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[thesis] 길은지 / 2012 / 기업교육이 직무만족, 자기효능감, 고객지향성 및 서비스 성과에 미치는 영향에 관한 연구 : 국내 K금융기관 콜센터를 중심으로 / 석사 / 경기대학교 서비스경영전문대학원

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