[book] 가마타 히로시 / 2012 / 내가 하는 일 가슴 설레는일 / 엘도라도

[journal] 김성국 / 2002 / 직무분석에 대한 새로운 접근법 연구 / 기업경영연구 16 : 223~244

[thesis] 김그네 / 2013 / 직무특성과 자율적 직무재조정이 조직성과에 미치는 영향 / 석사 / 숙명여자대학교 여성인적자원개발대학원

[book] 김대업 / 2008 / 논문작성절차에 따른 구조방정식모형분석 / 학현사

[journal] 김동수 / 2011 / The Effect of Job Satisfaction on Customer Orientation of Hotel employees: A Focus on the Moderating effect of Social Competence / 관광학연구 / 한국관광학회 35(2) : 315~336

[journal] 김성용 / 2017 / The investigation of the relationship between job crafting behavior and work engagement: Focused on individual job design and self-determination theory perspective / 생산성논집 / 한국생산성학회 31(4) : 271~307

[journal] 김응준 / 2013 / Significance Test of Mediation Effect by Bootstrapping Method / 한국체육측정평가학회지 / 한국체육측정평가학회 15(3) : 15~25 / 10.21797/ksme.2013.15.3.002

[journal] 박지성 / 2017 / Proactive Personality and Knowledge Sharing: The Contrasting Effects of Leader-Member Exchange Social Comparison (LMXSC) / 지식경영연구 / 한국지식경영학회 18(4) : 119~136 / 10.15813/kmr.2017.18.4.005

[book] 배병렬 / 2005 / LISREL 구조방정식 모델 : 이해와활용 / 청람

[report] 임명기 / 2013 / Job Crafting, 일이 즐거워지는 변화 / 삼성경제연구소

[book] 임명기 / 2014 / 일이 즐거워지는 기술, 잡 크래프팅하라 / 김영사

[journal] 임명기 / 2014 / Validation of the Korean Version ofJob Crafting Questionnaire (JCQ-K) / 기업경영연구 / 한국기업경영학회 21(4) : 181~206

[book] 우종필 / 2012 / 구조방정식모델 개념과 이해 / 한나래

[journal] 이유재 / 2004 / The Effects of the Exchange Relationships between Service Organizations and Customers on Customer Citizenship Behavior: The Moderating Role of Customer Experience / 경영학연구 / 한국경영학회 33(6) : 1809~1845

[journal] 이철기 / 2015 / A study on job burnout and work engagement of job counsellor: based on the job demands-resources model / 기업경영연구 / 한국기업경영학회 22(5) : 169~186

[book] 이학식 / 2007 / 구조방정식 모형 분석과AMOS 6. 0 / 법문사

[journal] 채신석 / 2007 / The Influence of Psychological Empowerment on Job Satisfaction and Customer Orientation: Focused on the F&B Dept’ of the Super Deluxe Hotels in Seoul / 관광학연구 / 한국관광학회 31(5) : 181~202

[journal] 채신석 / 2012 / The Effect of Emotional Labor on Emotional Dissonance and Behavioral Intentions in Hotel Employees / 관광학연구 / 한국관광학회 36(7) : 237~258

[journal] 채신석 / 2017 / The Influence of Positive Psychological Capital on Work Engagement and Organizational Effectiveness in Hotel Employees - Food and Beverage Department Employees in First Class Hotel in Seoul - / 호텔리조트연구 / 한국호텔리조트학회 16(1) : 29~52

[journal] 허명숙 / 2013 / An Empirical Study on the Relationship between Role Stress and Personal Creativity: The Mediating Roles of Creative Self-Efficacy and Personal Initiative / 정보시스템연구 / 한국정보시스템학회 22(2) : 51~83

[journal] Alarcon, G. / 2009 / Relationship between personality variables and burnout : A metaanalysis / Work and Stress 23 : 244~263

[journal] Appelbaum, S. H. / 2002 / Career management in information technology : A case study / Career Development International 7(3) : 142~158

[journal] Bagozzi, R. / 1988 / On the evaluation of structural equation models / Journal of the Academy of Marketing Science 16(1) : 74~94

[journal] Bagozzi, R. P. / 1994 / A general approach to representing multifaced personality constructs : Application to state self-esteem / Structural Equation Modeling 1 : 35~67

[journal] Bakker, A. B. / 2014 / Chronic job burnout and daily functioning : A theoretical analysis / Burnout Research 1(3) : 112~119

[journal] Bakker, A. B. / 2004 / Using the job demand resources model to predict burnout and performance / Human Resource Management 43 : 83~104

[journal] Bakker, A. B. / 2012 / Proactive personality and job performance : The role of job crafting and work engagement / Human Relations 65 : 1359~1378

[journal] Bateman, T. S. / 1993 / The proactive component of organizational behavior : A measure and correlates / Journal of Organizational Behavior 14(2) : 103~118

