[journal] 강병남 / 2014 / A Study on Mediating Effect of Customer Satisfaction and Attitudinal Loyalty between the Brand Image and Behavioral loyalty in Coffeeshops -Focusing on Capital Area and Non-Capital Area- / Culinary Science & Hospitality Research / (사)한국조리학회 20(1) : 205~219 / 10.20878/cshr.2014.20.1.016016016

[journal] 권기완 / 2015 / The Mediating Effect of Customer Satisfaction in the Relationship between Bakery Cafes Servicescape and Revisit Intention / Culinary Science & Hospitality Research / (사)한국조리학회 21(6) : 14~27 / 10.20878/cshr.2015.21.6.002002002

[journal] 권기완 / 2017 / The Mediating Effect of Brand Trust on the Relationship between Brand Value and Brand Loyalty in the Dessert Cafes / Culinary Science & Hospitality Research / (사)한국조리학회 23(5) : 48~57 / 10.20878/cshr.2017.23.5.005005005

[journal] 기명옥 / 2008 / Influence of Perceived Quality and Brand Image on the Perceived Value and Loyalty in Specialty Coffee Shop - Moderating Role of the Consumer Knowledge - / 외식경영연구 / 한국외식경영학회 11(3) : 49~72

[journal] 김연선 / 2007 / The Mutual Cause-Effect Relationships among Mileage Program, Selection Attributes, Overall Satisfaction and Brand Loyalty: Based on Beer Bars / 관광학연구 / 한국관광학회 31(5) : 225~246

[journal] 김영균 / 2015 / The Effects Attributes of Dessert Cafe Selection on Relationship Quality and Behavioral Intentions / Culinary Science & Hospitality Research / (사)한국조리학회 21(6) : 38~48 / 10.20878/cshr.2015.21.6.004004004

[journal] 김용일 / 2015 / A Study on market segmentation by the selection attribute of dessert cafe / 호텔관광연구 / 한국호텔관광학회 17(5) : 188~203

[journal] 김해룡 / 2014 / The Effect of Bakery Selection Attributes with Switching Barriers on The Intention and Loyalty / 호텔리조트연구 / 한국호텔리조트학회 13(2) : 125~142

[journal] 김현수 / 2014 / A Study on the Influences of Buffet Restaurant’s Menu Managing on Customer’s Satisfaction and Revisit Intention in Hotel / 호텔리조트연구 / 한국호텔리조트학회 13(2) : 183~203

[report] 농림축산식품부 / 2016 / 국내ㆍ외 디저트 외식시장 조사

[journal] 동려민 / 2014 / A Study on the Relationships among Coffee Shop Consumers’ Service Experience, Emotional Response, Satisfaction and Loyalty / 호텔경영학연구 / 한국호텔외식관광경영학회 23(3) : 165~181

[journal] 라채일 / 2017 / The Effects of Selection Attributes of Dessert Cafes on Experience Value and Revisit Intention / Culinary Science & Hospitality Research / (사)한국조리학회 23(5) : 77~86 / 10.20878/cshr.2017.23.5.008008008

[journal] 박은아 / 2009 / The Effectiveness of various extension brand marketing activity on image, attitude and loyalty of extension brand: Focused on Foodservice Industry / 외식경영연구 / 한국외식경영학회 12(2) : 253~274

[journal] 박종오 / 2013 / The Effects of Private Brand Value on Brand Trust, Brand Attitude and Brand Loyalty / 디지털융복합연구 / 한국디지털정책학회 11(8) : 159~173

[journal] 박혜빈 / 2017 / A Study of the Relationship among Service Quality, Relationship Quality, and Loyalty by Applying the Third-Order Factor Model: Focusing on ‘S’ Dessert Cafe / 관광학연구 / 한국관광학회 41(4) : 115~129 / http://dx.doi.org/10.17086/JTS.2017.41.4.115.129

[journal] 서용구 / 2008 / A Study on Gender Effects on Customer’s Self-Identification,Relationship Satisfaction and Loyalty in Family Restaurants / 관광학연구 / 한국관광학회 32(5) : 143~166

[journal] 우이식 / 2012 / Bakery Cafe Physical Environment, Brand Image and Revisit the Impact of Relationship / 산업혁신연구 / 산업개발연구소 28(4) : 241~264

[journal] 유영진 / 2010 / The Effects of communication on brand value, customer satisfaction and brand loyalty in family restaurant / 관광연구저널 / 한국관광연구학회 24(2) : 111~127

[journal] 윤선미 / 2015 / Mediating Effects of Brand Image on the Relationship between Brand Value, Customer Satisfaction and Customer Loyalty in the Franchise Bakery Cafe / 관광연구저널 / 한국관광연구학회 29(8) : 165~179

