Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
The Effect of Customer Orientation on Servant Leadership in Hotel Restaurants: Focused on the Mediating Effect of Psychological Ownership
ABSTRACT
열림/닫힘 버튼KEYWORDS
열림/닫힘 버튼216 Viewed
1 Downloaded
KCI Citation Counts (8)
열림/닫힘 버튼[journal]
고선희
/ 2014
/
The Effect of Cabin Leadership Styles on LMX and Customer Orientation in Airlines
/ Tourism Research
/ 한국관광산업학회
39(4)
: 205~221
[thesis] 구자원 / 2015 / 학교장의 서번트 리더십과 조직 내 의사소통이 초등교사의 조직몰입에 미치는 영향 / 박사 / 한양대학교
[journal]
김권수
/ 2018
/
The Impact of Job Insecurity on Customer Orientation of Hotel Employees: The Moderating Effect of Grit
/ 관광학연구
/ 한국관광학회
42(4)
: 49~67
/ http://dx.doi.org/10.17086/JTS.2018.42.4.49.67
[journal]
김규수
/ 2017
/
The effects of empowering leadership on psychological ownership and job engagement of hotel cooks: Focus on a deluxe hotel
/ 관광연구저널
/ 한국관광연구학회
31(6)
: 169~180
/ http://dx.doi.org/10.21298/IJTHR.2017.06.31.6.169
[journal]
김민주
/ 2008
/
Critical Review on the Servant Leadership Studies
/ 관광학연구
/ 한국관광학회
32(6)
: 181~199
[journal]
김영환
/ 2017
/
A Study on the Effects of Ledership Style of Media Enterprise on Work Behavior and Service Oriention
/ 한국엔터테인먼트산업학회논문지
/ 한국엔터테인먼트산업학회
11(2)
: 79~87
/ http://dx.doi.org/10.21184/jkeia.2017.02.11.2.79
[journal]
나용근
/ 2015
/
The effect of Travel Agent Employees' Emotional Intelligence on Service Recovery Efforts in Service Failure Situation - Focused on Mediating Effect of Customer Orientation -
/ 관광연구
/ 대한관광경영학회
30(2)
: 249~273
[journal]
노수정
/ 2017
/
The effects of food service employees’ positive psychological capital on psychological ownership and customer orientation: Focusing on Korean buffet restaurant employees
/ 관광연구저널
/ 한국관광연구학회
31(5)
: 183~195
/ http://dx.doi.org/10.21298/IJTHR.2017.05.31.5.183
[journal]
노수정
/ 2015
/
The Effect of the Servant Leadership Perceived by Hotel Cuisine Employees on Customer Orientation : Focused on the Mediating Role of Organizational Commitment
/ 관광연구
/ 대한관광경영학회
30(7)
: 41~64
[journal]
박민희
/ 2017
/
The Relationship of Servant Leadership, Psychology Capital and Life Satisfaction in Flight Attendants
/ 관광연구
/ 대한관광경영학회
32(3)
: 17~36
[journal]
박찬봉
/ 2017
/
The effects of Korean buffet restaurant employees’ positive psychological capital on psychological ownership and job engagement
/ 관광연구저널
/ 한국관광연구학회
31(3)
: 167~178
/ http://dx.doi.org/10.21298/IJTHR.2017.03.31.3.167
[journal]
변재우
/ 2017
/
A Study on the Effects of Authentic Leadership on Job Stress, Job Satisfaction, and the Commitment to Change among Employees in Super-Deluxe Hotels
/ 관광학연구
/ 한국관광학회
41(5)
: 183~203
/ http://dx.doi.org/10.17086/JTS.2017.41.5.183.203
[journal]
변재우
/ 2017
/
The effects of entrepreneurship on organizational culture, organizational citizenship behavior and customer orientation in the hotel industry
/ 호텔경영학연구
/ 한국호텔외식관광경영학회
26(7)
: 315~334
[journal]
서경도
/ 2014
/
The Influence of Empowerment, LMX, Psychological Ownership & Psychological Capital, Customer Orientation on Hotel Employees Behavior
/ 관광레저연구
/ (사)한국관광레저학회
26(9)
: 5~24
[web] 시선뉴스 / 2017 / 세종대왕과 유재석의 공통점? 섬기는 리더 / http://www.sisunnews.co.kr/news/articleView.html?idxno=65666
[journal]
여정희
/ 2017
/
The Structural Relationship of Characteristics of Service Employees’ Job Performance, the Awareness about Importance of Service and Market, and Consumer Orientation
