[web] 국토교통부 / 2017 / 항공교통량, 국제선ㆍ국내선 모두 ‘지속 증가’, 지난해 대비 6.5% 늘어...김해공항 증가세 두드러져 / http://www.molit.go.kr/USR/NEWS/m_71/dtl.jsp?lcmspage=1&id=95079124

[journal] 권유홍 / 2010 / The Effects of Mentoring on Aircrews’ Job Satisfaction and Customer Orientation - The Case of 'A' airline - / 관광연구논총 / 관광연구소 22(1) : 99~121

[thesis] 김규미 / 2015 / 관광전공 선택결정요인이 전공만족도와 전공몰입 및 진로결정 자기효능감에 미치는 영향 / 석사 / 한양대학교

[thesis] 김미영 / 2014 / 뉴 에어스케이프(New Airscape)가 종사원의 직무몰입, 직무만족 및 직무성과에 미치는 영향 / 박사 / 인하대학교 대학원

[journal] 김선희 / 2011 / Scale Development of Airline Cabin Servicescape from the Standpoint of Flight Attendants / 관광연구 / 대한관광경영학회 26(3) : 43~66

[journal] 김재곤 / 2016 / A study on how the reward factors of travel agency employees influence organizational commitment and job satisfaction / 관광연구저널 / 한국관광연구학회 30(7) : 49~63 / http://dx.doi.org/10.21298/IJTHR.2016.07.30.7.49

[journal] 김재원 / 2014 / The Influence of Servicescape on Customer Satisfaction and Loyalty, Behavioral Intention in Airline Transportation / 관광레저연구 / (사)한국관광레저학회 26(5) : 195~210

[thesis] 김홍희 / 2012 / 서비스스케이프를 통해 본 박물관 관람환경이 방문객 만족에 미치는 영향 : 전쟁기념관 방문객을 대상으로 / 석사 / 한양대학교 국제관광대학원

[journal] 김화진 / 2012 / The Effects of Cabin Servicescape on Customer Satisfaction and Loyalty in the Airline Industry / 서비스경영학회지 / 한국서비스경영학회 13(1) : 259~281 / 10.15706/jksms.2012.13.1.011

[book] 김화연 / 2015 / 항공객실업무론 / 백산출판사

[journal] 김희수 / 2016 / The Effect of Self - Leadership among Flight Attendants on Self - Efficacy and Job Performance: Focus on the Full Service Carrier / 관광학연구 / 한국관광학회 40(9) : 169~186 / http://dx.doi.org/10.17086/JTS.2016.40.9.169.186

[journal] 김희진 / 2013 / Examining of the relationships among hotel employees' job embeddedness, job satisfaction, organizational citizenship behavior and department performance : The moderating role of the number of siblings. / 관광연구 / 대한관광경영학회 28(4) : 157~176

[journal] 김현경 / 2016 / The Effect of In-Flight Physical and Social Servicescape on a Customer’s Perceived Value, Satisfaction and Loyalty / 관광학연구 / 한국관광학회 40(7) : 105~130 / http://dx.doi.org/10.17086/JTS.2016.40.7.105.130

[other] 대한항공 / 2011 / 대한항공업무규정집 / 대한항공

[journal] 박인주 / 2017 / The Influence of Airline Ground Staff's Job Environment on Job Satisfaction and Organizational Commitment / 관광연구 / 대한관광경영학회 32(4) : 101~116

[journal] 서명선 / 2012 / Affecting Relations to Customer Satisfactions from the Servicescape, Relevant Behavioral Factors from Relationship Quality - On the Airline Service - / 서비스경영학회지 / 한국서비스경영학회 13(1) : 283~314 / 10.15706/jksms.2012.13.1.012

[journal] 신우단 / 2013 / The Effects of Wine Education on Flight Attendants' Job Performance, Perceived Organizational Support, and Job Satisfaction: Wine Involvement as a Moderating Variable / 관광학연구 / 한국관광학회 37(8) : 297~318

