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A Design and Implementation of the User Customized e-Ring(Enterprise Ring Back Tone) System
Journal of The Korea Society of Computer and Information
Abbr :
JKSCI
2007, 12(2), pp.37-46
Publisher : The Korean Society Of Computer And Information
Research Area : Computer Science
2007, 12(2), pp.37-46
Publisher : The Korean Society Of Computer And Information
Research Area : Computer Science
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In this paper, we proposed a new customized e-Ring(Enterprise Ring Back Tone) system which could be represented each user and organization feature. The e-Ring system provided the ring back tone and additional services to reduce the waiting time when the client called an organization. This system was for an appropriate organization public relations instead of the meaningless ring back tone which was used usual call, also was maximized the service availability and work efficiency which was obtained from the automatic response and service suppling to users who had needs and questions.
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