[other] 강윤경 / 2018 / [Focus]고객 모른 척…유통업계 달구는 ‘언택트’ / 연합뉴스 동북아센터 : 102~103

[journal] 구원일 / 2018 / An Impact on the Customer Satisfaction and Experience Extension of Theme Park Service Convenience / 관광레저연구 / (사)한국관광레저학회 30(3) : 411~430

[journal] 구원일 / 2018 / The effect of servicescape on customer satisfaction, word-of-mouth, and revisit in Theme Park / 관광경영연구 / 관광경영학회 22(3) : 1~24 / 10.18604/tmro.2018.22.3.1

[confproc] 김규미 / 2018 / 외식소비자의 기술기반 셀프서비스(TBSS)에 대한 이용의도및 이용동기 분석 / (사)한국관광레저학회학술발표대회 / 한국관광레저학회 : 447~459

[journal] 김수배 / 2005 / The Impacts of Hospital’s Convenience-Orientation on Customers’ Perceived Convenience and Outcome / 마케팅관리연구 / 한국마케팅관리학회 10(2) : 1~22

[journal] 김영국 / 2013 / Effects of Service Convenience and Perceived Value on Satisfaction with Eating out in Social Commerce Service / 관광학연구 / 한국관광학회 37(3) : 83~102

[book] 김장현 / 2014 / PLS 구조모델의 이해 / 피앤시미디어

[journal] 김장호 / 2018 / The Effects of Service Quality of Low-price Coffee Brand on Positive Emotional Response, Attitude and Behavioral Intention / Culinary Science & Hospitality Research / (사)한국조리학회 24(8) : 59~69 / 10.20878/cshr.2018.24.8.007

[journal] 김태호 / 2013 / An Empirical Study of Influence Relationship on Traffic Culture Index(TCI) utilizing PLS-SEM(Structural Equation Modeling) / 한국안전학회지 / 한국안전학회 28(2) : 78~83

[journal] 허정 / 2018 / A Study on the Visual of Self-Service Ordering System in Fast Food Restaurant / 식공간연구 / 한국식공간학회 13(2) : 75~92 / http://dx.doi.org/10.26433/TFCK.2018.13.2.75

[journal] 김현주 / 2018 / Effects of Perceived Quality of Air Service on Passengers Satisfaction and Loyalty / 관광레저연구 / (사)한국관광레저학회 30(2) : 271~289

[thesis] 김희수 / 2014 / 대형마트의 서비스스케이프가 고객감정, 고객만족, 재방문 의도에 미치는 영향 / 석사 / 한양대학교 대학원

[journal] 류주연 / 2015 / The Influence of Brand Experience and Positive Emotion on Consumer-brand Relationship -Focusing on smartphone brand / 한국콘텐츠학회 논문지 / 한국콘텐츠학회 15(10) : 495~503 / http://dx.doi.org/10.5392/JKCA.2015.15.10.495

[journal] 박영진 / 2015 / The Influence of Servicescape on Positive Emotional Response, Brand Image, and Loyalty: Focusing on Foreign Tourists Who Visit Hanok Guesthouse in Bukchon / 호텔관광연구 / 한국호텔관광학회 17(5) : 40~59

[journal] 박재호 / 2010 / The Effect of Fast Food Restaurant Servicescape on Customers' Satisfaction and Voluntary Behavior / 관광연구 / 대한관광경영학회 25(5) : 143~158

[journal] 박종부 / 2018 / A study on the effects of experience elements at a regional festival on festival image, regional image, and regional loyalty : Focused on the Anseong Namsadang Baudeogi Festival / 관광연구저널 / 한국관광연구학회 32(8) : 163~175 / https://doi.org/10.21298/IJTHR.2018.08.32.8.163

[journal] 박혜미 / 2018 / The Impact of Tour Guides’ Rapport-building Behavior on Tourists’ Positive Emotions and Subsequent Behaviors / 관광학연구 / 한국관광학회 42(5) : 171~191 / http://dx.doi.org/10.17086/JTS.2018.42.5.171.191

[book] 배병렬 / 2011 / Amos 17. 0 구조방정식모델링-원리와 실제- / 청람출판사

[journal] 변정우 / 2010 / The Effect of Multi-dimensional Service Convenience on Perceived Value, Satisfaction and Behavioral Intention / 호텔경영학연구 / 한국호텔외식관광경영학회 19(1) : 55~72

