In order to provide more integrated public services for multicultural families and immigrants in one place considering users’ convenience, the Multicultural Immigrants Plus Center (MIPC) has been establishing since 2017, as a collaborative model between governmental departments. Using the Delphi survey, this study analyzes the areas of collaboration structure, footing, and performance-based compensation of the MIPC and suggests a way to activate the center's collaboration system.
Based on the result of Delphi survey, this study attempted the following policy suggestions. In order to promote short-term collaboration, there must first be a common vision and goal setting in terms of a collaboration structure that can be implemented at the practical level without organizational and institutional changes, and information desk must be operated practically. Second, in terms of the collaboration structure, it is necessary to seek practical collaboration reinforcement through agenda setting. In order to promote mid- to long-term collaboration, it is necessary to first reorganize the law for effective center operation and management, and to strengthen the management responsibility and authority of local governments by proposing policies that consider both the collaboration basis and the collaboration reward system. Second, in terms of the collaborative structure, a demand survey should be conducted.