Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
The Structural Relationship Between Hotel Employees’ Person-Job Fit, Emotional Labor, Emotional Exhaustion, and Turnover Intention: Moderating Effect of Perceived Organization Support
ABSTRACT
열림/닫힘 버튼KEYWORDS
열림/닫힘 버튼199 Viewed
0 Downloaded
KCI Citation Counts (5)
열림/닫힘 버튼[journal] Adelmann, P. K. / 1989 / Facial efference and the experience of emotion / Annual Review of Psychology 40(1) : 249~280
[journal] Ashforth, B. E. / 1993 / Emotional labor in service roles : The influence of identity / Academy of Management Review 19(1) : 88~115
[book] Blau, P. / 1964 / Exchange and power in social life / Wiley Ltd
[journal] Bluedorn, A. C. / 1982 / A unified model of turnover from organizations / Human Relations 35(2) : 135~153
[journal] Brotheridge, C. M. / 2002 / Emotional labor and burnout: Comparing two perspectives of “people work.” / Journal of Vocational Behavior 60 : 17~39
[journal] Brotheridge, C. M. / 2003 / Development and validation of the emotional labour scale / Journal of Occupational and Organizational Psychology 76(3) : 365~379
[journal] Caldwell, D. F. / 1990 / Measuring person-job fit with a profile-comparison process / Journal of Applied Psychology 75(6) : 648~
[journal]
채신석
/ 2012
/
The Effect of Emotional Labor on Emotional Dissonance and Behavioral Intentions in Hotel Employees
/ 관광학연구
/ 한국관광학회
36(7)
: 237~258
[journal] Chen, L. H. / 2008 / Job satisfaction among information system personnel / Computers in Human Behavior 24(1) : 105~118
[journal]
조원섭
/ 2014
/
The Effect of Organizational Culture of Super Deluxe Hotels on Turnover Intention
/ Tourism Research
/ 한국관광산업학회
39(3)
: 183~198
[journal]
최보인
/ 2011
/
The Effects of Person-Organization Fit and Person-Job Fit on Organizational Effectiveness
/ 조직과 인사관리연구
/ 한국인사관리학회
35(1)
: 199~232
[journal]
최창환
/ 2010
/
Structural Relationships Between Antecedents and Consequences of Hotel Employees' Perceptions of Disliked Customers in Emotional Labor
/ 호텔관광연구
/ 한국호텔관광학회
12(4)
: 176~192
[journal]
최동희
/ 2012
/
The Effect of Work-Family․Family-Work Conflict on the Emotional Exhaustion of Hotel Culinary Employees
/ Culinary Science & Hospitality Research
/ (사)한국조리학회
18(1)
: 213~227
[journal]
최해수
/ 2018
/
The Effect of Organizational Support on Organizational Citizenship Behavior and Job Engagement of Hotel Employees : The Moderated Mediation Effect of Collectivism
/ 관광연구
/ 대한관광경영학회
33(1)
: 1~20
[report] Choi. Y. S. / 2020 / The effects of hotel employees’person-environment fit on emotional labor: The mediating effect of customer orientation and moderating effect of perceived value of work / Sejong University
[journal] Cordes, C. L. / 1993 / A review and an integration of research on job burnout / Academy of Management Review 18(4) : 621~656
[journal] Diestel, S. / 2010 / Interactive effects of emotional dissonance and self-control demands on burnout, anxiety, and absenteeism / Journal of Vocational Behavior 77 : 412~424
[book] Edwards, J. R. / 1991 / Person-job fit: A conceptual integration, literature review, and methodological critique / John Wiley & Sons
[journal] Eisenberger, R. / 1986 / Perceived organizational support / Journal of Applied Psychology 71(3) : 500~507
[journal] Endler, N. S. / 1976 / Toward an interactional psychology of personality / Psychological Bulletin 83(5) : 956~
[journal] Fleischer, B. J. / 1985 / Identification of strategies to reduce to among child care workers / Child Care Quarterly 14(2) : 130~139
[journal] Fornell, C. / 1981 / Evaluating structural equation models with unobservable variables and measurement error / Journal of Marketing Research 18(1) : 39~50
[journal] Gouldner, H. P. / 1960 / Dimensions of organizational commitment / Administrative Science Quarterly 4(4) : 468~490
[journal] Grandey, A. / 2003 / When"The show must go on" : Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery / Academy of Management Journal 46(1) : 86~96
[journal] Han, S. J. / 2016 / The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention / International Journal of Hospitality Management 52 : 97~106
[book] Hochschild, A. / 1983 / The managed heart : Commercialization of human feeling / University of California Press
[thesis] Iverson, R. D. / 1992 / Employee intent to stay:An empirical test of a revision of the price and mueller model / doctoral / University of Iowa
[journal] Jackson, S. E. / 1986 / Toward an understanding of the burnout phenomenon / Journal of Applied Psychology 71(4) : 630~
[report] Jang, J. K. / 2011 / A study on the dynamism of emotional labor / Korea University
[journal]
장선윤
/ 2019
/
The Effect of Person-Job Fit on Job Satisfaction for the Employees of the Service Sector: Focused on the Mediating Effects of Perceived Organizational Support
/ 한국산학기술학회논문지
/ 한국산학기술학회
20(9)
: 111~120
/ https://doi.org/10.5762/KAIS.2019.20.9.111
[journal]
전순영
/ 2015
/
A Study on the Influence of Emotional Labor on Job Satisfaction: Focusing on the Moderating Effect of Perceived Organizational Support
/ 대한경영학회지
/ 대한경영학회
28(12)
: 3235~3255
/ http://dx.doi.org/10.18032/kaaba.2015.28.12.3235
[journal]
정주현
/ 2015
/
The Study of Structural Relationship among Hotel Employees' Customer Verbal Aggression, Emotional labour, Emotional Exhaustion, and Counterproductive Work Behaviour.
