[journal] 강두식 / 2010 / A Study on the Effects of customer orientations, employees satisfaction and service values to Business performance in Medical Service Organizations / 전자상거래학회지 / 한국전자상거래학회 11(1) : 19~40

[journal] 강미 / 2016 / The Effects of Employment Instability and Task Exhaust of Sports Instructor on Turnover Intention: Focus on the Moderating Effects of Job Satisfaction / 한국웰니스학회 / 한국웰니스학회 11(1) : 83~96

[journal] 구동우 / 2014 / A Study on the Effect Relationship among Customer Orientation, Burnout, and Turnover Intention for Travel Agent’s Employee / 호텔관광연구 / 한국호텔관광학회 16(5) : 107~129

[journal] 김권수 / 2014 / The Effect of Interaction between Unjust Working Environment and Possibility to Be Permanent Worker on Organizational Commitment and Work Happiness of Contract Worker in Hotel / 관광학연구 / 한국관광학회 38(8) : 57~74

[journal] 김권수 / 2016 / The Effect of Interpersonal Stress with Customers and Happiness in the Workplace on the Mental Health of Hotel Front-Line Employees / 관광학연구 / 한국관광학회 40(4) : 131~147 / http://dx.doi.org/10.17086/JTS.2016.40.4.131.147

[journal] 김권수 / 2017 / The Effect of the Interpersonal Attraction of Service Employees on a Customer’s Perceived Value / 관광학연구 / 한국관광학회 41(9) : 41~55 / http://dx.doi.org/10.17086/JTS.2017.41.9.41.55

[journal] 김대원 / 2012 / The Effects on Job Insecurity to the Job Performance in Railroad Organizations: Mediated by Organizational Citizenship Behavior / 한국철도학회논문집 / 한국철도학회 15(2) : 199~204

[journal] 김성호 / 2012 / The Effects of Internal Service Quality Factors on Customer Orientation in Small and Medium Hospitals / 병원경영학회지 / 한국병원경영학회 17(2) : 1~20

[journal] 김진구 / 2017 / The longitudinal effects of theory of implicit intelligence on academic achievement: The mediating effect of grit / 교육심리연구 / 한국교육심리학회 31(1) : 145~162 / http://dx.doi.org/10.17286/KJEP.2017.31.1.07

[journal] 류영주 / 2017 / On the Mediating Effects of Grit and Prosocial Behavior in the Relationship Between Intrinsic vs. Prosocial Motivation and Life Satisfaction / 한국심리학회지: 발달 / 한국심리학회 산하 한국발달심리학회 30(4) : 93~115

[journal] 박상언 / 2004 / An Empirical Study on the Relationships among the Job Insecurity, Trust and Job Performance of Survivors after the Implementation of Organizational Downsizing / 경영학연구 / 한국경영학회 33(2) : 503~529

[journal] 박세홍 / 2009 / 고용상태 변화가정신건강에 미치는 영향 / 상황과 복지 27 : 79~120

[journal] 박수영 / 2011 / A Study on Effects of Job Insecurity in Airline Employees on Job Satisfaction, Organizational Commitment and Organizational Citizenship Behavior / 대한경영학회지 / 대한경영학회 24(5) : 2711~2727

[journal] 박준철 / 2009 / Perceived Job Insecurity of Internet Information System Employees Impact on Organizational Trust and Organizational Commitment / 인터넷전자상거래연구 / 한국인터넷전자상거래학회 9(1) : 163~175

[journal] 박혜영 / 2016 / A Study on the Effects of Emotional Intelligence on Organizational Commitment, Customer Orientation and Turnover Intention in Global e - business Environment / e-비즈니스연구 / 국제e-비즈니스학회 17(1) : 3~30 / 10.15719/geba.17.1.201602.3

[journal] 여찬구 / 2015 / The Effects of Salespersons’ Job Insecurity on Customer Orientation: The Moderating Effect of Salesperson-Company Identification / 서비스경영학회지 / 한국서비스경영학회 16(5) : 125~147 / 10.15706/jksms.2015.16.5.006

