[journal] 강재완 / 2015 / The Effect of Hotel Employees' Job Insecurity on Job Stress: Focused on the Moderating Effects of Intra-company Club Activities Flow / 관광학연구 / 한국관광학회 39(1) : 11~27 / http://dx.doi.org/10.170861/JTS.2015.39.1.11

[journal] 고동우 / 2001 / 감정노동의 부정적 영향과 지각된 조직지지의 조절효과 : 호텔 서비스직 종사원을 대상으로 / 관광학연구 25(2) : 295~314

[journal] 고범석 / 2017 / A Study on Job Stress and Turnover Intention Stemming from Emotional Labor / 동북아관광연구 / 동북아관광학회 13(3) : 65~82

[journal] 공혜원 / 2016 / A Multilevel Field Study of Emotional Labor, Affect, and Workplace Behavior: A Study Using the Experience Sampling Method / 인사조직연구 / 한국인사조직학회 24(1) : 9~38

[journal] 곽묘묘 / 2017 / The Effect of Emotional Labor on Job Stress and Job Satisfaction -The Moderated Mediation of Job Stress by Organizational Identification- / 인적자원개발연구 / 한국인적자원개발학회 20(2) : 135~159 / http://dx.doi.org/10.24991/KJHRD.2017.06.20.2.135

[journal] 구정대 / 2007 / A Study on the Relationship between Emotional Leadership and Job Stress, Turnover Propensity / 관광학연구 / 한국관광학회 31(5) : 375~392

[journal] 김광수 / 2013 / Effect of Emotional Labor and Emotional Dissonance on Burnout and Turnover Intention for the Casino Dealers / 관광연구저널 / 한국관광연구학회 27(1) : 467~481

[journal] 김광지 / 2011 / The Influence of Emotion Labor on Job Burnout of The Hotel F&B Employees - Focused on Moderating Roles of Employment Status - / 외식경영연구 / 한국외식경영학회 14(4) : 27~44

[book] 김계수 / 2010 / 구조방정식 모형분석 / 한나래 아카데미

[journal] 김기훈 / 2010 / Effect of Emotional Dissonance and Exhaustion on Customer Orientation for Hotel F&B Employees / 외식경영연구 / 한국외식경영학회 13(1) : 215~231

[journal] 김보성 / 2010 / The Impact of Hotel Foodservice Employee's Emotional Labor on Level of Service Delivery: Focused on the Mediating Effect of Supervisor's Emotional Intelligence and Social Supports / 외식경영연구 / 한국외식경영학회 13(5) : 319~340

[journal] 김영진 / 2012 / Effects of Emotional Labor on Customer Orientation by Position of Airline Employees / 호텔관광연구 / 한국호텔관광학회 14(1) : 286~298

[journal] 김유경 / 2013 / A Study on the Antecedent and Consequent Variables of Emotional Labor Experienced By High-Touching Service Employee : Golf Assistants / 마케팅논집(Journal of Marketing Studies) / 한국전략마케팅학회 21(1) : 85~114

[journal] 김장호 / 2018 / The Structural Relationship Among Support activities of Service Enterprise, Emotional Labor and Emotional Exhaustion / 관광연구 / 대한관광경영학회 33(1) : 81~99

[journal] 김현철 / 2011 / The structural relationship of emotional labor, job stress, organizational commitment, and turnover intention in service encounter / 관광학연구 / 한국관광학회 35(4) : 229~315

[journal] 김형민 / 2019 / Hotel rooms and F&B employee’s emotional labor influencing jay customers on job stress and turnover intention: moderating effect on the position / 호텔관광연구 / 한국호텔관광학회 21(2) : 148~164 / https://doi.org/10.31667/jhts.2019.6.79.148

[book] 김혜란 / 2018 / 감정노동자의 직무스트레스와 사업주역할 / kiri 보험연구원

[journal] 김효실 / 2014 / The Effect of Emotional Labor on Psychological Well-being of Hotel Employees / 외식경영연구 / 한국외식경영학회 17(1) : 93~112

[journal] 나상문 / 2018 / The Moderating Effects of Mindfulness on the Influence of Employment Unstableness Perceived by Hotel Employees on Job Stress, Organization Citizenship Behavior / 관광경영연구 / 관광경영학회 22(3) : 1005~1031 / 10.18604/tmro.2018.22.3.45

[web] 뉴스웍스 / 2017 / 한화호텔앤드리조트, 제2회 사내 바자회 ‘해피스토리 2017’ 개최 / http://www.newsworks.co.kr/news/articleView.html?idxno=156839