[journal] 안지현 / 2013 / The Comparative Analysis on Job Environments and Job Satisfaction Factors of Internal Customer in Tourism : Focused on Hotel, Travel Agency, and Airline / 호텔경영학연구 / 한국호텔외식관광경영학회 22(1) : 173~189

[journal] 양성윤 / 2015 / Effect of Cabin Servicescape on Cabin Crew’s emotional response and Job Satisfaction and Passenger Orientation in the Airlines Industry / 관광경영연구 / 관광경영학회 19(4) : 21~40

[journal] 양선윤 / 2014 / The influence of ski resort service scape on attitude of employees / 관광경영연구 / 관광경영학회 18(4) : 277~299

[journal] 여운승 / 2011 / A Study on The Impact of Servicescape of Food Service Companies on Internal Customers’ Emotional and Job Satisfaction / 관광연구저널 / 한국관광연구학회 25(3) : 255~271

[journal] 유경미 / 2011 / 카지노 기업의 조직문화 유형이 직무성과에 미치는 영향 / 서비스산업연구 8(3) : 43~58

[journal] 유광민 / 2008 / 포스트모더니즘 사회에서 서비스스케이프 지각과 서비스장소성에 관한 탐색적 연구 / 관광연구논총 20(2) : 189~208

[journal] 유광민 / 2013 / Extension of the Concept of Servicescape / 관광연구논총 / 관광연구소 25(1) : 125~143

[journal] 유광민 / 2014 / Servicescape and Its Impact on Perceived Value and Satisfaction in a Camping Site / 관광학연구 / 한국관광학회 38(10) : 33~56

[journal] 유지용 / 2013 / The Effects of Transformational Leadership on Job Satisfaction and Job Performance : Focused on Deluxe Hotel Culinary Staff / Culinary Science & Hospitality Research / (사)한국조리학회 19(3) : 194~208 / 10.20878/cshr.2013.19.3.014014014

[journal] 윤선영 / 2014 / The Effect of Flight Attendant’s Emotional Intelligence on Job Satisfaction and Organizational Citizenship Behavior / 한국항공경영학회지 / 한국항공경영학회 12(6) : 3~21

[journal] 윤설민 / 2012 / An Empirical Analysis of Development Plan for the Low-Cost Airline Based using the IPA - Focused on the Concept of Airscape - / 관광경영연구 / 관광경영학회 16(3) : 217~236

[journal] 이려정 / 2011 / The Effect of Organizational Identification on Job Satisfaction and Management Performance of Travel Agency Employee / 관광레저연구 / (사)한국관광레저학회 23(4) : 195~215

[journal] 이미혜 / 2012 / The effect of travel agency manager’s characters and employees’trust on the managers to the organizational effectiveness and organizational citizenship behavior / 관광경영연구 / 관광경영학회 16(4) : 205~229

[journal] 이순구 / 2009 / The Effect of Hotel Manager's Leadership Type on Hotel Employers' Service Orientation, Psychological Contract and Organizational Citizenship Behaviors / 관광학연구 / 한국관광학회 33(6) : 343~365

[journal] 이신전 / 2014 / The Effect of the Coffee Shop's Servicescape on Job Satisfaction, Organizational Commitment and Organizational Citizenship Behavior / 외식경영연구 / 한국외식경영학회 17(6) : 161~181

[journal] 임진영 / 2017 / A study of the mediating effects of in-flight duty satisfaction in the relationship between aircrafts’ physical environment and service orientation / 관광연구저널 / 한국관광연구학회 31(8) : 123~136 / http://dx.doi.org/10.21298/IJTHR.2017.08.31.8.123

[journal] 정승언 / 2000 / 공정성 지각이 호텔종업원의 조직시민행동에 미치는 영향 / 호텔경영학연구 9(1) : 125~140

[journal] 정효선 / 2010 / The Effects of Employees' Emotional Intelligence upon Organizational Citizenship Behavior and Job Performance in the Foodservice Industry / Culinary Science & Hospitality Research / (사)한국조리학회 16(5) : 134~148 / 10.20878/cshr.2010.16.5.011011011