[journal] 원용재 / 2017 / The effect of Organizational change on job stress: The Mediating Role of Job Insecurity and Moderating Effects of Boundaryless Career Attitude / 한국심리학회지: 산업 및 조직 / 한국산업및조직심리학회 30(4) : 563~587

[journal] 유정선 / 2017 / The Effects of Organizational Competencies Perceived by Flight Attendants on Customer Orientation / 한국항공경영학회지 / 한국항공경영학회 15(5) : 187~212

[journal] 유종우 / 2017 / The Effects of Job Insecurity Perceived by Hotel Employees on Turnover Intention: Focusing on the Moderating Effects of Organizational Trust / 관광연구 / 대한관광경영학회 32(2) : 89~109 / http://dx.doi.org/10.21719/KJTR.32.2.5

[journal] 이감용 / 2010 / Effects of Leadership Style & Personal Characteristics on Salesforces' Customer-Orientation / 대한경영학회지 / 대한경영학회 23(6) : 3213~3230

[journal] 이수란 / 2013 / What are the strong predictors of academic achievement? -Deliberate practice and Grit / 한국심리학회지:학교 / 한국심리학회산하학교심리학회 10(3) : 349~366 / 10.16983/kjsp.2013.10.3.349

[journal] 이정림 / 2016 / An Analysis of Structural Relationship among Locus of Control, Mindset, Grit, and Academic Achievement / 청소년학연구 / 한국청소년학회 23(11) : 245~264 / http://dx.doi.org/10.21509/KJYS.2016.11.23.11.245

[journal] 이호택 / 2017 / Differential Effect of Salesperson’s Personality on Selling Orientation–Customer Orientation and Sales Performance:Focused on Pharmaceutic Distribution Channel / 유통연구 / 한국유통학회 22(4) : 125~148 / http://dx.doi.org/10.17657/jcr.2017.10.31.6

[journal] 임효진 / 2017 / An Exploratory Study on Grit’s Factor Structure and its Validity / 아시아교육연구 / 교육연구소 18(2) : 169~192

[journal] 임효진 / 2017 / The Current State of Grit Research and its Need for Reconceptualization / 교육심리연구 / 한국교육심리학회 3(4) : 663~681 / http://dx.doi.org/10.17286/KJEP.2017.31.4.04

[journal] 임효진 / 2017 / The Effects of Grit, Goal Perception, Academic Work-Family Conflict and Social Support on Academic Adjustment among Female Adult Learners in a Distance University / 교육심리연구 / 한국교육심리학회 31(1) : 59~81 / http://dx.doi.org/10.17286/KJEP.2017.31.1.03

[journal] 장정훈 / 2015 / The Relationship among Recognized by Hotel Employee' EVP, Job Satisfaction, Oraganizational Commitment, Customer Orientation:Focused on Employee of Deluxe Hotel in Jeju / 관광학연구 / 한국관광학회 39(3) : 59~73 / http://dx.doi.org/10.170861/JTS.2015.39.1.59

[journal] 전유정 / 2011 / The Effects of Employees’ Emotional Intelligence upon Job Satisfaction and Customer Orientation in the Deluxe Hotel / 관광연구저널 / 한국관광연구학회 25(3) : 109~127

[journal] 정기주 / 2008 / Effects of call center service tele-marketers’ customer orientation, self-efficacy and effort on job satisfaction and turnover intention and the moderating effect of leadership / 서비스경영학회지 / 한국서비스경영학회 9(2) : 255~287 / 10.15706/jksms.2008.9.2.011011

[journal] 정연승 / 2017 / Differential Effect of Control Mechanism Toward Salesperson on SOCO behaviors and Sales Performance in Pharmaceutical Distribution Channel / 유통연구 / 한국유통학회 22(1) : 69~91

[journal] 정옥경 / 2017 / The Effect of Customer Orientation on Relationship Quality and Customer Loyalty in the Medical Services Context / 의료경영학연구 / 경영연구원 11(3) : 1~15