[journal] 문명주 / 2015 / Do the Types of Emotional Labor and Leisure affect Job Satisfaction? : Exploratory trial for Typology of Airline Employee’s Emotional Labor and Leisure / 관광경영연구 / 관광경영학회 19(3) : 17~40

[journal] 민소라 / 2019 / Effects of Customer Incivility on Job Stress and Deviant Behavior / 관광레저연구 / (사)한국관광레저학회 31(8) : 381~398

[journal] 박미미 / 2013 / Relations of Job Satisfaction with Emotional Labor, Job Stress, and Personal Resources in Home Healthcare Nurses / 지역사회간호학회지 / 한국지역사회간호학회 24(1) : 51~61 / http://dx.doi.org/10.12799/jkachn.2013.24.1.51

[journal] 박상언 / 2008 / An Empirical Study on the Relationships among Employees' Perceived Display Rule Demands, Emotional Dissonance, and their Psychological Responses / 조직과 인사관리연구 / 한국인사관리학회 32(1) : 25~53

[journal] 박원우 / 2007 / Cause and Remedies of Common Method Bias / 인사조직연구 / 한국인사조직학회 15(1) : 89~133

[journal] 박종철 / 2012 / The Effects on the Job Stress Influence to Hotel Employees’ Burnout Based on Job Characteristics / 호텔관광연구 / 한국호텔관광학회 14(3) : 89~106

[journal] 박혜성 / 2014 / The Difference of Personality, Attribution & EVLN Response Actions according to the Types of Job Satisfaction / 상담학연구 / 한국상담학회 15(2) : 655~674 / 10.15703/kjc.15.2.201404.655

[journal] 박호현 / 2015 / A Study on the Effects of Hotel Employee’s Work-Family Conflict between the Emotional Labor and Job Satisfaction - Focused on the deluxe hotels in Daejeon - / 관광경영연구 / 관광경영학회 19(2) : 133~154

[journal] 배성일 / 2012 / Effects of the Job Stress of Hotel Employees on their Job Satisfaction and Service Attitudes / 관광연구저널 / 한국관광연구학회 26(5) : 521~535

[journal] 배현숙 / 2012 / The Moderating Effects of Big5 in The Relation Emotional Labor and Job Stress of Airline Employees / 관광레저연구 / (사)한국관광레저학회 24(8) : 143~161

[journal] 백정민 / 2018 / The Effects of Emotional Labor on Prosocial Service Behavior of Hotel Employees in Jejudo : Focusing on the Psychological Empowerment / 탐라문화 / 탐라문화연구원 (57) : 345~374 / 10.35221/tamla.2018..57.010

[journal] 변재우 / 2018 / The effects of the transactional leadership of super deluxe hotel employees on job satisfaction and counterproductive work behavior : Focused on moderating effects on perceived organizational support / 호텔경영학연구 / 한국호텔외식관광경영학회 27(2) : 181~199 / 10.24992/KJHT.2018.02.27.02.181.

[journal] 복미정 / 2012 / The Effects of Emotional Labor on Job Burnout, Organizational Citizenship Behavior and Work-Family Conflict Among Call Center Employees / 한국생활과학회지 / 한국생활과학회 21(2) : 257~268

[journal] 설홍수 / 2006 / The Impact of Cynicism about Organizational Innovation on Exit, Voice, Loyalty, and Neglect / 경영학연구 / 한국경영학회 35(1) : 255~277

[journal] 손정기 / 2015 / A study on the influence that emotional labor of hotel employee has on job satisfaction and turnover intention -Applying positive psychology through the facial feedback hypothesis - / 관광연구 / 대한관광경영학회 30(4) : 315~337

[journal] 손해경 / 2011 / The Relationship between Burnout, Job satisfaction, and Job dissatisfaction and Response Behaviors: An Application of Farrell's EVLN model / 관광학연구 / 한국관광학회 35(2) : 293~314

[journal] 심윤정 / 2017 / The Effects of Hotel Employees' Emotional Labor on Job Stress : With Emphasis on Moderating Effects According to DISC Behavior Styles / 동북아관광연구 / 동북아관광학회 13(1) : 201~222

[journal] 심철현 / 2013 / The Effects of Hotel Employees’ Emotional Labor on Turnover Intention - Focused on Moderating Effects of Coping Strategy - / 외식경영연구 / 한국외식경영학회 16(6) : 265~283

[journal] 심형인 / 2018 / Impact of psychological contract violations on the organizational dissatisfaction response - for members of public enterprises in Seoul·Gyeonggi province / GRI연구논총 / 재단법인 경기연구원 20(2) : 261~286

