Various theoretical studies have been conducted to activate universityarchives, but the services provided currently in the field haven’t been muchstudied. This study aims to investigate the usage and users of the domesticuniversity archives, examine the types of the archival information servicesprovided, understand the characteristics and limitations of the services, andsuggest the development direction.
This study set 3 objectives for the research. First, Identify the users ofthe university archives, the reason of the use, and the kinds of archivalmaterials used. Second, the kinds of services and programs the universityarchives provide to the users. Third, the difficulties the university archivesface to execute information services, the plans they consider in the future,and the best possible direction to prove the services.
The authors of the study determined to apply interviews with the staffsat university archives to identify the current status of the services. For this,the range of the services offered in the field of university archives wasdefined first, and then, key research questions were composed. To collectvalid data, authors carried out face to face interviews and email/phoneinterviews with the staff of 12 university archives, as well as the investigation of their Web sites. The collected data were categorized by thetopic of the interview questions for analysis.
By analyzing the data, some useful information was yielded including thedemographic information of the research participants, the characteristics ofthe archives’ users and requests, the types and activities of the services theuniversity archives offered, and the limitations of archival informationservices, the archives’ future plans, and the best possible developmentdirection. Based on the findings, this study proposed the implications andsuggestions for archival information services in university archives, in 3domains as follows. First, university archives should build close relationshipwith internal university administrative units, student groups, and facultymembers for effective collection and better use of archives. Second,university archives need to acquire both administrative records by transferand manuscripts and archives by active collection. Especially, archives needto try to acquire unique archives of the universities own. Third, thearchives should develop and provide various services that can elevate theawareness of university archives and induce more potential users to thearchives. Finally, to solve the problems the archives face, such as the lackof the understanding of the value of the archives and the shortage of thearchival materials, it was suggested that the archivists need to activelycollect archival materials, and provide the valuable information by activeseeking in the archives where ever it is needed.