[journal] 윤성욱 / 2015 / A Role of Functional and Symbolic Image of the Brand / 한국산학기술학회논문지 / 한국산학기술학회 16(3) : 1745~1752 / http://dx.doi.org/10.5762/KAIS.2015.16.3.1745

[journal] 이나래 / 2010 / The Impact of Physical Environment of Korean-Style Dessert Cafe on the Customer Satisfaction and Behavior Intention Through Emotional Reaction / 관광학연구 / 한국관광학회 34(7) : 233~256

[journal] 이상동 / 2008 / 레스토랑 마일리지 프로그램, 신뢰, 만족과 브랜드 충성도와의 관계 / 동북아관광연구 4(2) : 123~138

[journal] 이상희 / 2015 / The Mediating Effects of Customer Satisfaction on the Relationship between Marketing Mix Activities and Brand Loyalty in Chicken Restaurant / 한국콘텐츠학회 논문지 / 한국콘텐츠학회 15(7) : 520~530 / http://dx.doi.org/10.5392/JKCA.2015.15.07.520

[journal] 이성각 / 2015 / A study on the effects of Customer Satisfaction and Revisit Intention on Environmental-Friendly Management in hotels / 호텔경영학연구 / 한국호텔외식관광경영학회 24(7) : 19~34

[journal] 이승익 / 2016 / Effects of The Physical Environment of Coffee Shop on Brand Image, Customer Satisfaction and Revisit Intention / 호텔리조트연구 / 한국호텔리조트학회 15(1) : 213~230

[journal] 이정자 / 2014 / The Effects of Guests' Experience on Satisfaction and Loyalty in Kangwon Land Casino Resort Hotel : Understanding the Moderating Effects of Prior Expectation / 호텔경영학연구 / 한국호텔외식관광경영학회 23(5) : 291~313

[book] 이학식 / 2012 / 소비자행동 / 법문사

[journal] 이형래 / 2013 / mportance-Performance Analysis of Wine Specific Restaurant`s Servicescape, Customer Satisfaction and Revisit Factors. / 외식경영연구 / 한국외식경영학회 16(4) : 161~184

[journal] 임현호 / 2016 / Effects of Service Quality Characteristics of Dessert Cafes on Consuming Behaviors according to Dietary Life Style / Culinary Science & Hospitality Research / (사)한국조리학회 22(7) : 148~157 / 10.20878/cshr.2016.22.7.012012012

[journal] 장병주 / 2011 / The Effect of Brand Value of Boutique Hotel on Brand Image, Brand Attitude, and Brand Loyalty / 대한경영학회지 / 대한경영학회 24(2) : 817~835

[journal] 전경철 / 2017 / The Effect of Selection Attributes for Goods of Dessert Cafe on Product Satisfaction and Long-term Orientation / Culinary Science & Hospitality Research / (사)한국조리학회 23(5) : 140~150 / 10.20878/cshr.2017.23.5.015015015

[journal] 전영직 / 2017 / The effect of brand equity of foodservice franchise firms to customer satisfaction and customer loyalty / 호텔경영학연구 / 한국호텔외식관광경영학회 26(4) : 191~205

[journal] 전태유 / 2015 / The Effects of Self Congruity and Functional Congruity on Brand Attachment and Relationship Continuance Intention - Focused on the Moderation Effect of Perceived Reciprocity in Franchise Dessert Cafe - / 유통경영학회지 / 한국유통경영학회 18(6) : 79~92 / 10.17961/jdmr.18.6.201512.79

[journal] 정유경 / 2014 / Effect of Consumers' Perceived Marketing Mix Activities on Brand Image and Brand Loyalty: Focusing on Marketing Mix Activities of Starbucks / 관광학연구 / 한국관광학회 38(3) : 167~189

[journal] 정유선 / 2014 / Customer Awareness of and Satisfaction with Menu Labeling for Restaurants / 호텔경영학연구 / 한국호텔외식관광경영학회 23(5) : 221~237

[journal] 정윤지 / 2017 / Effects of in-flight service quality on customer satisfaction and loyalty: A comparison of full-service carriers and low-cost carriers / 관광연구저널 / 한국관광연구학회 31(1) : 215~228 / http://dx.doi.org/10.21298/IJTHR.2017.01.31.1.215

[journal] 주승우 / 2014 / The Effects of COSE(Customer-Oriented Service Employees) on Relationship Benefit, Satisfaction, and Loyalty : Focusing on Upscale Restaurant / 호텔경영학연구 / 한국호텔외식관광경영학회 23(5) : 43~65

