Although the use of video communication services is increasing gradually with the development of technology and globalization, research on the environment is insufficient. In this study, the user experience survey was conducted according to the distance from others(distance from the camera: short shot, medium shot, long shot) and image quality(high quality, low quality) to study the smooth communication, such as face-to-face conversations, in video communication services. Participants evaluated the experiment and conducted in-depth interviews to find out the reasons for it, on the sense of realism, intimacy, refusal, concentration, co-location, and interaction derived from relevant theories and prior research. One-way ANOVA and Scheffe post-analysis resulted in significant results for each distance(shot) x image quality in all six dependent variables. It is expected that the results of the analysis obtained from the study will be the basis for the improvement of the environment for the activation of video communication services in the future.