[thesis] 강원경 / 2007 / 감정 노동에서 표현 규칙의 공정성에 대한 지각과 문제 중심 스트레스 대처의 조절효과에 관한 연구 / 석사 / 이화여자대학교 대학원

[journal] 강한철 / 2014 / A Study on Relationship among Emotional Labor, Burnout, Self Efficacy and Turnover Intention in a Contact Center Agent: Focused on Moderating Effect of Super Leadership / 기업경영연구 / 한국기업경영학회 21(6) : 61~80

[journal] 고범석 / 2017 / A Study on Job Stress and Turnover Intention Stemming from Emotional Labor / 동북아관광연구 / 동북아관광학회 13(3) : 65~82

[journal] 구효진 / 2011 / A Study on the Burnout Differences by Job Characteristics: Focusing on Casino Dealers and F/B Employees / 관광레저연구 / (사)한국관광레저학회 23(6) : 569~586

[journal] 김영조 / 2008 / Two Types of Emotional Labor and Their Impacts on Job Burnout of Service Workers / 조직과 인사관리연구 / 한국인사관리학회 32(3) : 95~128

[journal] 김영훈 / 2010 / The Effects of Foodservice Employee's Job Stressors on Job Satisfaction and Turnover Intention - Focused on Social Support and Coping Strategies - / Culinary Science & Hospitality Research / (사)한국조리학회 16(4) : 206~219 / 10.20878/cshr.2010.16.4.016016016

[thesis] 김유미 / 2013 / 리조트 종사원의 감정노동이 직무탈진 및 직무열의에 미치는 영향 / 석사 / 호남대학교 대학원

[journal] 김정은 / 2016 / A Study on the Emotional Labor of Hotel Employees in Korea: Focusing on Busan Deluxe Hotels / 관광학연구 / 한국관광학회 40(9) : 69~83 / http://dx.doi.org/10.17086/JTS.2016.40.9.69.83

[thesis] 김현주 / 2013 / 서비스 종업원의 스트레스가 직무소진, 서비스 내면행동 및 고객지향성에 미치는 영향 : 학원서비스업을 중심으로 / 석사 / 전남대학교 대학원

[journal] 김현철 / 2011 / The structural relationship of emotional labor, job stress, organizational commitment, and turnover intention in service encounter / 관광학연구 / 한국관광학회 35(4) : 229~315

[journal] 김형섭 / 2005 / A Study on the Relationship of Job Stress,Job Satisfaction, Organizational commitment and Turnover Intention of Hotel Employees / 관광연구 / 대한관광경영학회 19(3) : 12~224

[thesis] 문용주 / 2012 / 호텔종사원의 직무스트레스가 직무소진에 미치는 영향 : 사회적 지원의 조절효과 / 석사 / 호남대학교 대학원

[journal] 박호현 / 2013 / A Study on the Effects of Hotel Employee’s Emotional Labor on the Job Stress and the Service Delivery Level - Focused on the deluxe hotels in Daejeon - / 관광경영연구 / 관광경영학회 17(2) : 99~119

[thesis] 백은정 / 2015 / 감정노동전략이 이직의도에 미치는영향과 조직 동일시의 조절효과 : 판매서비스직 종사자를 대상으로 / 석사 / 중앙대학교

[journal] 손일락 / 2015 / The Effects of Emotional Labor of Contingent Workers on Job Burnout, Job Satisfaction and Turnover Intention in Foodservice Industry in Cheong ju Area / 호텔경영학연구 / 한국호텔외식관광경영학회 24(6) : 181~195

[journal] 송영민 / 2017 / A Study on the Self-Defense Mechanism of an Emotional Worker in the Service Industry: The Case of a Hotel Club Concierge Employer / 관광학연구 / 한국관광학회 41(9) : 57~74 / http://dx.doi.org/10.17086/JTS.2017.41.9.57.74

[journal] 신강현 / 2003 / The Maslach Burnout Inventory-General Survey (MBI-GS): An Application In South Korea / 한국심리학회지: 산업 및 조직 / 한국산업및조직심리학회 16(3) : 1~17

[journal] 신동주 / 2014 / Effect of Emotional Labor of Casino Employees on Job Burnout and Organizational Effectiveness : Focusing on Employees of Kangwon Land Casino / 관광연구저널 / 한국관광연구학회 28(8) : 47~58