[journal] 진민정 / 2016 / A Study on the Cabin crew's Personality, Emotional labor, Organizational citizenship behavior / 호텔경영학연구 / 한국호텔외식관광경영학회 25(2) : 125~143

[journal] 최승담 / 2012 / Influence of Theme Park's Servicescape on Visitor's Satisfaction / 관광연구 / 대한관광경영학회 27(4) : 497~512

[journal] 최홍임 / 2011 / The Effects of Hotel Servicescpe on the Employee's Job Satisfaction and Organizational Commitment - Focusing on the Mediating Effects of Cognitive Responses and Emotional Responses - / 관광연구 / 대한관광경영학회 25(6) : 433~450

[journal] 한주희 / 2009 / Corporate Social Responsibility, Organizational Trust, and Organizational Citizenship Behavior with Cynicism as a Moderator / 기업경영연구 / 한국기업경영학회 16(4) : 25~43

[journal] 홍윤주 / 2017 / The Influence of Deluxe Hotel Culinary Staff Job Characteristics on Job Satisfaction and Organizational Commitment: Focus on the Moderating Effects of the Staff's Gender and Career / 관광학연구 / 한국관광학회 41(5) : 155~170 / http://dx.doi.org/10.17086/JTS.2017.41.5.155.170

[journal] 한진석 / 2017 / The Effect of the Exhibition Servicescape on Perceived Crowding and Coping Behaviors among Attendees: The Moderating Role of Korean World Travel Fair Visitor Motivation / 관광학연구 / 한국관광학회 41(6) : 167~190 / http://dx.doi.org/10.17086/JTS.2017.41.6.167.190

[journal] Babin, B. J. / 1998 / Employee behavior in a service environment : A model and test of potential differences between men and women / Journal of Marketing 62(2) : 77~91

[journal] Bateman, T. S. / 1983 / Job satisfaction and the good soldier : The relationship between affect and employee citizenship / Academy of management Journal 26(4) : 587~595

[journal] Bitner, M. J. / 1992 / Servicescape : The impact of physical surroundings on customer and employees / Journal of Marketing 56(4) : 57~71

[journal] Laura Borgogni / 2010 / Predicting Job Satisfaction and Job Performance in a Privatized Organization / International Public Management Journal / Informa UK Limited 13(3) : 275~296 / https://doi.org/10.1080/10967494.2010.504114

[journal] Borman, W. C. / 2004 / The concept of organizational citizenship / Current Directions in Psychological Science 13(6) : 238~241

[journal] Chun-Fang Chiang / 2012 / The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior / International Journal of Hospitality Management / Elsevier BV 31(1) : 180~190 / https://doi.org/10.1016/j.ijhm.2011.04.011

[journal] J.Joseph Cronin / 2000 / Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments / Journal of Retailing / Elsevier BV 76(2) : 193~218 / https://doi.org/10.1016/S0022-4359(00)00028-2

[book] Hair J. / 2010 / Multivariate data analysis : A global perspective / Pearson

[journal] Hightower. R. / 2003 / Framework for managing the servicescape : A sustainable competitive advantage / The Marketing Management Journal 13(2) : 84~95

[confproc] Karambayya, R. / 1990 / Contextual predictor of organizational citizenship behavior / Academy of Management Proceedings / Academy of Management : 221~225

[journal] Laurent M. Lapierre / 2007 / Trait conscientiousness, leader-member exchange, job satisfaction and organizational citizenship behaviour: A test of an integrative model / Journal of Occupational and Organizational Psychology / Wiley 80(3) : 539~554 / https://doi.org/10.1348/096317906X154892

[journal] Chongho Lee / 2012 / The Social Dimension of Service Workers’ Job Satisfaction: The Perspective of Flight Attendants / Journal of Service Science and Management / Scientific Research Publishing, Inc, 05(02) : 160~170 / http://dx.doi.org/10.4236/jssm.2012.52020

[journal] Thanawut Limpanitgul / 2013 / Job attitudes and prosocial service behavior: A test of the moderating role of organizational culture / Journal of Hospitality and Tourism Management / Elsevier BV 20 : 5~12 / https://doi.org/10.1016/j.jhtm.2013.05.006

