[journal] 김봉규 / 2013 / Effects of Leadership Type of Hotel Enterprises onJob Satisfaction and Turnover Intention / 관광학연구 / 한국관광학회 37(1) : 237~258

[journal] 김영중 / 2016 / A Study on the Effects of Abusive Supervision by Hotel Culinary Staff on Job Engagement and Turnover Intention / 관광학연구 / 한국관광학회 40(9) : 85~99 / http://dx.doi.org/10.17086/JTS.2016.40.9.85.99

[journal] 김희진 / 2013 / Examining the Relationships among Hotel Employees' Job Demands, Job Resources, Work Engagement, Self Efficacy, and Department Performance / 관광학연구 / 한국관광학회 37(8) : 33~53

[book] 배병렬 / 2005 / LISREL 구조방정식 모델 : 이해와활용 / 청람

[book] 우종필 / 2012 / 구조방정식모델 개념과 이해 / 한나래

[journal] 이만표 / 2004 / A Study on How to Improve Work Desire in order to Enhance Quality of Work Life / 품질경영학회지 / 한국품질경영학회 32(1) : 40~62

[journal] 이유재 / 2004 / The Effects of the Exchange Relationships between Service Organizations and Customers on Customer Citizenship Behavior: The Moderating Role of Customer Experience / 경영학연구 / 한국경영학회 33(6) : 1809~1845

[journal] 이철기 / 2015 / A study on job burnout and work engagement of job counsellor: based on the job demands-resources model / 기업경영연구 / 한국기업경영학회 22(5) : 169~186

[book] 이학식 / 2007 / 구조방정식 모형 분석과AMOS 6.0 / 법문사

[journal] 채신석 / 2017 / The Influence of Positive Psychological Capital on Work Engagement and Organizational Effectiveness in Hotel Employees - Food and Beverage Department Employees in First Class Hotel in Seoul - / 호텔리조트연구 / 한국호텔리조트학회 16(1) : 29~52

[journal] 채신석 / 2016 / The Effect of Job Demand - Resources on Work Engagement and Organizational Citizenship Behavior: A Research Based on the Job Demands - resources model / 호텔관광연구 / 한국호텔관광학회 18(5) : 94~116

[journal] 채신석 / 2014 / The Effect of Situational Cues of Emotional Labor on Emotional Process, Emotional Dissonance and Job Burnout in Hotel Employees / 외식경영연구 / 한국외식경영학회 17(1) : 307~329

[journal] 채신석 / 2009 / The Influence of Organizational Effectiveness on the Perceived Justice Among Hotel Outsourcing Employees / 관광학연구 / 한국관광학회 33(6) : 319~341

[journal] Adhikari, D / 2010 / Labor legislations for improving quality of work life in Nepal / International Journal of Law and Management 52(1) : 40~53

[journal] Allen, N / 1990 / The measurement and antecedents of affective, continuance and normative commitment to the organization / Journal of Occupational Psychology 63(1) : 1~18

[journal] Aryee, S / 1994 / An examination of the antecedents of subjective career success among a managerial sample in Singapore / Human Relations 47 : 487~509

[thesis] Ashoob, T / 2006 / Study of the relationship between quality of work life and organizational commitment of the high schools of Gonbad-e-Kavus City / master / Islamic Azad University

[journal] Babcock-Roberson, M / 2010 / The relationship between charismatic leadership, work engagement, and organizational citizenship behaviors / The Journal of Psychology 144(3) : 313~326

[journal] Back, K / 2011 / Internal relationship marketing : Korean casino employees job satisfaction and organizational commitment / Cornell Hospitality Quarterly 52(2) : 111~124

[journal] Bagozzi, R / 1988 / On the evaluation of structural equation models / Journal of the Academy of Marketing Science 16(1) : 74~94

[journal] Bagozzi, R / 1994 / A General approach to representing multifaced personality constructs : Application to state self-esteem / Structural Equation Modeling 1 : 35~67

[journal] Batvandi, Z / 2017 / The study of the quality of working life with organizational commitment and job satisfaction among the employees using correlation analysis / European Online Journal of Natural and Social Sciences 6(1) : 100~110

[journal] Baza Jazayeri, A / 2007 / Creating model of assessing quality of life of staffs in organization / Journal of Management Science 2(5) : 123~151

[journal] Beaudoin, L / 2003 / Hassles : Their importance to nurses’ quality of work life / Nursing Economics 21 : 106~113