[journal] 정원식 / 2013 / 공공부문 비정규직의 조직몰입 및 이직의도의 영향요인에 관한 연구: 정규직과의 비교분석 / 한국공공관리학보 / 한국공공관리학회 27(1) : 27~54 / 10.24210/kapm.2013.27.1.002

[journal] 정은경 / 2015 / The Sense of Mastery as a Moderator and Mediator of the Impact of Job Insecurity on the Health of Korean Baby Boomers / 보건사회연구 / 한국보건사회연구원 35(3) : 355~385 / 10.15709/hswr.2015.35.3.355

[journal] 주승우 / 2014 / The Effects of COSE(Customer-Oriented Service Employees) on Relationship Benefit, Satisfaction, and Loyalty : Focusing on Upscale Restaurant / 호텔경영학연구 / 한국호텔외식관광경영학회 23(5) : 43~65

[journal] 주영주 / 2016 / Influence of Grit (Perseverance of Effort and Consistency of Interest), Teacher Support, and Parent Support on Self-Regulation and Educational Satisfaction in Children in a Gifted Education Program / 특수교육 / 특수교육연구소 15(1) : 29~49 / http://dx.doi.org/10.18541/ser.2016.02.15.1.29

[journal] 차재빈 / 2017 / The Effect of Gender and Employment Status Interaction on Emotional Dissonance, Emotional Exhaustion, and Customer Orientation of Call Center Counselors: Focusing on the Moderating Effect of Self Efficacy / 대한경영학회지 / 대한경영학회 30(5) : 881~904 / https://doi.org/10.18032/kaaba.2017.30.5.881

[journal] 최현정 / 2017 / A Study on the Relationship between Y Generational Characteristics and Customer Orientation- Including Testing Mediating Role of Job Satisfaction - / Culinary Science & Hospitality Research / (사)한국조리학회 23(2) : 23~34 / 10.20878/cshr.2017.23.2.003003003

[journal] 하혜숙 / 2015 / The Group Difference of Grit and Self-control and its Relations to School Maladjustment, Academic Achievement, and Predictability of Personality / 평생학습사회 / 원격교육연구소 11(3) : 145~166

[journal] 황향희 / 2016 / Job Insecurity, Job Satisfaction, Job Commitment and Turnover Intention in External Sports Instructors for Middle School Sports Club Activities / 한국여성체육학회지 / 한국여성체육학회 30(2) : 169~184 / 10.22472/kpeaw.2016.30.2.169

[journal] Akos, P. / 2017 / Investigating grit at a non-cognitive predictor of college success / The Review of Higher Education 40(2) : 163~186

[journal] Anderson, E / 1987 / Perspectives on behavior-based versus outcome-based salesforce control systems / Journal of Marketing 51(4) : 76~88

[journal] Ashford, S J / 1989 / Contents, causes and consequences of job in-security. A theory-based measure and substantive test / Academy of Management Journal 32(1) : 803~829

[journal] Awwad, M. S. / 2011 / The impact of internal marketing on commercial banks' market orientation / International Journal of Bank Marketing 29(4) : 308~332

[journal] Bagozzi, R. P. / 2012 / Genetic and neurological foundations of customer orientation : Field and experimental evidence / Journal of the Academy of Marketing Science 40(5) : 639~658

[journal] Baron, R. / 1986 / The moderator-mediator variable distinction in social psychological research : Conceptual, strategic, and statistical considerations / Journal of Personality and Social Psychology 51(6) : 1173~1182

[journal] Blocker, C. P. / 2011 / Proactive customer orientation and its role for creating customer value in global markets / Journal of the Academy of Marketing Science 39(2) : 216~233

[journal] Brady, M. K. / 2001 / Customer orientation : Effects on customer service perceptions and outcome behaviors / Journal of Service Research 3(3) : 241~251

[journal] Brockner, J. / 1992 / Layoffs, job insecurity, and survivors’ work effort : Evidence of an inverted-U relationship / Academy of Management Journal 35(2) : 413~425