[journal] Berg, J. M. / 2010 / When callings are calling : Crafting work and leisure in pursuit of unanswered occupational callings / Organization Science 21 : 973~994

[book] Berg, J. M. / 2007 / Center for positive organizational scholarship / University of Michigan Theory-to-Practice Briefing : 1~8

[journal] Britt, T. W. / 2005 / Self-engagement, stressors, and health : A longitudinal study / Personality and Social Psychology Bulletin 31(11) : 1475~1486

[journal] Bufquin, D. / 2017 / The influence of restaurant co-workers’ perceived warmth and competence on employees’ turnover intentions : The mediating role of job attitudes / International Journal of Hospitality Management 60 : 13~22

[journal] Cheng, J. C. / 2018 / Hotel employee job crafting, burnout, and satisfaction:The moderating role of perceived organizational support / International Journal of Hospitality Management 72 : 78~85

[journal] Chen, C. Y. / 2014 / Job crafting and job engagement : The mediating role of person-job fit / International Journal of Hospitality Management 37(2) : 21~28

[journal] Christian, M. S. / 2011 / Work engagement : A quantitative review and test of its relations with task and contextual performance / Personnel Psychology 64 : 89~136

[journal] Coelho, F. / 2010 / Job characteristics and the creativity of frontline service employees / Journal of Service Research 13(4) : 426~438

[journal] Crant, J. M. / 2000 / Proactive behavior in organizations / Journal of Management 26(3) : 435~462

[journal] Dienhart, J. R. / 1993 / Job satisfaction, job involvement, job security, and customer focus of quickservice restaurant employees / Journal of Hospitality and Tourism Research 16(2) : 29~43

[journal] Diefendorff, J. M. / 2003 / Antecedents and consequences of emotional display rule perceptions / Journal of Applied Psychology 88(2) : 284~294

[book] DuBrin, A. J. / 2013 / Proactive personality and behaviour for individual and organizational productivity / Edward Elgar Publishing Ltd

[journal] Fornell, C. / 1981 / Evaluating structural equation models with unobservable variables and measurement error / Journal of Marketing Research 18(1) : 39~50

[journal] Frese, M. / 2007 / Making things happen : Reciprocal relationships between work characteristics and personal initiative in a four-wave longitudinal structural equation model / Journal of Applied Psychology 92(4) : 1084~1102

[journal] Grant, A. M. / 2008 / The dynamics of proactivity at work / Research in Organizational Behavior 28 : 3~34

[journal] Greguras G. J. / 2010 / Why does proactive personality predict employee life satisfaction and work behaviors? A field investigation of the mediating role of the self-concordance model / Personnel Psychology 63 : 539~560

[journal] Kahn, W. A. / 1990 / Psychological conditions of personal engagement and disengagement at work / Academy of Management Journal 33(4) : 692~724

[journal] Kanten, S. / 2012 / An empirical research on relationship quality of work life and work engagement / Procedia-Social and Behavioral Sciences 62 : 360~366

[journal] Karatepe, O. S. / 2009 / The effects of job and personal resources on hotel employees' work engagement / International Journal of Hospitality Management 28(4) : 504~512

[journal] Karatepe, O. M. / 2006 / The effects of selected individual characteristics on frontline employee performance and job satisfaction / Tourism Management 27(4) : 547~560

[journal] Lee, R. T. / 1996 / A meta-analytic examination of the correlates of the three dimensions of job burnout / Journal of Applied Psychology 81(2) : 123~133

[journal] Leana, C. / 2009 / Work process and quality of care in early childhood education : The role of job crafting / Academy of Management Journal 52 : 1189~1192

[journal] Leiter, M. P. / 1988 / The impact of interpersonal environment on burnout and organizational commitment / Journal of Organizational Behavior 9 : 297~308

[journal] Li, N. / 2010 / The role of proactive personality in job satisfaction and organizational citizenship behavior : A relational perspective / Journal of Applied Psychology 95(2) : 395~404

[journal] Llorens, S. / 2006 / Testing the robustness of the job demands–resources model / International Journal of Stress Management 13(3) : 378~391

[journal] Locke, E. A. / 1969 / What is job satisfaction? / Organizational Behavior and Human Performance 4(1) : 309~336

[journal] Lu, A. C. C. / 2013 / Impact of job burnout on satisfaction and turnover intentions : Do generational differences matter? / Journal of Hospitality & Tourism Research 40(2) : 210~235

[journal] Lyons, P. / 2005 / Enhancing human resources competitiveness using skill charting methods / Advances in Competitiveness Research 13(1) : 87~94

[journal] Major, D. A. / 2006 / Linking proactive personality and the big five to motivation to learn and development activity / Journal of Applied Psychology 91(4) : 927~935