[journal] 서문식 / 2002 / A Study on the Relationship of Internet Shopping Mall Characteristics and Emotional Responses / 마케팅연구 / 한국마케팅학회 17(2) : 113~145

[journal] 서주환 / 2013 / Effects of Service Convenience on Customer Satisfaction and Reuse Intention by Korail Talk App Users among Korail Passengers / 한국철도학회논문집 / 한국철도학회 16(5) : 410~417

[journal] 송주완 / 2018 / A study on the relationship among servicescape, aesthetic labor, positive emotion and positive behavioral intention: Focused on family restaurants / 호텔경영학연구 / 한국호텔외식관광경영학회 27(6) : 189~203

[journal] 심상욱 / 2009 / The Impact of Servicescape on the Satisfactionand Behavioral Intention of Visitors in Festival Settings / 관광학연구 / 한국관광학회 33(3) : 369~390

[other] 심현정 / 2018 / 은행·패스트푸드점·편의점…'사람없는점포'는다 / 조선비즈

[journal] 안정석 / 2015 / Effects of Service Conveniences on Perceived Value and Customer Voluntary Behavioral Intention in Family Restaurants / Culinary Science & Hospitality Research / (사)한국조리학회 21(4) : 155~174 / 10.20878/cshr.2015.21.4.012012012

[confproc] 양희진 / 2007 / 기술기반셀프서비스의편리성, 고객경험비용, 서비스품질이 고객생산성과 고객가치에 미치는 영향 / (사)한국경영학회통합학술발표논문집 / 한국경영학회 : 1~26

[journal] 여정경 / 2011 / Structural Relationship among Hotel Brand Benefit, Brand Attachment, and Brand Commitment / 관광레저연구 / (사)한국관광레저학회 23(8) : 81~99

[journal] 왕지원 / 2015 / A Study on the Moderating Effect of Design Servicescape in the Relationship between Waiting Time and Switching Intention in Fastfood Restaurants / Tourism Research / 한국관광산업학회 40(2) : 333~355

[thesis] 유상현 / 2018 / 기술기반셀프서비스편의성에 대한만족도와 행동의도 / 석사 / 세종대학교

[journal] 이병학 / 2014 / Effect of Green Management Activities in Hotels on Brand Image and Revisit Intention: Focused on The Moderator Effect of Eco-Friendly Attitude of Customers / 관광레저연구 / (사)한국관광레저학회 26(4) : 121~137

[journal] 이상호 / 2013 / The Effect of Service Convenience on Positive Emotion and Relation Continuity Intention for Hotel Industry / 동북아관광연구 / 동북아관광학회 9(1) : 105~122

[journal] 이상호 / 2018 / The Effects of Super Deluxe Hotels Service Convenience on Positive Emotion, Customer Satisfaction: Focused on the Moderating Effect of Companion type / 관광레저연구 / (사)한국관광레저학회 30(9) : 289~308

[confproc] 이슬기 / 2018 / 패스트푸드점에서비언어적커뮤니케이션의 효과 비교 / (사)한국엔터테인먼트산업학회 2018년도 추계학술대회 논문집 / 한국엔터테인먼트산업학회 : 44~49

[journal] 이용철 / 2016 / The Influence of Food-Service Servicescape on Customers' Emotional Reaction and Behavioral Intention / 외식경영연구 / 한국외식경영학회 19(5) : 61~78

[journal] 이정은 / 2011 / The Effect of the Local Festival on the Tourism Destination Image and the Relationship with Emotional Reaction / 관광연구 / 대한관광경영학회 25(6) : 295~313

[journal] 이지연 / 2018 / Effects of Service Quality including Food Therapy Element on Positive Emotion and Brand loyalty: Focusing on Daegu-Gyeongbuk Hansik Buffet Restaurant Customers / 한국콘텐츠학회 논문지 / 한국콘텐츠학회 18(10) : 464~477 / https://doi.org/10.5392/JKCA.2018.18.10.464

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[journal] 인성호 / 2018 / The impact of pension servicescape on customer value and intent to revisit: Focused on Taean and Chuncheon pensions / 관광연구저널 / 한국관광연구학회 32(1) : 47~58 / http://dx.doi.org/10.21298/IJTHR.2018.01.32.1.47