[journal] Bothma, L / 2001 / The enforcement of the BCEA and waiters: Will they gain or lose? / South African Journal of Economic and Management Sciences 69(4) : 263~273

[journal] Brunetto, Y / 2012 / Emotional intelligence, job satisfaction, well-being and engagement : Explaining organisational commitment and turnover intentions in policing / Human Resource Management Journal 22(4) : 428~441

[journal] Carbery, R / 2003 / Predicting hotel managers’ turnover cognitions / Journal of Managerial Psychology 18(7) : 649~679

[journal] Chen, Y / 2010 / Structural investigation of the relationship between working satisfaction and employee turnover / The Journal of Human Resource and Adult Learning 6(1) : 41~50

[journal] Cheung, F / 2009 / Quality of work life as a mediator between emotional labor and work family interference / Journal of Business and Psychology 24 : 245~255

[journal] Christian, M / 2011 / Work engagement : A quantitative review and test of its relations with task and contextual performance / Personnel Psychological 64 : 89~136

[journal] Dann, D / 1990 / The nature of managerial work in the hospitality industry / International Journal of Hospitality Management 9(4) : 319~334

[journal] Dane, E / 2013 / Examining workplace mindfulness and its relations to job performance and turnover intention / Human Relations 67(1) : 105~128

[journal] Field, L / 2011 / Happiness, work engagement and organisational commitment of support staff at a tertiary education institution in South Africa / Journal of Industrial Psychology 37(1) : 10~

[journal] Fornell, C / 1981 / Evaluating structural equation models with unobservable variables and measurement error / Journal of Marketing Research 18(1) : 39~50

[journal] Gayathiri, R / 2013 / Quality of work life-linkage with job satisfaction and performance / International Journal of Business and Management Invention 2(1) : 1~8

[journal] Ghayyur, M / 2012 / Work-family conflicts : A case of employees’ turnover intention / International Journal of Social Science and Humanity 2(3) : 168~174

[journal] Gray, A / 1996 / Labour turnover in the British National Health Service : a local labour market analysis / Health Policy 36(3) : 273~289

[journal] Hartline, M / 1996 / Employee performance cues in a hotel service environment : Influence on perceived service quality, value, and word-of-mouth intentions / Journal of Business Research 35 : 207~215

[journal] Havlovic, S / 1991 / Quality of work life and human resource outcomes / Industrial Relations 30(3) : 469~479

[journal] Jang, J / 2012 / Understanding the influence of polychronicity on job satisfaction and turnover intention : A study of non-supervisory hotel employees / International Journal of Hospitality Management 31 : 588~595

[journal] Jenaro, C / 2010 / Vigour and dedication in nursing professionals : Towards a better understanding of work engagement / Journal of Advanced Nursing 67(4) : 865~875

[journal] Kanten, S / 2012 / An empirical research on relationship quality of work life and work engagement / Procedia Social and Behavioral Sciences 62 : 360~366

[journal] Karatepe, O / 2012 / Does job embeddedness mediate the effect of work engagement on job outcomes? A study of hotel employees in Cameroon / Journal of Hospitality Marketing &Management 21 : 440~461

[journal] Kim, B / 2009 / Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees / International Journal of Hospitality Management 28(4) : 612~619

[journal] Kim, N / 2014 / Employee turnover intention among newcomers in travel industry / International Journal of Tourism Research 16 : 56~64

[journal] Kim, W / 2005 / Effect of service orientation on job satisfaction, organizational commitment and intention of leaving in a casual dining chain restaurant / Hospitality Management 24 : 171~193

[journal] Kusluvan, S / 2010 / The human dimension : A review of human resources management issues in the tourism and hospitality industry / Cornell Hospitality Quarterly 51 : 171~214

[journal] Laschinger, H / 2006 / Leader empowering behaviours, staff nurse empowerment and work engagement/burnout / Nursing Research 19(4) : 41~56

[journal] Lau, R / 2000 / Quality of work life and performance : An ad hoc investigation of two key elements in the service profit chain model / International Journal of Service Industry Management 11(5) : 422~437

[journal] Lee, K / 2001 / Cross-cultural generalizability of the three component model of organization commitment : An application to south korea / Journal of Applied psychology : An international review 50 : 596~614

[journal] Lee, J / 2015 / Quality of work life and job satisfaction among frontline hotel employees : A self-determination and need satisfaction theory approach / International Journal of Contemporary Hospitality Management 27(5) : 768~789

