The purpose of this study is to compare the two countries through a case study and literature on the certification evaluation of Australia’s Contracting-out employment service company, which introduced the Quality Assurance Framework earlier than Korea.
The results of comparing the Quality Assurance Framework of employment services between Korea and Australia are as follows: First, in terms of target institutions to certification evaluation, certification is granted at the level of individual institutions in Korea because Contracting-out projects are contracted by the head office and branch offices respectively. However, Australia has a contract on a headquarter basis, so certification is centered on the head office. Second, in meeting certification standards and in the period of validity, Korea is required to meet certification standards before participating in Contracting-out business. However, Australia has a five-year contract period for Contracting-out business.
Third, in terms of linkage between certification evaluation and permance evaluation, Korea uses the results of previous year’s project evaluation as a requirement to meet the certification criteria for performance agencies. In Australia, however, there is no organic link between certification and performance evaluations.
The implications of this study are that in Korea, it is necessary to develop a certification evaluation index that can encourage Contracting-out employment service agencies to provide customized employment services to job seekers, reflecting the current situation in which the needs of job seekers are becoming very specific.