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A study on effect of e-CRM elements, Customer satisfaction and brand loyalty in the e-shopping mall

Journal of The Korea Society of Computer and Information
Abbr : JKSCI
2011, 16(1), pp.211-218
Publisher : The Korean Society Of Computer And Information
Research Area : Computer Science

김미지 1 김강 2

1경희대학교
2강원관광대학

등재

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