[other] 임은주 / 2019 / 유통업계, 거세지는 무인화 바람. . . '인건비 절감·비대면 니즈' 때문? / daily pop

[journal] 장록기 / 2015 / The Effect of Behavioral intention and customer emotion on servicescapes, clerk service by low and mid-priced buffet restaurant - Focused on Busan area - / 지역산업연구 / 산업경영연구소 38(2) : 155~183

[journal] 전용수 / 2015 / A Study of the Relationships among Social Responsibility in Hotel Industry, Service Value, Customer Satisfaction, and Loyalty : Focused on the Five Star Hotel / 관광레저연구 / (사)한국관광레저학회 27(2) : 187~208

[journal] 정미화 / 2016 / Effects of Coffee Shop Servicescape on the Emotional Reaction and Behavioral Intention of Customers and the Moderating Effect of Background Music / 관광학연구 / 한국관광학회 40(4) : 69~86 / http://dx.doi.org/10.17086/JTS.2016.40.4.69.86

[journal] 정민주 / 2016 / The Study of the Relationships among the Franchise Coffee Shops‘ Servicescape, The Third Place Characteristics, Emotional Responses and Store Royalty / 관광레저연구 / (사)한국관광레저학회 28(2) : 217~237

[journal] 조미나 / 2014 / An Experimental Study on the Effects of Restaurant Atmosphere,Color and Music on Customer's Emotional Responses,Satisfaction and Loyalty / 관광학연구 / 한국관광학회 38(8) : 369~395

[journal] 진경미 / 2018 / A Study on the Relationships among the Relational Benefit, Customer Satisfaction, Continuous Use Intention of Airline Technology-based Self-service Users / 관광경영연구 / 관광경영학회 22(5) : 1027~1046 / 10.18604/tmro.2018.22.5.47

[journal] 최수용 / 2018 / The effect of Servicescape on Customer Satisfaction and Behavioral Intention: Focused on Seoul Superior Hotel Restaurant / 관광연구 / 대한관광경영학회 33(2) : 103~120

[journal] 최승록 / 2017 / The Impact of TBSS Product Attributes and Service Quality on Customer Satisfaction - Focusing on Customer Value of Unmanned Postal Service Users - / 물류학회지 / 한국물류학회 27(4) : 101~114

[journal] 최승순 / 2012 / The tourism destination image and perceived value impact on behavioral intentions - Focusing on Chinese Tourists - / 관광경영연구 / 관광경영학회 16(2) : 267~284 / http://dx.doi.org/

[journal] 최윤희 / 2018 / The Structural Relationship between Experiential Value, Brand Image, Emotional Reaction and Brand Loyalty of Coffee Shop / 외식경영연구 / 한국외식경영학회 21(4) : 167~194

[journal] 하동희 / 2018 / A Study on the Effects of Online Tourism Community Characteristics on Information Usefulness, Positive Emotion and Continuous Use Intention: Impact of Elaboration Likelihood Model / 관광연구 / 대한관광경영학회 33(1) : 163~183

[journal] 한혜숙 / 2018 / The Effects of the Franchise Coffee Shop's Servicescape on the Relationship Continuity Intention & Brand Attitude: Economic Benefits as Moderating Effect / 관광레저연구 / (사)한국관광레저학회 30(4) : 429~448

[journal] 황유현 / 2018 / The Effect of Servicescape of Family Restaurants on Customers’ Emotions and Loyalty: Moderating Roles of Personality Traits / Culinary Science & Hospitality Research / (사)한국조리학회 24(10) : 116~128 / 10.20878/cshr.2018.24.10.013

[journal] 황윤용 / 2018 / The Influence of Positive Evaluation and Delight Induced by Brand Experience on Brand Loyalty / 산업경제연구 / 한국산업경제학회 31(6) : 2223~2237 / http://dx.doi.org/10.22558/jieb.2018.12.31.6.2223

[journal] 황태진 / 2018 / An Analysis of Structural Relationships between Rural-tourism Brand Benefit, Brand Attachment, and Brand Loyalty / 관광레저연구 / (사)한국관광레저학회 30(4) : 117~134

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