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The Study on the Emotional Labor, Emotional Exhaustion and Turnover Intention of Call Center Tele-Communicators

  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Computer Science

이수연 1 HaeSool Yang 2

1호서대학교 벤처전문대학원
2호서대학교

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타입을 선택하세요 :
@article{ART001282446},
author={이수연 and HaeSool Yang},
title={The Study on the Emotional Labor, Emotional Exhaustion and Turnover Intention of Call Center Tele-Communicators},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2008},
volume={13},
number={5},
pages={291-308}