[journal] Maslach, C / 2004 / Different perspectives on job burnout / American Psychological Association 49(2) : 168~170

[book] Maslach, C. / 1996 / The maslach burnout inventory:Manual consulting psychologists press / MBI

[book] Maslach, C. / 1997 / The truth about burnout / Jossey, Bass

[journal] Maslach, C. / 2001 / Job burnout / Annual Review of Psychology 52 : 397~422

[journal] Morrison, E. W,. / 1999 / Taking charge at work : Extra role efforts to initiate workplace change / Academy of Management Journal 42 : 403~419

[journal] Nahapiet, J. / 1998 / Social capital, intellectual capital, and the organizational advantage / Academy of Management Review 23 : 242~266

[book] Parker, S. K. / 2008 / work motivation: Past, present and future / Routledge : 233~284

[journal] Petrou, P. / 2012 / Crafting a job on a daily basis : Contextual correlates and the link to work engagement / Journal of Organizational Behaviour 33 : 1120~1141

[journal] Podsakoff, P. M. / 2000 / Organizational citizenship behaviors : A critical review of the theoretical and empirical literature and suggestions for future research / Journal of Management 26 : 513~563

[journal] Richman, A. / 2006 / Everyone wants an engaged workforce : How can you create it? / Workspan 49(1) : 36~39

[journal] Ryan. R. M. / 2000 / Affective states in job characteristics theory / Journal of Organizational Behavior 21 : 131~146

[journal] Salanova, M. / 2005 / Linking organizational resources and work engagement to employee performance and customer loyalty : The mediation of service climate / Journal of Applied Psychology 90(6) : 1217~1227

[journal] Sakuraya, A. / 2017 / Job crafting, work engagement, and psychological distress among Japanese employees : A crosssectional study / Biopsychosocial Medicine 11(6) : 1~7

[journal] Saks, A. M. / 2006 / Antecedents and consequences of employee engagement / Journal of Managerial Psychology 21(7) : 600~619

[journal] Schaufeli, W. B. / 2002 / The meas urement of engagement and burnout : A two sample confirmatory factor analytic approach / Journal of Happiness Studies 3(1) : 71~92

[journal] Schaufeli, W. B. / 2004 / Job demands, job resources, and their relationship with burnout and engagement : A multi-sample study / Journal of Organizational Behavior 25(3) : 293~315

[book] Schaufeli, W. / 1998 / The burnout companion to study and practice: A critical analysis / CRC Press

[journal] Schaufeli, W. B. / 2009 / Burnout : 35 years of research and practice / Career Development International 14 : 204~220

[journal] Seibert, S. E. / 1999 / Proactive personality and career success / Journal of Applied Psychology 84 : 217~416

[journal] Seibert, S. E. / 2001 / What do proactive people do? A longitudinal model linking proactive personality and career success / Personnel Psychology 54 : 845~874

[journal] Slemp, G. R. / 2013 / The job crafting questionnaire : A new scale to measure the extent to which employees engage in job crafting / International Journal of Wellbeing 3(2) : 126~146

[book] Spector, P. E. / 1997 / Job satisfaction: Application, assessment, causes and consequences / Sage

[journal] Spinelli, M. A. / 2000 / Investigating the relationship between employees satisfaction and guest satisfaction / Cornell Hotel & Restaurant Administration Quarterly 41(6) : 29~33

[journal] Tausky, C. / 1995 / The meanings of work / Research in the Sociology of Work 5 : 15~27

[journal] Thompson, J. A. / 2005 / Proactive personality and job performance : A social capital perspective / Journal of Applied Psychology 90 : 1011~1017

[journal] Tims, M. / 2012 / Development and validation of the job crafting scale / Journal of Vocational Behaviour 80 : 173~186

[journal] Torres, E. N. / 2014 / Deconstructing service quality and customer satisfaction : Challenges and directions for future research / Journal of Hospitality Marketing & Management 23(6) : 652~677

[journal] Tsai, W. / 1998 / Social capital and value creation : The role of intra firm networks / Academy of Management Journal 41 : 464~478

[journal] Van Hooff, M. L. / 2014 / Boredom at work : Proximal and distal consequences of affective work-related boredom / Journal Occupational Health Psychology 19 : 348~359

[journal] Van Dam, K. / 2013 / The importance of LMX and situational goal orientation as predictors of job crafting / Gedrag & Organisatie 26 : 66~84

[book] Weiss, D. J. / 1967 / Minnesota studies on vocational rehabilitation / University of Minnesota Industrial Relations Center

[journal] Wrzensniewski, A. / 2001 / Crafting a job : Revisioning employees as active crafters of their work / The Academic of Management Review 26(2) : 179~201

[journal] Zopiatis, A. / 2014 / Job involvement, commitment, satisfaction and turnover : Evidence from hotel employees in Cyprus / Tourism Management 41 : 129~140