Influence of Dental Services on Satisfaction of Old Prosthetic Patients
Department of Dental Hygiene, Masan College
Key words: dental service, dental prosthesis satisfaction service, patient satisfaction
The main objective of this study is to investigate the improvement of the quality of dental health based on the dental service satisfaction factors of the old dental prosthesis patients of more than 60 years of age who use the dental institutes including dental hospital, clinic, and public health center and to identify the interest in the dental prosthesis as changing point. Across the country through a questionnaire survey of a question and answer type conducted by the trained dental hygienists or dentist's. Major results of the empirical analysis are as follows.
1, looking at variation of the variables of socio-demographic features of the
respondents, the group of female, age distribution of 60-65, average monthly income of 0.5-1 million Won, and schooling background of college showed significant difference. And the prosthesis treatment in terms of the purpose of visiting a dental institute, and the dental clinic in terms of the type of visiting dental institute showed a remarkably significant difference.
2, looking at variation of variables of the general features of the respondents, a prosthesis satisfaction service in terms of age showed significant difference; a prosthesis satisfaction service, dental staffs' service and dental facilities' service in terms of average monthly income showed significant difference; the entire conditions except for the dental facilities' service in terms of schooling and general features showed significant difference; and in terms of the purpose of visiting dental institute, it showed no significant difference. In terms of a visiting dental institute, the prosthesis satisfaction service, dental facilities, overall level of satisfaction, result of treatment, word of mouth and revisit showed significant difference.
3, looking at variation of the variables of post-installation prosthesis satisfaction of the respondents, the prosthesis satisfaction service, dentist's dental service, staffs' service, dental facilities' service and revisit in terms of the prosthesis type; and the prosthesis satisfaction service, word of mouth, revisit and overall level of satisfaction from the perspective of serious concern showed significant difference. The prosthesis satisfaction service and dentist's service in terms of the solving the economic burden; and the entire variables in terms of dissatisfaction elements showed a similar level of significant difference
4, in regard to the satisfaction of dental service and the change of the recognition of prosthesis patients, it was revealed that the level of dental prosthesis satisfaction of the respondents was closely related to the dentist's service, staffs' service, and dental facilities' service.
Finally, looking at the influence of the dental service on the treatment result, satisfaction, word of mouth, revisit and the overall satisfaction level, it was revealed that they had a great impact on the prosthesis satisfaction service.