Analysis on Current Status of Quality Management and Strategies of Quality Improvement for Cyber University

JoungYoungRan; Eun Jung Jang

The purpose of this study was the analysis of the quality of cyber university and suggestions of improving the quality management for cyber universities. We analyzed current states of cyber universities’ quality management by conducting the survey, including 1,741 enrolled students and 200 faculties and administrative staffs. We developed the quality evaluation index CU_QPI(Cyber University Quality Performance Index)from the survey. As a result, students evaluated the quality performance in order of Software(76.47), Organizational(76.21), Hardware (75.21), Humanware(75.06) system. Faculties and staffs evaluated the quality performance in order of Software(78.53), Organizational(77.92), Humanware(76.72), Hardware(76.61). And also we made suggestions of strategies for improving quality management and the institutional system of cyber university in domains of software(Accreditation of educational curriculum & instructional contents, Improving educational evaluation), hardware(Expansion of digital library,Advanced e-learning system) humanware(Establishment of center for teaching and learning,Expansion of job recruiting service, Systemization of staff development programs), and Organizational(Establishing quality management organization, Systemizing cyber university’s own institution organization) system. These suggestions was derived from lists of ‘strongly improvements needed’ items & ‘improvements needed’ items through IPA analysis.

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* 2022년 이후 발행 논문의 참고문헌은 현재 구축 중입니다.

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