The number of patients with stress diseases around the world is constantly increasing, and the medical market aims to integrate user-centered tangi ble and intangible service elements and derive innovative solutions based on the expansion of the fourth industrial market. Therefore, this study aims to identify related requirements through practical service design research that supports customers to feel more value in those services and products. Service design process methodology can be applied to personal mental healthcare products. Insight can be derived through user experience analysis and strategic directions for service design sol utions can be presented. Based on this, it is possible to induce the expansion of various similar services for different customized services, raise awareness of products in the medical device market, and expect related synergy effects.