[journal] 김규영 / 2014 / The Influence of Physical Environments on Tourist's Emotional Response & Behavioral Intention in Tourist Destination / 디지털융복합연구 / 한국디지털정책학회 12(7) : 123~132 / http://dx.doi.org/10.14400/JDC.2014.12.7.123

[journal] 김영남 / 2016 / A Study on Relationships of Intrinsic Motivation, Flow and Satisfaction for Maze Park Visitors: Focused on a Self - Determination Motivation Theory / 관광학연구 / 한국관광학회 40(7) : 55~71 / http://dx.doi.org/10.17086/JTS.2016.40.7.55.71

[journal] 김영하 / 2016 / The Relationship among Experience Factors of Social Trytoursumer, Emotional Responses, Citizenship Behavior, and Long-term Relationship Orientation / 관광레저연구 / (사)한국관광레저학회 28(3) : 253~272

[journal] 김현지 / 2013 / Effects of the Service Convenience upon Customer Commitment, Long-Term Relationship Orientation in Airline Industry / 동북아관광연구 / 동북아관광학회 9(2) : 59~77

[report] 문화체육관광부 / 2018 / 2017 국민여행 실태조사 / 한국문화관광연구원

[journal] 박노현 / 2016 / The Effects of Experiential Value on Emotional Responses and Brand Loyalty in Foodservice Franchise Business - Focused on the Moderation Effect of Perceived Reciprocity - / 물류학회지 / 한국물류학회 26(6) : 127~138

[journal] 박지홍 / 2014 / A Study on the Effect of Hotel Employee’s Customer Orientation on Rapport and Relationship Quality / MICE관광연구 / 한국마이스관광학회 14 : 71~85

[journal] 박한식 / 2008 / Flow Formation of Tourist Experience in Adventure Tourism / 관광연구 / 대한관광경영학회 23(1) : 191~207

[journal] 박혜미 / 2018 / The Impact of Tour Guides’ Rapport-building Behavior on Tourists’ Positive Emotions and Subsequent Behaviors / 관광학연구 / 한국관광학회 42(5) : 171~191 / http://dx.doi.org/10.17086/JTS.2018.42.5.171.191

[thesis] 양송자 / 2015 / 호텔종사자의 라포르가 감정노동조직유효성 및 조직시민행동에 미치는 영향 / 박사 / 영산대학교

[journal] 오정학 / 2001 / 주제공원 이용자의 감정반응에 관한 연구 / 관광학연구 24(3) : 285~305

[thesis] 오흥진 / 2010 / 호텔 식음료 서비스의 실패에 따른 공정성지각, 감정반응이 서비스회복에 미치는 영향 / 박사 / 세종대학교 대학원

[journal] 윤정헌 / 2017 / The Influence of Communication Ability on Interactivity and Positive Emotional Response in Travel Industry Employees / 관광레저연구 / (사)한국관광레저학회 29(7) : 73~90

[journal] 윤정헌 / 2012 / A Study of Qualifications and Contents of Cultural and Tourism Interpreters Impact on Emotional Responses and Perceived Value / 관광레저연구 / (사)한국관광레저학회 24(8) : 343~361

[journal] 이정실 / 2009 / The Effects of Service Justice on Customer's Emotional Response, Purchase Intention and Switching Intention in Restaurant / 관광레저연구 / (사)한국관광레저학회 21(3) : 87~108

[journal] 이정실 / 2018 / The Relationship Between Physical Environment, Enjoyment, Flow and Revisit Intention at Festivals / 동북아관광연구 / 동북아관광학회 14(3) : 153~173 / http://dx.doi.org/10.35173/NATR.14.3.8

[journal] 이제홍 / 1994 / 인문 사회 : 여가만족 및 몰입경험이 생활만족에 미치는 영향 / 스포츠문화 과학연구지 6 : 1~11

[journal] 조미나 / 2006 / The Effect of Customers' Cognitive and Emotional Responses to Restaurant Service Encounter on Formation of Service Loyalty / 관광학연구 / 한국관광학회 30(5) : 173~196

[journal] 조태영 / 2016 / The Influence of Visitors’ Emotional Response Resulting from Crowding at the World Ginseng Expo on Adjusting Behavior: With a Particular Focus on Multi - Group Invariance Analysis / 관광학연구 / 한국관광학회 40(6) : 31~47 / http://dx.doi.org/10.17086/JTS.2016.40.6.31.47

[journal] 지성구 / 2010 / The Effects of Rapport of Healthcare Services Providers on Emotional Labor, Job Satisfaction and Organizational Commitment / 서비스경영학회지 / 한국서비스경영학회 11(1) : 209~236 / 10.15706/jksms.2010.11.1.009

[thesis] 최승만 / 2008 / 호텔 레스토랑의 물리적 환경지각이 감정 반응, 고객만족, 재구매의도 및 추천의도에 미치는 영향 / 박사 / 세종대학교 대학원

[journal] 한승엽 / 2011 / The Influence of attractiveness attributes of outbound tour on Perceived Benefits, Attitudes and Behavioral Intentions / 관광레저연구 / (사)한국관광레저학회 23(3) : 125~145

[journal] Ayazlar, R. A. / 2015 / Flow phenomenon as a tourist experience in paragliding : A qualitative research / Procedia Economics and Finance 26 : 792~799

[journal] Baron, R. M. / 1986 / The moderator mediator variable distinction in social phychological research : Conceptual, strategic, and statistical considerations / Journal of Personality and Social Phychology 51(6) : 1173~1182

[journal] Bilgihan, A. / 2015 / Applying flow theory to booking experiences : An integrated model in an online service context / Information & Management 52(6) : 668~678