[journal] Brown, T. J. / 2002 / The customer orientation of service workers : Personality trait determinants and effects on self and supervisor performance ratings / Journal of Marketing Research 39(2) : 110~119

[journal] Challaglla, G. N. / 1996 / Dimensions and types of supervisory control : Effects on salesperson performance and satisfaction / Journal of Marketing 60(1) : 89~105

[journal] Cheng, G. H. L. / 2008 / Who suffers more from job insecurity? A meta-analytic review / Applied Psychology 57(2) : 272~303

[journal] Marcus Credé / 2017 / Much ado about grit: A meta-analytic synthesis of the grit literature / Journal of Personality and Social Psychology / American Psychological Association (APA) 113(3) : 492~511 / 10.1037/pspp0000102

[journal] Culin, K. R. / 2014 / Unpacking grit : Motivational correlates of perseverance and passion for long-term goals / The Journal of Positive Psychology 9(4) : 306~312

[journal] Cuyper, N. D. / 2008 / Employability and employees’ well-being : Mediation by job insecurity / Applied Psychology : An International Review 57(3) : 488~509

[book] De Witte, H. / 2015 / Sustainable Working Lives / Springer : 35~48

[journal] Dean, A. M. / 2007 / The impact of the customer orientation of call center employees on customers’ affective commitment and loyalty / Journal of Service Research 10(2) : 161~173

[journal] Duckworth, A. L. / 2009 / Development and validation of the Short Grit Scale(GRIT-S) / Journal of Personality Assessment 91(2) : 166~174

[journal] Duckworth, A. L. / 2011 / Deliberate practice spells success why grittier competitors triumph at the national spelling bee / Social Psychological and Personality Science 2(2) : 174~181

[journal] Duckworth, A. L. / 2007 / Grit : Perseverance and passion for long-term goals / Journal of Personality and Social Psychology 92(6) : 1087~1101

[journal] Duckworth, A. / 2014 / Self-control and grit : Related but separable determinants of success / Current Directions in Psychological Science 23(5) : 319~325

[journal] Elst, T. V. / 2011 / The role of perceived control in the relationship between job insecurity and psychosocial outcomes: Moderator or mediator? / Stress and Health: Journal of the International Society for the Investigation of Stress 27(3) : 215~227

[journal] Eskreis-Winkler, L. / 2014 / The grit effect : Predicting retention in the military, the workplace, school and marriage / Frontiers in Psychology 5 : 1~12

[journal] Gavin, B. / 2002 / Customer service in UK call centers : Organizational perspectives and employee perceptions / Journal of Retailing and Customer Service 9(3) : 309~316

[journal] Greenhalgh, L. / 1984 / Job insecurity, toward conceptional clarity / Academy of Management Review 15(1) : 47~71

[journal] Hennig-Thurau, T. / 2004 / Customer orientation of service employees : Its impact on customer satisfaction, commitment, and retention / International Journal of Service Industry Management 15(5) : 460~478

[journal] Hoffman, K. D. / 1992 / Service provider job satisfaction and customer-orientated performance / The Journal of Services Marketing 6(2) : 68~78

[journal] Hughes, D. E. / 2013 / Gaining and leveraging customerbased competitive intelligence : The pivotal role of social capital and salesperson adaptive selling skills / Journal of the Academy of Marketing Science 41(1) : 91~110

[journal] Kalil, A. / 2009 / Job insecurity and change over time in health among older men and women / The Journals of Gerontology Series B: Psychological Sciences and Social Sciences / 10.1093/geronb/gbp100

[journal] Kim, D. / 2011 / The innovativeness of born-globals and customer orientation : Learning from indian born-globals / Journal of Business Research 64(8) : 879~886

[journal] King, J. E. / 2000 / White‐collar reactions to job insecurity and the role of The psychological contract : Implications for human resource management / Human Resource Management 39(1) : 79~92

[journal] Kinnunen, U. / 2000 / Organizational antecedents and outcomes of job insecurity : A longitudinal study in three organizations in Finland / Journal of Organizational Behavior 21(4) : 443~459

