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Analyzing Weights of the BSC Performance Evaluation Model for University Lifelong Education Centers
Journal of Lifelong Learning Society
Abbr :
JLLS
2014, 10(3), pp.181-208
Publisher : Institute of Distance Education
Research Area : Education
2014, 10(3), pp.181-208
Publisher : Institute of Distance Education
Research Area : Education
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This study analyzed weights of the BSC performance evaluation model to increase feasibility and utility of the management effectiveness and quality improvement for university lifelong education centers. This study conducted importance rating with 34 lifelong education expert panels. This study identified the importance of hierarchy items and showed weights including perspectives, critical success factors, and key performance indicators of the BSC performance evaluation model for university lifelong education centers. As a result, the important items of evaluation with the highest weights were "learners and the related peoples" among the 4 perspectives in the first hierarchy, "increasing learner satisfaction" among the 13 critical success factors in the second hierarchy, and "learner satisfaction degree" among the 54 key performance indicators in the last hierarchy. The study also proposed BSC weighted performance evaluation indexes for university lifelong education centers according to the scoring criteria of evaluation items in order to put together the analysis results of weights of the model and apply them to the practice of performance evaluation. This study can contribute to make rational criteria of the management performance evaluation for university education centers and increase effective value and practicability of the model.
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