[web] 아주경제 / 2018 / 롯데호텔, 감정노동자 보호법 개정 홍보 웹드라마 제작 ‘눈길’ / https://www.ajunews.com/view/20181203155919863

[journal] 안대희 / 2012 / The Effect of Airline Cabin Crew's Emotion Labor on the Job Stress and Service Delivery Level and Turnover Intention / 관광산업연구 / 관광산업연구소 6(1) : 71~93

[journal] 양송자 / 2014 / The Effects of Hotel Employee’s Emotional Labor on Burnout. - Focused on Job Stress as a Mediator and Emotional Regulation as a Moderator - / 호텔관광연구 / 한국호텔관광학회 16(4) : 241~267

[journal] 조수현 / 2016 / A Study on The Effects of Emotional Intelligence on Organizational commitment, Job satisfaction and Turnover Intention of The five star Hotel Employees / 관광레저연구 / (사)한국관광레저학회 28(11) : 75~91

[journal] 염수길 / 2018 / The Moderating Role of Organization-Based Self-Esteem on the Structural Relationship between Hotel Employees’ Job Stress and Service Orientation / 관광연구 / 대한관광경영학회 33(5) : 149~173

[journal] 염진철 / 2018 / A study on structural relationship between emotional labor, emotional disharmony, job stress, job burnout and turnover intentions by hotel cooking employees / 관광연구 / 대한관광경영학회 33(6) : 91~110

[book] 우종필 / 2016 / 우종필 교수의 구조방정식모델 개념과 이해 / 한나래아카데미

[journal] 윤세남 / 2015 / The Mediating Effect of Self-Efficacy in the Relationships of Emotional Intelligence with Organizational Citizenship Behavior and Innovative Behavior among Hotel Employees / Tourism Research / 한국관광산업학회 40(2) : 179~198

[journal] 윤영일 / 2016 / The Effects of Emotional Labor on Counterproductive Work Behavior and Turnover Intention in Hotel Employees: A Moderating Role of Social Support / 관광경영연구 / 관광경영학회 20(3) : 39~61

[journal] 유정아 / 2015 / The Effect of Airline’s Customer Satisfaction Training Program on Emotional Labor of Flight Attendants / 한국항공경영학회지 / 한국항공경영학회 13(5) : 27~49

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[journal] 이혜미 / 2014 / The Effects of Perceived Expression Request on the Emotional Labor, Job Burnout and Job Satisfaction of Hotel Employees A Case of Five Star Hotels in Seoul / 호텔경영학연구 / 한국호텔외식관광경영학회 23(3) : 105~122

[journal] 임지은 / 2014 / The effects of labor stress on organizational citizenship behavior and intention to leave: Focused on Moderating Effect of organizational support / 서비스경영학회지 / 한국서비스경영학회 15(5) : 51~79 / 10.15706/jksms.2014.15.5.003

[journal] 정은별 / 2016 / The Relationships between the Employer Brand Perceived by Hotel Employees and Brand Citizenship Behavior: Focused on the Mediating Effects of Brand Commitment / 관광학연구 / 한국관광학회 40(5) : 87~106 / http://dx.doi.org/10.17086/JTS.2016.40.5.87.106

[journal] 정효선 / 2012 / The Effects of Culinary Employees' Stress Coping Styles on Counterproductive Work Behaviors and Turnover Intention in a Deluxe Hotel / Culinary Science & Hospitality Research / (사)한국조리학회 18(3) : 32~45 / 10.20878/cshr.2012.18.3.003

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[journal] 조경희 / 2010 / Effect of Cabin Attendants' Job Stress on Job Satisfaction and Organizational Commitment and Turnover Intention in the Airline Service / 한국콘텐츠학회 논문지 / 한국콘텐츠학회 10(7) : 404~419

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[journal] 최병창 / 2019 / The effect of emotional labor of hotel employees on emotional exhaustion and self-efficacy-Moderating effect of emotional intelligence- / 관광연구 / 대한관광경영학회 34(1) : 161~182

[journal] 최부근 / 2018 / Effects of emotional labor and job characteristics on job stress and turnover intention in dental hygienists using the structural equation model / 한국치위생학회지 / 한국치위생학회 18(1) : 31~42 / https://doi.org/10.13065/jksdh.2018.18.01.31

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[journal] 추윤경 / 2020 / The Impact of Experienced Customer Incivility on Job Stress and Deviant Workplace Behavior in Hotel Employees: The moderating effect of Perceived Organizational Suport / Tourism Research / 한국관광산업학회 45(1) : 287~305 / 10.32780/ktidoi.2020.45.1.287

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