[journal] Chen, Y. R. / 2009 / To whom do positive norm and negative norm of reciprocity apply? Effects of inequitable offer, relationship, and relational-self orientation / Journal of Experimental Social Psychology 45(1) : 24~34

[book] Csikszentmihalyi, M. / 1990 / Flow : The psychology of optimal experience / Harper &Row, Publishers

[book] Csikszentmihalyi, M. / 1997 / Finding flow: The psychology of engagement with everyday life / Basic Books

[book] Csikszentmihalyi, M. / 2003 / 플로우 / 한울림

[journal] De Wulf, K. / 2001 / Investments in consumer relationships : A cross-country and crossindustry exploration / Journal of Marketing 65(4) : 33~50

[journal] Delcourt, C. / 2013 / Effects of perceived employee emotional competence on customer satisfaction and loyalty : The mediating role of rapport / Journal of Service Management 24(1) : 5~24

[thesis] Dell, S. A. / 1992 / Relational communication and organizational customer loyalty / Doctor / The University of Denver

[journal] Ganesan, S. / 1994 / Determinants of long-term orientation in buyer-seller relationships / Journal of Marketing 58(2) : 1~19

[journal] Gardner, M. P. / 1985 / Mood states and consumer behavior : A critical review / Journal of Consumer Research 12(3) : 281~300

[journal] Gremler, D. D. / 2000 / Customer-employee rapport in service relationships / Journal of Service Research 3(1) : 82~104

[journal] Han, H. / 2011 / Switching intention model development : Role of service performances, customer satisfaction, and switching barriers in the hotel industry / International Journal of Hospitality Management 30(3) : 619~629

[journal] Heide, J. B. / 1988 / The role of dependence balancing in safeguarding transaction-specific assets in conventional channels / Journal of Marketing 52(1) : 20~35

[journal] Heo, J. / 2010 / Serious leisure, health perception, dispositional optimism, and life satisfaction among senior games participants / Educational Gerontology 36(2) : 112~126

[journal] Hoffman, D. L. / 1996 / Marketing in hypermedia computer-mediated environments : Conceptual foundations / The Journal of Marketing 60(3) : 50~68

[journal] Holbrook, M. B. / 1982 / The experiential aspects of consumption : Consumer fantasies, feelings, and fun / Journal of Consumer Research 9(2) : 132~140

[journal] Jones, M. A. / 2000 / Switching barriers and repurchase intentions in services / Journal of Retailing 76(2) : 259~274

[book] Kelley, H. H. / 1978 / Interpersonal relations : A theory of interdependence / John Wiley & Sons

[journal] Koufaris, M. / 2002 / Applying the technology acceptance model and flow theory to online consumer behavior / Information Systems Research 13(2) : 205~223

[journal] Lazarus, R. S. / 1991 / Progresson a cognitivemotivational-relational theory of Emotion / American Psychologist 46(8) : 819~834

[journal] Lin, C. H. / 2016 / The behavioral consequences of tourist experience / Tourism Management Perspectives 18 : 84~91

[journal] Macintosh, G. / 2009 / Examining the antecedents of trust and rapport in services : Discovering new interrelationships / Journal of Retailing and Consumer Services 16(4) : 298~305

[book] Massimini, F. / 1988 / Optimal Experience : 266~278

[book] Mehrabian, A. / 1974 / An approach to environmental psychology / The MIT Press

[journal] Morales, A. C. / 2005 / Giving firms an"E"for effort : Consumer responses to higheffort firms / Journal of Consumer Research 31(4) : 806~812

[journal] Novak, T. P. / 1997 / Measuring the flow experience among web users / Interval Research Corporation 31(1) : 1~35

[journal] Palmatier, R. W. / 2009 / The role of customer gratitude in relationship marketing / Journal of Marketing 73(5) : 1~18

[journal] Perugini, M. / 2003 / The personal norm of reciprocity / European Journal of Personality 17(4) : 251~283

[journal] Richins, M. L. / 1997 / Measuring emotions in the consumption experience / Journal of Consumer Research 24(2) : 127~146

[journal] Ryu, K. / 2007 / The effect of environmental perceptions on behavioral intentions through emotions : The case of upscale restaurants / Journal of Hospitality & Tourism Research 31(1) : 56~72

[journal] Ryu, K. / 2017 / Examination of restaurant quality, relationship benefits, and customer reciprocity from the perspective of relationship marketing investments / Journal of Hospitality &Tourism Research 41(1) : 66~92

[journal] Sirgy, M. J. / 2007 / Research on consumer well-being(CWB) : Overview of the field and introduction to the special issue / Journal of Macromarketing 27(4) : 341~349

[journal] Sundaram, D. S. / 2000 / The role of nonverbal communication in service encounters / Journal of Services Marketing 14(5) : 378~391

[journal] Tickle-Degnen, L. / 1990 / The nature of rapport and its nonverbal correlates / Psychological Inquiry 1(4) : 285~293

[journal] Westbrook, R. A. / 1987 / Product/consumptionbased affective responses and postpurchase processes / Journal of Marketing Research 24(3) : 258~270

[journal] Wu, W. P. / 2008 / Does consumers' personal reciprocity affect future purchase intentions? / Journal of Marketing Management 24(3-4) : 345~360

[journal] Wu, H. C. / 2016 / A study of festival switching intentions, festival satisfaction, festival image, festival affective impacts, and festival quality / Tourism and Hospitality Research 16(4) : 359~384

[journal] Yoo, C. / 1998 / Effects of store characteristics and in-store emotional experiences on store attitude / Journal of Business Research 42(3) : 253~263

[journal] Zeelenberg, M. / 2004 / Beyond valence in customer dissatisfaction : A review and new findings on behavioral responses to regret and disappointment in failed services / Journal of Business Research 57(4) : 445~455