The Effect of the LMX of Hotel Employees on Organizational Commitment and Job Performance: Focusing on the Moderating Effect of AB Personality Types

Han, Deok-Soo; Lee, Hyung-ryong

doi:10.17086/JTS.2018.42.1.49.69

The purpose of this survey is to identify the effect of LMX on organizational commitment through an empirical analysis. This will be done according to the types of character of each employee and according to their individual organizational focus and work performance. For this analysis, employees who had been working in 5 stars hotel for more than a year in the hospitality field throughout Seoul and Incheon were surveyed. 350 questionnaires were distributed from the 12th of September to the 30th of September 2016,and from these 302 samples were finally used for empirical analysis. The results showed that the two sub-factors of emotional trust and transactional relationship in LMX both had an impact that was positively significant (+). Transactional trust relations all influenced attention positively. (+) Job performance and organizational commitment were found to have a positive impact on attention (+) to job performance. Furthermore, AB personality plays a role in the emotional relationship of mutual trust that then impacts organizational commitment. However, transactional does not influence the level of organizational commitment. Finally, the emotional relationship of mutual trust had a significant regulating role for AB personality types, whereas, transactional trust relationships did not influence AB personality types.

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