[journal] 최연희 / 2013 / A study on effects among brand image, customer perceived value of service quality, customer satisfaction, and behavioral Intentions at family restaurants / 관광연구 / 대한관광경영학회 28(3) : 169~187

[journal] 최환석 / 2010 / The Relationship between In-flight Service Quality, Perceived Value, Satisfaction, and Behavioral Intention:A Comparison of Competing Models / 관광학연구 / 한국관광학회 34(5) : 243~264

[journal] 하용규 / 2016 / The Mediating Effects of Brand Value on the Relationship between Brand Image(Functional, Symbolic) and Behavioral Intentions(Repurchase Intentions) in Hotel Restaurants / Tourism Research / 한국관광산업학회 41(4) : 295~315

[journal] 한지수 / 2017 / Effects of Consumption Experience on Customer Satisfaction and Customer Happiness for Dessert Cafe / Culinary Science & Hospitality Research / (사)한국조리학회 23(5) : 12~24 / 10.20878/cshr.2017.23.5.002002002

[journal] Baron, R. M. / 1986 / The moderator–mediator variable distinction in social psychological research, conceptual, strategic, and statistical considerations / Journal of Personality and Social Psychology 51(6) : 1173~

[journal] Bolton, R. N. / 1991 / A multistage model of customers' assessments of service quality and value / Journal of Consumer Research 17(4) : 375~384

[journal] Bowen, J. T. / 2001 / The relationship between customer loyalty and customer satisfaction / International Journal of Contemporary Hospitality Management 13(5) : 213~217

[book] Christopher, M. / 2002 / Relationship marketing : Creating shareholder value / Routledge

[journal] Cronin Jr, J. J. / 1992 / Measuring service quality : a reexamination and extension / The Journal of Marketing 56(3) : 55~68

[journal] Dick, A. S. / 1994 / Customer loyalty, toward an integrated conceptual framework / Journal of the Academy of Marketing Science 22(2) : 99~113

[journal] Eggert, A. / 2002 / Customer perceived value, a substitute for satisfaction in business markets? / Journal of Business & Industrial Marketing 17(2/3) : 107~118

[journal] Ehrenberg, A. / 2000 / New brands : near-instant loyalty / Journal of Marketing Management 16(6) : 607~617

[journal] Fornell, C. / 1992 / A national customer satisfaction barometer, The Swedish experience / The Journal of Marketing 56(1) : 6~21

[journal] Gotlieb, J. B. / 1994 / Consumer satisfaction and perceived quality, complementary or divergent constructs / Journal of Applied Psychology 79(6) : 875~885

[journal] Johnson, M. D. / 1995 / Rational and adaptive performance expectations in a customer satisfaction framework / Journal of Consumer Research 21(4) : 695~707

[book] Lovelock, C. H. / 2007 / Achieving service recovery and obtaining customer feedback. services marketing: People, Technology, Strategy / Pearson Prentice Hall

[book] Oliver, R. L. / 2000 / Handbook of services marketing and management : 247~254

[journal] Olsen, S. O. / 2002 / Comparative evaluation and the relationship between quality, satisfaction, and repurchase loyalty / Journal of the Academy of Marketing Science 30(3) : 240~249

[book] Payne-Palacio, J. / 2016 / Foodservice management:principles and practices / Pearson Education

[journal] Ravald, A. / 1996 / The value concept and relationship marketing / European Journal of Marketing 30(2) : 19~30

[journal] Reichheld, F. F. / 2003 / The one number you need to grow / Harvard Business Review 81(12) : 46~55

[thesis] Sano, K. / 2013 / The moderating effects of the service categories, levels and experiences on the determinants of customer satisfaction / Doctor / Kobe University

[journal] Simon, C. J. / 1993 / The measurement and determinants of brand equity, A financial approach / Marketing Science 12(1) : 28~52

[journal] Sobel, M. E. / 1982 / Asymptotic confidence intervals for indirect effects in structural equation models / Sociological Methodology 13 : 290~312

[journal] Sweeney, J. C. / 2001 / Consumer perceived value, The development of a multiple item scale / Journal of Retailing 77(2) : 203~220

[journal] Westbrook, R. A. / 1981 / Developing better measures of consumer satisfaction, some preliminary results / Advances in Consumer Research 8(1) : 94~99

[journal] 長島直樹 / 2015 / 顧客満足とロイヤルティによる消費者特性の把握: コーヒー・チェーン店利用客の日印比較から / 経営論集 86 : 15~29

[journal] 佐野楓 / 2014 / サービスにおける顧客満足とロイヤルティの因果モデルへの理論的な探索 / 同志社商学 65(4) : 421~438