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The focus of this study is the amount of information service users receive and their level of satisfaction with the services. The study analyzes the Community Service Innovation program (CSI) (funded by the Ministry of Health and Welfare) for “early intervention services for the children with ADHD” in Daegu. Most CSIs are designed and run by local government and the service users are bestowed the E-voucher card enabling them to choose a service provider. This study assesses the role of information when users select service providers, and how the amount of information influence the level of user satisfaction. In order to achieve the study goals, the sample, which yielded 363 responses, was drawn from customer lists of service organizations in Daegu. Data were gathered through the questionnaire and analyzed using descriptive statistics, T-tests, one-way ANOVA, and multiple regression analyses. The research findings reveal the level of satisfaction to be relatively high (4.4 out of 5), while the average amount of information that users received was 5.5 out of 6. Most users received information on service content, price, and how to change the schedule, but over 10% of users did not receive information on how to solve problems, how to stop receiving the service, or how to find another service provider. Most importantly, the amount of information has a significant impact on the level of satisfaction, even after controlling for the characteristics of children, family, and service utilization factors.

The social enterprise support system in Korea has some problems in terms of sustainability because it is mainly operated by government rather than the private sector. For example the government currently provides a percentage of indirect labor costs, but this is a time-limited subsidy. On the other hand, in Japan, the government introduced tax deductions for donations to non-profit organizations in 2012. The purpose of this study is to compare social enterprise funding policies in Korea and Japan and to derive significant implications for the improvement of social enterprise. The implications of the Japanese case are that transparency and disclosure of information are most conducive to gathering donations, and tax deductible donations can improve private sector support for social enterprise. In Korea, tax deductions for donations could similarly improve social enterprise support, not only from government, but also from the private sector.

This study focuses on the fairness of public support for the arts. It is widely claimed that public support for the arts is unfair and that the system requires thorough reexamination. A problem however it that even though the support system is viewed negatively by many, there is no clear definition of fairness in the public realm. This study argues that the issue of fairness may be differently understood depending upon a person’s position in relation to the support. For example, artists might harbor positive or negative opinions depending on their chances of receiving support. However, non-artists who work in the arts area as staff are more likely to have positive opinions because they have knowledge about the support system and its evaluation process. The survey reveals that recipients of public support in the arts evaluate the fairness of the support system differently, and attach different meanings to the support system. As a result, the study proposes that a differentiated approach is required in efforts to enhance fairness in public support for the arts, as there is a need to deal with each recipient group separately.

An Exploratory Study of Priorities for Culture and Arts Education Policy: With a Focus on In-depth Interviews and the Analytic Hierarchy Process of Policy Actors for Culture and Arts Education in Schools This research analyzes in detail the problems of 1) perception sharing, 2) role revision and strengthening the capabilities of project participants, 3) infrastructure building for maximization of project effectiveness, 4) improvement of relational structures based on theoretical discussion of policies for culture and arts education (with a particular focus on culture and arts education in schools). The empirical analysis focuses on the results of an AHP (Analytic Hierarchy Process) questionnaire to determine the future policy priorities of actors and experts. Based on the results, implications for the future are discussed including suggestions for future policy direction.

The European Capitals of Culture(ECoC) program clearly shows the opportunities and challenges for European integration. EU member countries have sought to maintain their autonomy while benefiting from the ECoC program. By way of contrast, the European Commission has stressed common European values which would serve as an essential building block for the formation of a European federal government. This lack of consensus on the goals of the ECoC has been the norm rather than the exception. Even aside from goal ambiguity, the ECoC program has been the site of varying degrees of conflict between the Commission and member countries. As the guardian of the Union’s Treaty, the Commission has pursued the extension of its power and legitimacy through the program at the expense of individual countries’ cultural autonomy. From the goal ambiguity-conflict matrix perspective, the ECoC program has demonstrated three different modes of policy implementation: (1) experimentalimplementation(1985-1992);(2)symbolicimplementation(1993-2004);and(3)administrativeimplementation(2005-2011).

The purpose of this study is to seek improvement of the multicultural education human resource development program of the Ministry of Culture’s Korea Arts and Culture Education Service. On this basis, the study uses SERVQUAL and IPA (Importance-Performance Analysis) to assess the service quality of the program. The results of the analysis are as follows. First, on the whole, the level of performance and expectation are high points. Second, there are statistically significant group differences (p<0.05) between performance and expectation on the five SERVQUAL factors (tangibles, reliability, responsiveness, assurances, empathy). Third, the results of the IPA situate empathy in the first quadrant, tangibles in the second quadrant, reliability and responsiveness in the third quadrant, and assurances in the fourth quadrant. Lastly, it is important to develop the employee-oriented educational program in order to improve the quality of the multicultural education human resource development program.

This paper investigates factors affecting satisfaction with cyber education through the case of COTI. The regression analysis focused on the effects of learners’ educational environment, and content of education on the level of satisfaction with cyber education. The results of the analysis reveal learners’ motivation and attitude, the validity of educational contents, and interaction between learner and teacher to have statistically significant and positive effects on student satisfaction. Policy implications are discussed in the conclusion.

