Abstract
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The purpose of this study was to investigate dimensions, clusters, conceptual structure and relative importance when employed workers perceive needs for career transition service. Source material from interviewing 30 incumbents was gathered and edited, and final 86 statements were identified, and the participants rated similarity and importance between the statements. Multidimensional scaling and hierarchical cluster analysis using the assessment results were done, and used to form the concept map. The results of the study were as follows. First, 2 dimensions, service contents-administration and personal inner-outer resources improvement are found when the incumbents use to perceive the needs for the service. Second, 7 clusters and 19 sub-clusters were elicited from the incumbents' need for the service, which are providing a direct job, financial management, program design focused on experience, service supply during hired, self-awareness, supporting costs, education for starting business, personalized service design, job competencies improvement, health care, mental stabilization, re-employment skill improvement, public supporting policies awareness, family relationship improvement, career goal setting and planning, career adaptability improvement, change management, understanding outer circumstances, leisure management in order of importance. This study is significant in that it awakened the importance of consumer based service design by investigating the incumbents’ needs, and elicited new service factors have never known before. Also it gives us factor priority norm by relative importance analysis, and put the service administration equal position as much as contents. This study would be used as a new guideline for the service design and management, and contribute to improve the service efficiency by utilizing for career transition professionals education.