/ 관광경영연구
/ 관광경영학회
19(3)
: 85~106
[journal]
강다헌
/ 2012
/
A Study on the Effects of the Person-Environment Fit of Hotel Employees’ on Job Satisfaction and Customer Orientation
/ 관광연구저널
/ 한국관광연구학회
26(3)
: 345~360
/ http://dx.doi.org/
[journal]
강현수
/ 2019
/
The Relationship between Emotional Labor and Service-Oriented OCB: The Mediation Effect of Job Burnout and the Moderating Effect of Perceived Organizational Support
/ 서비스경영학회지
/ 한국서비스경영학회
20(5)
: 183~210
/ https://doi.org/10.15706/jksms.2019.20.5.009
[report] Kang, I. J. / 2015 / The relationships among turnover intention, career related learning, career motivation, perceived organizational support, organizational commitment, career commitment and employability of office workers in large corporations / Seoul University
[journal]
강재호
/ 2008
/
A Study on the Difference of Emotional labor and its Consequence according to the Interaction Styles with Customer : Focused on the relationship between emotional labor and psychological well-being
/ 호텔경영학연구
/ 한국호텔외식관광경영학회
17(1)
: 157~174
[journal]
김보인
/ 2017
/
The Antecedent of Employee Turnover Intention - Employee Group Comparison Analysis -
/ 인적자원관리연구
/ 한국인적자원관리학회
24(5)
: 31~47
[journal] Kim, H. J. / 2007 / Hotel service providers'emotional labor: The antecedents and effects on burnout / International Journal of Hospitality Management 27(2) : 151~161
[journal]
김형민
/ 2018
/
The effects of frontline hotel employees’ experience of abuse of dominant position of hotel guest on burnout in hotel department : Focused on rooms team and F&B team
/ 호텔경영학연구
/ 한국호텔외식관광경영학회
27(6)
: 75~92
/ 10.24992/KJHT.2018.08.27.06.75.
[journal]
김효실
/ 2014
/
The Effect of Emotional Labor on Psychological Well-being of Hotel Employees
/ 외식경영연구
/ 한국외식경영학회
17(1)
: 93~112
[journal]
김장호
/ 2018
/
The Structural Relationship Among Support activities of Service Enterprise, Emotional Labor and Emotional Exhaustion
/ 관광연구
/ 대한관광경영학회
33(1)
: 81~99
[journal]
김주연
/ 2013
/
Effects of Tour Conductors Emotional Labor on Emotional Dissonance and Burnout
/ 관광연구
/ 대한관광경영학회
28(2)
: 305~324
[journal]
김기훈
/ 2010
/
Effect of Emotional Dissonance and Exhaustion on Customer Orientation for Hotel F&B Employees
/ 외식경영연구
/ 한국외식경영학회
13(1)
: 215~231
[journal]
김광지
/ 2011
/
The Influence of Emotion Labor on Job Burnout of The Hotel F&B Employees - Focused on Moderating Roles of Employment Status -
/ 외식경영연구
/ 한국외식경영학회
14(4)
: 27~44
[journal]
김미경
/ 2019
/
A Study on the Influence of Underemployment Perceived by Casinos Employees on Turnover Intention: Focused on the Moderating Effect of Career Adaptability
/ Tourism Research
/ 한국관광산업학회
44(1)
: 25~45
/ 10.32780/ktidoi.2019.44.1.25
[report] Kim, M. K. / 2019 / The influence of emotional expression rules on emotional labor strategy of the hotel employee on the emotional exhaustion and job satisfaction / Kyung Hee University
[journal]
김민영
/ 2020
/
The Structural Relationship between Hotel Employee's Emotional Labor, Job Stress and Response Behaviors: An Application of Farrell`s EVLN Model
/ 관광학연구
/ 한국관광학회
44(5)
: 181~207
/ http://dx.doi.org/10.17086/JTS.2020.44.5.181.207
[journal]
김이수
/ 2017
/
The impact of five-star hotel employees’ emotional labor on job burnout and organizational commitment
/ 관광연구저널
/ 한국관광연구학회
31(3)
: 151~165
/ http://dx.doi.org/10.21298/IJTHR.2017.03.31.3.151
[journal] Kristof, A. L. / 1996 / Person organization fit:An integrative review of its conceptualizations, Measurement, and implications / Personnel Psychology 49(1) : 1~49
[journal] Kristof-Brown, A. L. / 2005 / Consequences of individuals' fit at work: A meta-analysis of person-job. person-organization. person-group & person–supervisor fit / Personnel Psychology 58(2) : 281~342
[report] Lee, K. S. / 2020 / Impact of perceived organizational support, workautonomy, and family support on work-lifebalance of restaurant business employees: Focusing on the parameter of emotional labor and the moderating effect of working hours / Kyonggi University