[journal] 심윤정 / 2017 / The Effects of Hotel Employees' Emotional Labor on Job Stress : With Emphasis on Moderating Effects According to DISC Behavior Styles / 동북아관광연구 / 동북아관광학회 13(1) : 201~222

[journal] 양양 / 2017 / The Effect of Emotional Labor on Burnout and Turnover intention of Employee in Chinese Franchise Companies: Focusing on Moderation Effect of Self-Efficacy / 무역학회지 / 한국무역학회 42(5) : 71~91

[journal] 육풍림 / 2012 / An Effect of Perceived Organizational Justice and Role Stress on Job Satisfaction, Organizational Commitment and Turnover Intention of Casino Employees / 관광레저연구 / (사)한국관광레저학회 24(2) : 233~252

[journal] 윤선미 / 2016 / Mediating Effects of Individual Creativity on the Relationship between the Psychological Capital and Organizational Commitment of Travel Agency's Employees / 관광연구 / 대한관광경영학회 31(3) : 91~113

[journal] 윤선영 / 2010 / A Study on the Emotional Labor, Burnout and Turnover Intention of Airline Call Center Wokers / 한국항행학회논문지 / 한국항행학회 14(1) : 1~10

[journal] 이경은 / 2010 / The Effects of Job Insecurity on Job Stress and Service Performance in the Food Service Industry: A Multi-Level Analysis on the Moderating Effects of Organizational Support Climates / 관광학연구 / 한국관광학회 34(7) : 111~132

[journal] 이경훈 / 2013 / A Study on the Relationship Between Emotional Labor and Job Satisfaction In Casino Employee’s - Focused on Non-Regualar Workers in Kangwon Land- / 호텔리조트연구 / 한국호텔리조트학회 12(2) : 469~496

[journal] 이상훈 / 2014 / A study for the effect relationship among role stressors, burnout, turnover intention of the Convention employee / MICE관광연구 / 한국마이스관광학회 14(2) : 135~156

[journal] 이수희 / 2012 / The Effects of Hotel Employees' Work Value on Job Satisfaction and Turnover Intention: Focused on 5 Star Hotels in Seoul / 관광레저연구 / (사)한국관광레저학회 24(3) : 381~399

[journal] 이승일 / 2017 / The Structure Analysis of Resort Employees' Emotional Labor In Island Area, Job Stress, Customer Orientation and Job Commitment / 한국도서연구 / 한국도서(섬)학회 29(3) : 85~102

[journal] 이종호 / 2014 / A Study of the Effect of Emotional Labor Depending on Job Autonomy of Hotel Employees on Job Satisfaction and Customer Orientation / 관광연구저널 / 한국관광연구학회 28(9) : 111~122

[journal] 이정운 / 2015 / The Effect of Perceived Role Stress of Employees on Job Burnout, Teamwork and Job Performance in Franchisor of the food service industry / 한국외식산업학회지 / 한국외식산업학회 11(4) : 127~140 / 10.22509/kfsa.2015.11.4.010

[journal] 이정탁 / 2011 / The Structural Relationship of Emotional Labor, Job Stress, Job Burnout, and Turnover Intention: A Case of Customer Contact Employees in Family Restaurant / 관광레저연구 / (사)한국관광레저학회 23(3) : 299~317

[journal] 이준재 / 2017 / A Study on the Relationship between Emotional Labor and Psychological Burnout of Hotel Restaurant Employees / 관광레저연구 / (사)한국관광레저학회 29(7) : 181~195

[journal] 이진호 / 2016 / A Study on Relationship among Emotional Labor, Job Satisfaction and Turnover Intention of Cruise Employees / 관광연구 / 대한관광경영학회 31(4) : 211~230 / 10.21719/KJTR.31.4.11

[journal] 이진호 / 2014 / A Study on the Relationship among Core Self-Evaluations, Role Stress, and Turnover Intention: Focusing on Travel Agencies' Employees / 관광레저연구 / (사)한국관광레저학회 26(7) : 275~295

[journal] 이혜미 / 2015 / A Study on the Effect of Positive Expression Request on Hotel Employees’ Emotional Labor, Emotional Dissonance and Turnover Intention : Focusing on Five Star Hotels of Seoul Region / 관광연구저널 / 한국관광연구학회 29(2) : 35~46

