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Identification of Guest Complaint Behavior in the Reservation Department of Luxury Hotels: A Qualitative Approach

Journal of Tourism Sciences
Abbr : JTS
2018, 42(2), pp.47-64
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

Moon HeeWon 1 Han Hee-Sup 2

1세종대학교
2세종대학교

우수등재

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