/ 소비자정책교육연구
/ 한국소비자정책교육학회
13(1)
: 1~25
/ http://dx.doi.org/10.15790/cope.2017.13.1.00
[journal]
유정화
/ 2018
/
A Study in Structural Relations of Organizational Justice, Psychological Ownership, Knowledge Sharing and Organizational Commitment among Flight Attendants: The Moderating Effect of the Service Period
/ 관광학연구
/ 한국관광학회
42(1)
: 133~152
/ http://dx.doi.org/10.17086/JTS.2018.42.1.133.152
[journal]
윤용보
/ 2015
/
The Influence of Corporate Entrepreneurship on New Service Development and Affective Performance -The Mediating Effect of Customer Orientation-
/ 관광연구저널
/ 한국관광연구학회
29(7)
: 149~164
[journal]
이은용
/ 2007
/
An canonical analysis of the relationship between perceived servant leadership, factors related to training and self-esteem and customer orientation
/ 관광연구저널
/ 한국관광연구학회
21(1)
: 83~99
[journal]
인성호
/ 2017
/
The Effects of Supervisor’s Empowering Leadership on Psychological Ownership and Organizational Citizenship Behavior
/ 관광연구
/ 대한관광경영학회
32(3)
: 121~137
[journal]
임지은
/ 2017
/
The Effects of Growth Needs and Job-esteem on Customer Orientation: The mediating Role of Psychological Ownership
/ 한국콘텐츠학회 논문지
/ 한국콘텐츠학회
17(5)
: 192~199
/ https://doi.org/10.5392/JKCA.2017.17.05.192
[journal]
장정훈
/ 2015
/
The Relationship among Recognized by Hotel Employee' EVP, Job Satisfaction, Oraganizational Commitment, Customer Orientation:Focused on Employee of Deluxe Hotel in Jeju
/ 관광학연구
/ 한국관광학회
39(3)
: 59~73
/ http://dx.doi.org/10.170861/JTS.2015.39.1.59
[journal]
정욱
/ 2016
/
A Study on Causality Investigation of the Mentoring Function Configuration Factors for a Hotel Organization
/ 관광학연구
/ 한국관광학회
40(3)
: 109~124
/ http://dx.doi.org/10.17086/JTS.2016.40.3.109.124
[journal]
최현정
/ 2017
/
A Study on the Relationship between Y Generational Characteristics and Customer Orientation- Including Testing Mediating Role of Job Satisfaction -
/ Culinary Science & Hospitality Research
/ (사)한국조리학회
23(2)
: 23~34
/ 10.20878/cshr.2017.23.2.003003003
[book] 허재성 / 2014 / 호텔경영론 / 지식인
[web] 호텔레스토랑 매거진 / 2017 / 호텔 IoT(사물인터넷)의 2017년 현황과 2018년 전망 / http://hoteltrend.tistory.com/405
[journal] Bandura, A. / 1978 / Social learning theory of aggression / Journal of communication 28(3) : 12~29
[journal] Barbuto-Jr, J. E. / 2006 / Scale development and construct clarification of servant leadership / Group & Organization Management 31(3) : 300~326
[journal] Baron, R. M. / 1986 / The moderate-mediator variable distinction in social psychological research / Journal of Personality and Social Psychology 51(6) : 1173~1182
[book] Bass, B. M. / 1985 / Leadership and performance beyond expectations / Free Press
[journal] Brown, T. J. / 2002 / The customer orientation of service workers : Personality trait effects on self-and supervisor performance ratings / Journal of Marketing Research 39(1) : 110~119
[journal] Chen, G. / 2007 / A multi-level study of leadership, empowerment, and performance in teams / Journal of Applied Psychology 92(2) : 331~346
[journal]
조윤형
/ 2017
/
The Effect of Empowering Leadership on Employees’ Work Engagement : Psychological Ownership as A Mediator, Individualistic-Collectivistic Value Orientation as A Moderator
/ 대한경영학회지
/ 대한경영학회
30(6)
: 927~952
