[other] Amirarjmand, A. / 2008 / Role of ombudsman in protection of civil rights / AOA Members Studies

[other] Asian Development Bank / 2011 / Strengthening the ombudsman institution in Asia: Improving accountability in public service delivery through the ombudsman / Asian Development Bank

[book] Aufrecht, S. / 2000 / Righting Wrongs: the ombudsman in Six Continents / IOS Press

[book] Buck, T. / 2011 / The ombudsman enterprise and administrative justic / Ashgate

[journal] Busch, M. / 2005 / Accessibility and clarity of state child welfare agency mission statements / Child Welfare 84(3) : 415~430

[journal] 채원호 / 2011 / Strategies for Developing Citizen Ombudsman of Korean Local Government: the Case of Bucheon City / 한국사회와 행정연구 / 서울행정학회 22(2) : 23~48

[journal] 최유진 / 2013 / A Study of the Korean Ombudsman System: Finding Policy Alternatives using AHP / 행정논총 / 한국행정연구소 51(2) : 95~119

[other] Daegu Metropolitan City Welfare Ombudsman / 2014 / 2013 Annual report / Daegu Metropolitan City

[book] Evans, T. / 2012 / Professional discretion in welfare services: Beyond street-level bureaucracy / Ashgate Publishing

[journal] Evetts, J. / 2003 / The sociological analysis of professionalism: Occupational change in the modern world / International Sociology 18(2) : 395~415

[report] Fowlie, F. / 2008 / A practitioner’s guide to evaluating ombudsman offices

[journal] Friedrich, C. / 2000 / Public policy and the nature of administrative responsibility / The science of public policy: Essential readings in policy analysis II : 7~

[journal] Henriksson, L. / 2006 / Understanding professional projects in welfare service work: Revival of old professionalism? / Gender, Work & Organization 13(2) : 174~192

[book] Hong, J. / 2005 / Investigation and analysis of customer satisfaction with civil complaint administrative service / Korea Institute of Public Administration

[book] Hong, S. / 2011 / A comparative study on ombudsman institution in Asian region / Anti-Corruption and Civil Rights Commission

[journal] 황옥경 / 2003 / A Look into the Monitoring of Children's Rights / 아동과 권리 / 한국아동권리학회 7(1) : 1~24

[book] Jones, G. / 2009 / Conducting administrative oversight and ombudsman investigations / Canada Law Books

[book] Jung, S. / 2005 / Proposals to improve the ombudsman in Korea / The Ombudsman of Korea

[confproc] Kim, H. / 2010 / Local administration and experiences as ombudsman / A paper presented at 2010 annual conference of the Korean Association of Governmental Studies

[confproc] Kirkham, R. / 2012 / The 21st century ombudsman enterprise / A paper to be presented to the IOI Biennial Conference

[journal] 이재연 / 2006 / Ombudsperson for Children as an Independent Institution toProtect Children's Rights / 아동과 권리 / 한국아동권리학회 10(1) : 23~47

[journal] 이영자 / 2010 / A Study on the Introduction of a Welfare Ombudsman System for Solving Difficulties of Long-term Care Facility for Elderly : The Focus on the Social Welfare Ombudsman system in Japan / Korean Social Welfare Administration / 한국사회복지행정학회 12(1) : 1~25

[journal] Lubbers, J. / 1997 / Ombudsman offices in the federal government: An emerging trend? / Administrative and Regulatory Law News 22(7)

[report] Pang, J. / 2009 / Comparative study of ombudsman systems of Asia: Review of systems in Macao, Korea and India / AOA Members Studies

[other] Park, J. / 2006 / Background of the ombudsman and its structural characteristics / Ombudsman of Korea Policy Collection

[book] Rosanvallon, P. / 2011 / Democratic legitimacy: Impartiality, reflexivity, proximity / Princeton University Press

[book] Seneviratne, M. / 2002 / Ombudsmen: Public services and administrative justice / Butterworths

[report] Soderman, J. / 2004 / How to be a good ombudsman

[other] Son, N. / 2015 / Introduction of welfare ombudsman in Gyeongbuk-Do, Korea / Gyeongbuk Happiness Foundation

[confproc] Song, C. / 2005 / Measures to activate citizen ombudsman in local governments / A paper presented at the 2004 Annual Conference of the Korean Association for Local Government Studies

[book] Stadlmayer, G. / 2008 / European ombudsman institutions / Springer

[other] Stuhmcke, A. / 2009 / Evaluating ombudsman: A case study in developing a quantitative methodology to measure the performance of the ombudsman / International Ombudsman Yearbook 10

[report] The Ombudsman of Korea / 2014 / Study on foreign ombudsman institutions

[other] Waseem, M. / 2010 / Independence of ombudsman / AOA RETA Studies