[journal] Kohli, A. K. / 1994 / The influence of coworker feedback on salespeople / Journal of Marketing 58(4) : 82~94

[journal] Lee, J. / 2013 / Higher-order structure of noncognitive constructs and prediction of PISA 2003 mathematics achievement / Learning and Individual Differences 26 : 119~130

[journal] Mahmood, M. H. / 2002 / Customer orientation : Construction and validation of the CUSTOR scale / Marketing Intelligence &Planning 20(7) : 428~441

[journal] Menguc, B. / 2016 / When does(mis)fit in customer orientation matter for frontline employees’ job satisfaction and performance? / Journal of Marketing 80(1) : 65~83

[journal] Mohammad, R. D. / 2013 / A sudy of the effects of internal marketing on customer-oriented social and prosocial behaviors / International Journal of Academic Research in Business and Social Sciences 2(11) : 253~269

[journal] Narver, J. C. / 1990 / The effect of market orientation on business profitability / Journal of Marketing 54 : 20~35

[journal] Oettingen, G. / 2012 / Future thought and behaviour change / European Review of Social Psychology 23(1) : 1~63

[journal] Periatt, J. A. / 2007 / Using personality traits to select customer-oriented logistic personnel / Transportation Journal 46(1) : 22~37

[journal] Probst, T. M / 2007 / Productivity, counter productivity and Creativity : The ups and downs of job insecurity / Journal of Occupational Health Psychology 80(3) : 479~497

[journal] Probst, T. M. / 2001 / The effects of job insecurity on employee safety outcomes : Cross-sectional and longitudinal explorations / Journal of Occupational Health Psychology 6(2) : 139~159

[journal] Rindfieisch, A. / 2003 / Inter firm cooperation and customer orientation / Journal of Marketing Research 40(4) : 421~436

[journal] Robertson-Kraft, C. / 2014 / True grit : Trait-level perseverance and passion for long-term goals predicts effectiveness and retention among novice teachers / Teachers College Record 116(3) : 1~24

[confproc] Rojas, J. P. / 2012 / Psychometrics of the Grit scale / Poster presented at the 2012 Spring Research Conference at University of Kentucky

[journal] Saxe, R. / 1982 / The SOCO scale : A measure of the customer orientation of salespeople / Journal of Marketing Research 19(3) : 343~351

[journal] Silla, I. / 2010 / Job insecurity and employees’attitudes : The moderating role of fairness / International Journal of Manpower 31(4) : 449~465

[journal] Sora, B. / 2010 / The consequences of job insecurity for employees : The moderator role of job dependence / International Labour Review 149(1) : 59~72

[journal] Sørensen, H. E. / 2011 / Resource specialization, customer orientation, and firm performance : An empirical investigation of valuable resources / Journal of Strategic Marketing 19(4) : 395~412

[journal] Staufenbiel, T. / 2010 / A model for the effects of job insecurity on performance, turnover intention, and absenteeism / Journal of Occupational and Organizational Psychology 83(1) : 101~117

[journal] Strayhorn, T. L. / 2013 / What role of does grit play in the academic success of Black male collegians at predominantly White institutions? / Journal of African American Studies 18(1) : 1~10

[journal] Yuhei Suzuki / 2015 / Grit and Work Engagement: A Cross-Sectional Study / PLOS ONE / Public Library of Science (PLoS) 10(9) : e0137501~ / 10.1371/journal.pone.0137501.

[journal] Tangney, J. P. / 2004 / High self‐control predicts good adjustment, less pathology, better grades, and interpersonal success / Journal of personality 72(2) : 271~324

[journal] Taylor, S. E. / 1998 / Harnessing the imagination : Mental simulation, selfregulation, and coping / American Psychologist 53(4) : 429~439

[journal] P. Virtanen / 2011 / Exposure to temporary employment and job insecurity: a longitudinal study of the health effects / Occupational and Environmental Medicine / BMJ 68(8) : 570~574 / 10.1136/oem.2010.054890.