With the recent development of the Internet, big changes have occurred in all areas of daily life. Because the Internet brings many opportunities beyond time and space constraints. This strength stands out especially in the commercial market. If the Internet is connected, transactions can be made regardless of the border. However, as the frequency of use increases, the problem is also increasing. In this paper, the cross-border consumer issues were presented due to the development of e-commerce. Today, the problem of cross-border e-commerce consumers is increasing in proportion to the increase in Internet use. Cross-border e-commerce has the advantage of broadening consumers' choices, but the structural nature of Internet transactions makes it difficult to remedy consumer damage. To solve this problem, we looked into legal and institutional responses that are being implemented in major countries, including Korea. But mostly about business-to-business transactions, failing to embrace the issue of e-commerce between consumers and businesses. In addition, the legal system for e-commerce is in the process of overhauling, but its effect is insufficient. To solve these consumer problems, we propose the need to seek legal and policy aspects to find out what form of 'inter-border e-commerce' is taking place in the practice of trading and alternative solutions to resolve consumer disputes and remedy damages.