Using Baumol’s model of unbalanced growth, this study has attempted to empirically analyze whether the rising costs of public services is responsible for the increases in public sector spending. To this end, using panel data for the 25 OECD member nations for the period from 1990 to 2010, we have estimated the effects of the increases in production cost of public services on the increases in public sector spending. Four areas of public spending were selected for analysis: education, health care, public order and safety, and social welfare. Feasible Generalized Least Squares were used in order to eliminate heteroscedasticity and autocorrelation observed in the first OLS regression. The main findings are summarized as follows. First, the per capita real wage growth was found to have significant positive (+) effects on spending on education, health care, public order and safety, and the growth rate of real expenditure in the field of social welfare. Also, the coefficients were seen to be high, suggesting that the impact of wage increases is very large. Second, the per capita real GDP growth was seen to have no significant effects on any of this spending, except for social welfare spending, and the coefficients were found to show values close to zero. In social welfare spending, the per capita real GDP growth was found to have significant negative (-) effects. This result seems attributable to the fact that social welfare spending includes cash payments such as low-income cost of living support and unemployment benefits. In sum, these findings, as illustrated in Baumol's model, support the claim that rises in the costs of production of public services have large effects on increases in public sector spending.

Recent years have seen a sudden increase in the number of foreigners staying in Korea, causing the issue of how to assist them in adapting themselves to Korean society to emerge. To deal with this issue, the Korean government has been modifying laws and regulations since 2007. A significant role is played by the Foreigner Policy Committee, which was founded in 2008 to supervise all foreigner related matters. The analysis of the annual enforcement plans of central and local governments, which were established based on the ‘the First Foreigners' Policy Master Plan’ of 2008, reveal budget shortfalls, budgetary overlaps, and the absence of outcome evaluations to be the main drawbacks. This study has a particular focus on budget shortages, and suggests the introduction of related funds to the system as an alternative to the current situation. Funds are similar to special accounts in some ways, but provide a good fit to the requirements of foreigner-related policies - autonomy and the necessity of long-term plans. In terms of financial resources, various ways of fundraising are proposed under the benefit principle.

In recent years, mergers and acquisitions among organizations have gained popularity as a way of efficiently accomplishing organizational goals. While efficiency, economy, and synergy are emphasized in the process of mergers, employees’ negative emotions coming from mergers are frequently ignored. Fear, anger, and sadness are examples of negative emotions that employees may encounter in the merger process. Negative emotions may lead to negative employee attitudes (e.g., a lack of job satisfaction or alienation) in post-merger organizations, which, in turn, increases job turnover and decreases organizational performance. In this study, we explore to what extent integration affects job satisfaction and alienation in the wake of mergers. We use two types of integration as our main explanatory factors; human integration and functional integration. The empirical findings show that human integration significantly increases employees’ job satisfaction while decreasing alienation in post-merger organizations, and functional integration is significantly correlated with job satisfaction, not with alienation. Based on our empirical findings, we make the claim that post-merger integration management (PMIM) is important to balance the negative attitudes of employees in post-merger organizations, and ultimately enhance organizational performance.

Focusing on comparing individual and social factors, this paper examines the determinants of employees' change in commitment and job satisfaction in the process of organizational mergers. Despite the abundance of literature on the effectiveness of organizational mergers, few studies focus on investigating how individual employees adapt themselves during the period of organizational change. Data was collected from a survey of 104 middle managers working in Korea Land and Housing Corporation, which was formed from the merging of Korea Land Cooperation and Korea Housing Corporation. The results of regression analysis on individual factors show that job position significantly affects the change in commitment and satisfaction while expectation of promotion or increasing performance pay does not do so. More importantly, social factors were found to have a significant and positive effect on the change in commitment and satisfaction. This implies that employees who are more connected informally with colleagues are likely to have lesser changes in commitment and satisfaction resulting from radical organizational changes. In other words, the social relationships of employees significantly affect the degree of change in commitment and satisfaction. To achieve a successful post-merger integration among employees, this paper recommends designing strategies based on their social relationships.

Public interest in lotteries has been increasing over recent years, as evidenced by the growth in ticket sales and in the number of lottery funds. Previously, scholars paid very little attention to lottery policy but recently it has become one of the major major policy issues for everybody in the Government. In order to address the issue of quantitative growth accompanied by qualitative shortcomings which lotteries face, this study has analyzed the agenda setting processes of lottery policy based on historical facts. A particular focus was the definition of agenda setting as the first step in the policy process by the lead group, as well as public interest in the agenda setting process. The results of the case study reveal that there are four types of agenda setting processes in Korean lottery policy; mobilization of the housing lottery, inside-access of the sports lottery, outside-initiation of the online lottery, and consolidation of the union lottery. Changes were made simultaneously in the type of agenda-setting process, the control system, and regulation of the lottery market. In the agenda-setting process, the lead group has been affected by the political environment, and public interest has been influenced by the results of the previous lottery policy. The most important step toward choosing an alternative lottery policy is the agenda setting stage. Since the agenda has been built, there have been hardly no changes and the agenda has been reflected in the formulation of lottery policy. The purpose of this study is to demonstrate that the value of 'justice' and the procedural standard of 'consolidation' are necessary in order to set the goal of the lottery policy agenda.

This study analyzes decision behavior and its determinants in national assembly subcommittees. Toward this end, the study focuses on the health committee and the industry committee. The results show that the terms used most frequently in both committees are expertise-related. The study finds that the stronger the representative elements in the committees, the lower the probability of approving laws is. In addition, the probability of approving laws is also reduced if expertise-based elements are strong.