[journal] Llorens, S / 2006 / Testing the robustness of the job demands-resources model / International Journal of Stress Management 13(3) : 378~391

[journal] Lundberg, C / 1997 / Newcomer socialization : Critical incidents in hospitality organizations / Journal of Hospitality & Tourism Research 21(2) : 58~74

[journal] Martel, J / 2006 / Quality of work life : Theoretical and methodological problems, and presentation of a new model and measuring instrument / Social Indicators Research 77(2) : 333~368

[journal] Maslach, C / 2001 / Job burnout / Annual Review of Psychology 52 : 397~422

[journal] Meyer, J / 1991 / A Three-component conceptualization of organizational commitment / Human Resources Management Review 1 : 61~89

[journal] Mobley, W / 1978 / An evaluation of precursors of hospital employee turnover / Journal of Applied Psychology 63 : 408~414

[journal] Mowday, R / 1979 / The measurement of organizational commitment / Journal of Vocational Behavior 14 : 224~247

[journal] Mosadeghrad, A / 2011 / A study of relationship between job stress, quality of working life and turnover intention among hospital employees / Health Services Management Research 24 : 170~181

[journal] Pierce, J / 1989 / Organization-based self-esteem : Construct definition, measurement, and validation / Academy of Management Journal 32(3) : 622~648

[journal] Rose, R / 2006 / Quality of work life : implications of career dimensions / Journal of Social Sciences 2(2) : 61~67

[book] Schaufeli, W / 2003 / Handbook of Work and Health Psychology / Wiley : 383~425

[journal] Schaufeli, W / 2002 / The measurement of engagement and burnout : a two sample confirmatory factor analytic approach / Journal of Happiness Studies 3(1) : 71~92

[journal] Schouteten, R / 2004 / Group work in a Dutch home care organization: Does it improve the quality of working life? / The International Journal of Health Planning and Management 19 : 179~194

[journal] Shields, M / 2001 / Improving nurse retention in the national health service in England : The impact of job satisfaction on intentions to quit / Journal of Health Economy 20 : 677~701

[journal] Sims, W / 2007 / Antecedents of labor turnover in Australian alpine resort / Journal of Human Resources in Hospitality & Tourism 6(2) : 1~26

[journal] Sirgy, M / 2001 / A new measure of quality of work life(QWL)based on need satisfaction and spillover theories / Social Indicators Research 55 : 241~302

[book] Spector, P / 2003 / Industrial and organizational psychology: Research and practice / Wiley

[journal] Taipale, S / 2011 / Work engagement in eight European countries: The role of job demands, autonomy, and social support / International Journal of Sociology and Social Policy 31(7/8) : 486~504

[journal] Tett, R / 1993 / Job satisfaction, organizational commitment, turnover intention, and turnover : Path analyses based on meta-analytic findings / Personnel Psychology 46 : 259~293

[journal] Tomic, M / 2010 / Existential fulfillment, workload and work engagement among nurses / Journal of Research in Nursing 16(5) : 468~479

[journal] Turner, B / 2007 / Multi-dimensional commitment of intercollegiate student-athletes : Its effects on intent ion to leave and satisfaction / Journal for the Study of Sports and Athletes in Education 1(2) : 141~156

[journal] Viljoen, A / 2014 / Understanding the role that quality of work life of food and beverage employees plays in perceived service delivery and productivity / Southern African Business Review 18(1) : 27~52

[journal] Walton, R / 1973 / Quality of working life: What is it? / Sloan Management Review 15(1) : 12~21

[journal] Wasti, S / 2003 / Organizational commitment, turnover intentions and the influence of cultural values / Journal of Occupational and Organizational Psychology 76(3) : 303~321

[journal] Wildes, V / 2007 / Attracting and retaining food servers : How internal service quality moderates occupational stigma / International Journal of Hospitality Management 26(1) : 4~19

[journal] Wilson, M / 2004 / Work characteristics and employee health and well-being : Test of a model of health work organization / Journal of Occupational and Organizational Psychology 77(4) : 565~588

[journal] Zhao, X / 2013 / The impact of quality of work life on job embeddedness and affective commitment and their co-effect on turnover intention of nurses / Journal of Clinical Nursing 22(5-6) : 780~788

[journal] Zopiatis, A / 2014 / Job involvement, commitment, satisfaction and turnover : Evidence from hotel employees in Cyprus / Tourism Management 41 : 129~140