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Measuring Library User Satisfaction using the Public Consumer Satisfaction Index (PCSI)

Journal of the Korean Library and Information Science
2018, 52(1), pp.313-340
Publisher : 한국문헌정보학회
Research Area : Library and Information Science

Nahyun Kwon 1 Soon Hee Pyo 2 Jungyeoun Lee 3

1명지대학교
2성균관대학교
3이화여자대학교

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