study on Relationship among Physical Environment in the Kitchen of Luxury Hotels, Emotional Reactions and Group Cohesiveness of Cooks / 외식경영연구 / 한국외식경영학회 17(2) : 299~323

[journal] 성혜진 / 2014 / The Influence of Guesthouses' Physical Environment on Customer Satisfaction and Revisit Intention : Moderating Effects of NPS / 관광레저연구 / (사)한국관광레저학회 26(6) : 209~226

[journal] 송영석 / 2011 / The Study on the Effect of Physical Environment Quality of Deluxe Hotels Wedding Hall on Quality of Relationship, Attitude and Purchase Intention - The case of Deluxe Hotels in Seoul - / 관광연구 / 대한관광경영학회 26(2) : 205~225

[confproc] 신호영 / 2010 / 인터넷 포털사이트 서비스의 지속적 이용의도에 영향을 미치는 요인에 관한 연구 / 한국산업경영학회 동계학술대회 발표논문집 / 한국산업경영학회 : 1~14

[journal] 신흥호 / 2017 / A Study on the Structural Relationships among Relational Benefits of the Franchise Coffee Shop, Customer Satisfaction, Switching Cost and Relationship Retention Intention / 한국콘텐츠학회 논문지 / 한국콘텐츠학회 17(3) : 556~570 / https://doi.org/10.5392/JKCA.2017.17.03.556

[journal] 양윤의 / 2016 / A Study on the Relationship between Service Quality, Brand Image and Behavioral Intention: Focused on Five-Star Hotel Buffet Restaurant / 관광연구 / 대한관광경영학회 31(4) : 1~21 / 10.21719/KJTR.31.4.1

[journal] 우이식 / 2012 / Bakery Cafe Physical Environment, Brand Image and Revisit the Impact of Relationship / 산업혁신연구 / 산업개발연구소 28(4) : 241~264

[journal] 윤대균 / 2012 / The Structural Relationship Among Casino Customer's Relational Benefits, Trust, Customer Satisfaction and Relationship Retention Intention - Focusing on the Guests who has used in Kangwon Land Casino - / 대한경영학회지 / 대한경영학회 25(5) : 2413~2432

[journal] 윤선미 / 2016 / Moderating effect of customer value on the relationship between physical environment, customer satisfaction, and revisit intention in the bakery cafe / 관광연구저널 / 한국관광연구학회 30(5) : 141~158 / http://dx.doi.org/10.21298/IJTHR.2016.05.30.5.141

[journal] 윤선영 / 2012 / A Study on the Effect Between Cabin Service Quality, Customer Value and Relationship Retention Intention in Airline -Focus on the upper-class seats customers- / 한국항행학회논문지 / 한국항행학회 16(2) : 340~350

[journal] 이나래 / 2010 / The Impact of Physical Environment of Korean-Style Dessert Cafe on the Customer Satisfaction and Behavior Intention Through Emotional Reaction / 관광학연구 / 한국관광학회 34(7) : 233~256

[journal] 이미혜 / 2009 / The Study on the Effect of Customer Value, Customer Satisfaction and Intention of Relations on Family Restaurants Event / 관광연구 / 대한관광경영학회 24(2) : 21~43

[journal] 이상희 / 2014 / The Effects of Seafood Buffet Restaurant's Physical Environment on Service Quality and Satisfaction / 동북아관광연구 / 동북아관광학회 10(3) : 197~217

[thesis] 이왕산 / 2014 / 비즈니스호텔 접객종사자의 직무만족이 고객서비스 품질에 미치는 영향에 관한 연구 / 박사 / 안양대학교 대학원

[journal] 정명보 / 2010 / Impacts of Hotel Buffer Restaurant's Physical Environment on both Service Quality and Customer Satisfaction as well as Customer's Loyalty - Focused on The Super Deluxe Hotels in Seoul - / 관광연구 / 대한관광경영학회 25(3) : 101~120

[thesis] 정봉구 / 2013 / 특급호텔 연회장의 서비스스케이프가 고객만족 및 재방문의도에 미치는 영향 : 호텔 신뢰의 조절효과를 중심으로 / 박사 / 호남대학교 대학원

[journal] 정선미 / 2014 / A Study on the Effects of Physical Environment on the Perceived Service Quality, Menu Quality and Customer Satisfaction / Culinary Science & Hospitality Research / (사)한국조리학회 20(4) : 224~238

[journal] 조성호 / 2010 / The Effect of a Family Restaurant's Physical Environment on the Customers' Emotional Responses and Loyalty / 관광학연구 / 한국관광학회 34(1) : 363~385

[journal] 조승행 / 2015 / Impact on the Importance and Satisfaction of the Business Hotel Selected Attribute / 정보디자인학연구 / 한국정보디자인학회 18(1) : 145~155

[journal] 주영주 / 2016 / Structural Relationship between Individual Factor, Quality Factor and Immersion in Impact Analysis of Facebook Persistance / 한국인터넷방송통신학회 논문지 / 한국인터넷방송통신학회 16(3) : 47~55 / http://dx.doi.org/10.7236/JIIBC.2016.16.3.47

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[journal] 최성기 / 2013 / The Effects of Japanese restaurant’s physical environment on customers loyalty and their revisit intention / 호텔리조트연구 / 한국호텔리조트학회 12(2) : 309~334

[thesis] 허영선 / 2014 / 전통다과점 이용고객의 관계혜택, 서비스품질, 고객만족과 관계유지의도에 관한 연구 / 박사 / 경성대학교 대학원

[journal] 현경석 / 2009 / The Influence of Hotel Service's Physical Environment on Customer Value and Behavioral Intention / 관광학연구 / 한국관광학회 33(2) : 327~347

[thesis] 홍전표 / 2014 / 골프리조트 회원 관계지속의도 연구 : 정규회원과 주중회원 비교 / 박사 / 경기대학교 관광전문대학원

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