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A Comparison Study of Service Encounter Employees’ Emotional Labor in Hospitality Industry: Hotel versus Airline

Journal of Tourism Sciences
Abbr : JTS
2019, 43(4), pp.53-70
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

Jinkyung Jenny Kim 1 wang soo myung 2

1세종대학교
2동서울대학교

우수등재

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