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Gap Analysis of Users' Perceptions and Staffs' Expectations Regarding the Library Service Quality, Customer Satisfaction and Loyalty

Journal of the Korean Library and Information Science
2006, 40(4), pp.165-181
Publisher : 한국문헌정보학회
Research Area : Library and Information Science

Oh, Dong-Geun 1 Lim, Young Kyu 2 Ji-suk Yeo 3

1계명대학교
2계명대학교
3계명대학교

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