[report] Lee, M. J. / 2016 / Testing the stressor-strainoutcome model of flight attendants' job stressors in predicting some consequences / Kyunghee University
[report] Lee, Y. J. / 2019 / The effect of communication type factors of the hotel supervisor on the turnover intention: Focused on the moderating effect of self-efficacy and organizational support perception / Sejong University
[journal]
이유라
/ 2010
/
An Effect of the Emotional Labor on the Burnout and the Job Satisfaction of the Hotel Employees
/ 관광연구
/ 대한관광경영학회
25(1)
: 185~203
[report] Lim, J. H. / 2019 / The structural relationships among turnover intention, perceived organizational support, proactive behavior, and organizational socialization and moderating effects of work-life balance of college and university graduate early careers in small and medium-sized enterprises / Seoul University
[journal]
임숙영
/ 2019
/
A Study on the Relative Importance and the Priority of Elements Affecting Domestic Airline Pilot's Turnover Intention : Using Analytic Hierarchy Process(AHP) Method
/ 관광레저연구
/ (사)한국관광레저학회
31(7)
: 359~378
[book] Maslach, C. / 1982 / Burnout : The cost of caring / Prentice-Hall
[journal] Maslach, C. / 1981 / The measurement of experienced burnout / Journal of Occupational Behavior 2 : 99~113
[journal] Maslach, C. / 2001 / Job burnout / Annual Review of Psychology 52(1) : 397~422
[journal] Mobley, W. H. / 1982 / Employee turnover : Causes, consequences, and control / Addison-Wesley Series on Managing Human Resources 36(3) : 506~
[journal]
문명주
/ 2015
/
Do the Types of Emotional Labor and Leisure affect Job Satisfaction? : Exploratory trial for Typology of Airline Employee’s Emotional Labor and Leisure
/ 관광경영연구
/ 관광경영학회
19(3)
: 17~40
[journal] Na, E. Y. / 2010 / Trends of value changes in Korea : Based on 1979 1998 and 2010 surver data / The Korean Psychological Association 24(4) : 63~92
[journal]
남궁주리
/ 2019
/
The effects of basic psychological needs on the emotional labor of hotel service encounter employees : Focusing on the moderating effect of intrinsic motivation
/ 관광연구저널
/ 한국관광연구학회
33(12)
: 109~125
/ https://doi.org/10.21298/IJTHR.2019.12.33.12.109
[journal] O’ Reilly, C. A. / 1991 / Measuring person-job fit with a profile-comparison process / Journal of Applied Psychology 75(6) : 648~
[journal]
오희균
/ 2016
/
Moderating Effect of Five - Star Hoteliers’ Person - Job Fit on the Relationship between Emotional Labor and Turnover Intention
/ 관광레저연구
/ (사)한국관광레저학회
28(3)
: 97~114
[journal]
오서경
/ 2018
/
A Study on the Relationship between Empathy, Emotional Exhaustion, Depersonalization, and Counterproductive Work Behavior of Employees in the Hotels
/ 외식경영연구
/ 한국외식경영학회
21(6)
: 25~46
[journal] Pack, H. H. / 2015 / A study on the effects of hotel employee`s work-family conflict between the emotional labor and job satisfaction / Journal of Tourism Management Research 19(2) : 133~154
[journal]
박인실
/ 2016
/
The influence of emotional labor of travel agency workers on their emotional exhaustion and turnover intention
/ 관광연구저널
/ 한국관광연구학회
30(6)
: 241~253
/ http://dx.doi.org/10.21298/IJTHR.2016.06.30.6.241
[journal]
박원우
/ 2007
/
Cause and Remedies of Common Method Bias
/ 인사조직연구
/ 한국인사조직학회
15(1)
: 89~133
[journal] Price, J. L. / 1986 / A causal model of turnover for nurses / Academy of Management Journal 34 : 534~565
[journal] Rafaeli, A. / 1989 / The expression of emotion in organizational life / Research in Organizational Behavior 11(1) : 1~42
[journal]
심철현
/ 2013
/
The Effects of Hotel Employees’ Emotional Labor on Turnover Intention - Focused on Moderating Effects of Coping Strategy -
/ 외식경영연구
/ 한국외식경영학회
16(6)
: 265~283
[book] Woo, J. P. / 2016 / 우종필 교수의 구조방정식모델개념과 이해 / Hannarae Academy
[journal]
윤진영
/ 2012
/
The Influence of Multiple Leisure Satisfaction Factors on Job Stress, Organizational Commitment for hotel Employee
/ 호텔리조트연구
/ 한국호텔리조트학회
11(1)
: 17~32
/ http://dx.doi.org/