[journal] 이현정 / 2016 / The Impacts of Flight Crews’ Emotional Labor on the Job Burnout and Service Quality - Moderating Effect of Self - efficacy - / 한국항공경영학회지 / 한국항공경영학회 14(5) : 121~153

[journal] 이현주 / 2012 / Job Stress among Call Center Workers in Travel Agencies: Mediating the Impact of Work-family Conflict and Job Burnout on Turnover Intention / 관광연구 / 대한관광경영학회 27(1) : 231~250

[journal] 임재문 / 2009 / A Study of Hotel Employees' Work Environment with Consideration of Relieving Role Stress, Improving Job Attitude / 호텔경영학연구 / 한국호텔외식관광경영학회 18(3) : 45~61

[journal] 임현철 / 2016 / A Study on The Effects of Employee's Emotion Labor in The Food Service Franchise on Trust and Customer Orientation / 관광연구 / 대한관광경영학회 31(6) : 133~150 / http://dx.doi.org/10.21719/KJTR.31.6.7

[journal] 장해순 / 2010 / Impacts of Newspaper Contents Producers' Role Stress and Burnout on Their Job Satisfaction / 한국콘텐츠학회 논문지 / 한국콘텐츠학회 10(10) : 209~218

[journal] 전순영 / 2013 / Effects of Emotional Labor on Burnout: Focused on Mediated Effect of Job Stress / 기업경영연구 / 한국기업경영학회 20(6) : 173~190

[journal] 전영철 / 2016 / The Effects of Emotional Labor of Contingent Workers on Job Burnout, Job Satisfaction and Turnover Intention in Foodservice Industry / 한국콘텐츠학회 논문지 / 한국콘텐츠학회 16(10) : 226~234 / http://dx.doi.org/10.5392/JKCA.2016.16.10.226

[thesis] 전혜정 / 2014 / 간호사의 직무스트레스와 직무소진의 관계 : 유머감각과 유머대처 조절효과 검증을 중심으로 / 석사 / 명지대학교 사회교육대학원

[journal] 정은성 / 2015 / The Relationship between Emotional Labor, Job Stress, Burnout, and Turnover Intention of Food and Beverage Employees in Luxury Hotel / 호텔경영학연구 / 한국호텔외식관광경영학회 24(7) : 113~132

[journal] 조미나 / 2016 / The Effect of Service Employee Emotional Labor on Job Burnout and Turnover Intention: Focusing on Employees in Coffee Shop Franchises / 관광학연구 / 한국관광학회 40(9) : 119~135 / http://dx.doi.org/10.17086/JTS.2016.40.9.119.135

[journal] 조시영 / 2017 / The effect of role stress on franchise foodservice employees' job satisfaction and turnover intention: Focusing on the moderating effect of self-efficacy / 관광연구저널 / 한국관광연구학회 31(11) : 211~224 / http://dx.doi.org/10.21298/IJTHR.2017.11.31.11.211

[journal] 조시영 / 2017 / The Effect of Job Stress on Self-Efficacy and Job Satisfaction :Focused on the Moderating Effect of Gender / 관광레저연구 / (사)한국관광레저학회 29(9) : 403~423

[journal] 조시영 / 2016 / The Effects Barista’s Emotional Labor on the Job Stress and Turnover Intention : The Moderating Effect of Extraversion / 동북아관광연구 / 동북아관광학회 12(2) : 233~254

[thesis] 조희정 / 2008 / 항공사종사자의 직무스트레스가 감정고갈에 미치는 영향 연구 / 박사 / 경기대학교 대학원

[thesis] 최정순 / 2004 / 호텔기업의 내부마케팅이 종사원의 감정노동과 서비스 제공수준에 미치는 영향 / 박사 / 동아대학교 대학원

[journal] 한수연 / 2016 / A study on the influence between emotional labor, customer orientation, and emotional intelligence of flight attendants / 관광연구저널 / 한국관광연구학회 30(6) : 167~181 / http://dx.doi.org/10.21298/IJTHR.2016.06.30.6.167

[thesis] 허지혜 / 2011 / 감정노동에서 직무소진의 효과에 대한 연구 : 자기효능감과 지각된 팀 지원의 조절효과를 중심으로 / 석사 / 한양대학교 대학원

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