[book] Locke, E. A. / 1976 / Handbook of Industrial and Organizational Psychology / Rand McNally

[book] Maier, N. F. / 1982 / Psychology in industrial organizations / Houghton Mifflin Co

[journal] Volker Mellert / 2008 / Impact of sound and vibration on health, travel comfort and performance of flight attendants and pilots / Aerospace Science and Technology / Elsevier BV 12(1) : 18~25 / https://doi.org/10.1016/j.ast.2007.10.009

[journal] Jake G. Messersmith / 2011 / Unlocking the black box: Exploring the link between high-performance work systems and performance. / Journal of Applied Psychology / American Psychological Association (APA) 96(6) : 1105~1118 / http://dx.doi.org/10.1037/a0024710

[journal] Wolfgang Messner / 2016 / The impact of an aircraft's service environment on perceptions of in-flight food quality / Journal of Air Transport Management / Elsevier BV 53 : 123~130 / https://doi.org/10.1016/j.jairtraman.2016.02.010

[journal] Torvald Øgaard / 2008 / Perceptions of organizational structure in the hospitality industry: Consequences for commitment, job satisfaction and perceived performance / Tourism Management / Elsevier BV 29(4) : 661~671 / https://doi.org/10.1016/j.tourman.2007.07.006

[journal] Organ, D. W. / 1989 / Cognitive versus affective determinants of organizational citizenship behavior / Journal of applied psychology 74(1) : 157~

[journal] Pascal Paillé / 2009 / Engagement et citoyenneté en contexte organisationnel : un examen empirique sur l'apport des cibles multiples d'engagement à la prédiction des comportements de citoyenneté organisationnelle / Le travail humain / CAIRN 72(2) : 185~ / https://10.3917/th.722.0185

[journal] Janet Turner Parish / 2008 / The Effect of the Servicescape on Service Workers / Journal of Service Research / SAGE Publications 10(3) : 220~238 / http://journals.sagepub.com/doi/pdf/10.1177/1094670507310770

[journal] Podsakoff, P. M. / 2000 / Organizational citizenship behaviors : A critical review of the theoretical and empirical literature and suggestions for future research / Journal of management 26(3) : 513~563

[journal] Steven Rhoden / 2008 / Cabin crew training to control disruptive airline passenger behavior: A cause for tourism concern? / Tourism Management / Elsevier BV 29(3) : 538~547 / https://doi.org/10.1016/j.tourman.2007.06.002

[journal] Raymond P. Fisk / 2011 / An expanded servicescape perspective / Journal of Service Management / Emerald 22(4) : 471~490 / https://doi.org/10.1108/09564231111155088

[journal] Schneider, B. / 1990 / The climate for service : An application of the climate construct / Organizational climate and culture 1 : 383~412

[journal] Smith, C. A. / 1983 / Organizational citizenship behavior : Its nature and antecedents / Journal of applied psychology 68(4) : 653~

[book] Smith, H. C. / 1969 / The measurement of satisfaction in work retirement / Rand McNally

[journal] Tett, R. P. / 1993 / Job satisfaction, organizational commitment, turnover intention, and turnover : Path analyses based on meta-analytic findings / Personnel psychology 46(2) : 259~293

[journal] Alastair Tombs / 2016 / Social-Servicescape Conceptual Model / Marketing Theory / SAGE Publications 3(4) : 447~475 / http://journals.sagepub.com/doi/pdf/10.1177/1470593103040785

[journal] L.W Turley / 2000 / Atmospheric Effects on Shopping Behavior / Journal of Business Research / Elsevier BV 49(2) : 193~211 / https://doi.org/10.1016/S0148-2963(99)00010-7

[journal] Jochen Wirtz / 2008 / Managing human resources for service excellence and cost effectiveness at Singapore Airlines / Managing Service Quality: An International Journal / Emerald 18(1) : 4~19 / https://doi.org/10.1108/09604520810842812