/ https://doi.org/10.18032/kaaba.2017.30.6.927
[journal] Deci. E. L. / 1989 / Self-determination in a work organization / Journal of Applied Psychology 74(4) : 580~590
[journal] Demirtas, O. / 2015 / Ethical leadership influence at organizations : Evidence from the field / Journal of Business Ethics 126(2) : 273~284
[journal] Dennis, R. S. / 2005 / Development of the servant leadership assessment instrument / Leadership & Organization Development Journal 26(8) : 600~615
[journal] Dirks, K. T. / 1996 / Psychological ownership in organizations : Conditions under which individuals promote and resist change / Research in Oranizational Change and Development 9(0) : 1~23
[web] Greenleaf, R. K. / 2002 / Servant leadership: A Journey into the nature of legitimate power and greatness[Kindle edition] / http://www.amazon.com/Servant-Leadership-Legitimate-Anniversaryebook/
[journal] Hammer, T. H. / 1980 / Employee ownership : Implications for the organizational distribution of power / Academy of Management Journal 23(1) : 78~100
[journal] Henning-Thurau, T. / 2004 / Customer orientation of service employees, its impact on customer satisfaction commitment and retention / International Journal of Service Industry Management 15(5) : 460~478
[journal] Jaworski, B. J. / 1993 / Market orientation: Antecedents and consequences / Journal of Marketing 57 : 53~70
[journal] Kelly, S. W. / 1997 / An investigation of positive affect, pro-social behaviors and service quality / Journal of Retailing 73(3) : 407~427
[thesis] Laub, J. A. / 1999 / Assessing the servant organization: Development of the servant organization leadership assessment(SOLA) instrument / Doctor / Florida Atlantic University
[journal] Licata, J. W. / 2003 / On the trait antecedents and outcomes of service worker job resourcefulness : A hierarchical model approach / Journal of the Academy of Marketing Science 31(3) : 256~271
[book] Patterson, K. A. / 2003 / Servant leadership: A theoretical model servant leadership research roundtable proceedings / Regent University
[confproc] Pierce, J. L. / 1992 / Psychological ownership: A construct validation study / Proceedings of the Southern Management Association / Valdosta State University : 203~211
[journal] Pierce, J. L. / 2003 / The state of psychological ownership : Integrating and extending a century of research / Review of General Psychology 7(1) : 84~107
[journal] Spears, L. C. / 1996 / Reflections on Robert K. Greenleaf and servant leadership / Leadership & Organization Development Journal 17(7) : 33~35
[book] Spears, L. C. / 2002 / Focus on leadership: Servant leadership for the twenty first century / John Wiley & Sons
[journal] Van Dyne, L. / 2004 / Psychological ownership and feeling of Possession: Three field Studies predicting employee attitudes and organizational behavior / The International Journal of Industrial, Occupational and Organizations Psychology and Behavior 25(4) : 439~459
[journal] Vandewalle, D. / 1995 / Psychological ownership : An empirical examination of its consequences / Group and Organization Management 20(2) : 210~226
[journal] Yildiz, H. / 2015 / The effect of servant leadership on psychological ownership : The moderator role of perceived organization support / Journal of Global Management 9(2) : 65~77