[journal] 김호진 / 2004 / 문화복지서비스에 대한 주민만족도 결정요인 / 한국행정학보 / 한국행정학회 38(2) : 23~40

[book] 김영태 / 2002 / 정치적 불만족과 유권자의 투표행태. in: 한국의 선거 Ⅳ / 한국사회과학데이터센터 : 11~57

[journal] 김인 / 2004 / A Comparative Study on Service Quality of Day Care Center by Institution Type / 한국사회와 행정연구 / 서울행정학회 14(4) : 147~182

[journal] 김주원 / 2003 / Analysis to recognize the program of community centers in Gang-Won province / 한국지방자치학회보 / 한국지방자치학회 15(1) : 149~168

[journal] 류영아 / 2006 / An Empirical Analysis of the Local Government Self-Evaluation Operation : Focused on the Evaluation Barrier Factors / 한국지방자치학회보 / 한국지방자치학회 18(3) : 29~52

[report] 박순애 / 2008 / 관악구 공공시설물의 효율적 활용방안 / 관악구청

[journal] 박정훈 / 2007 / Path Analysis of User Attitudes and Behaviors Toward Information Privacy / 행정논총 / 한국행정연구소 45(1) : 281~307

[journal] 박찬욱 / 1993 / 유권자의 선거관심도,후보인지능력과 투표참여의사: 제14대 총선전 조사결과를 중심으로 / 한국정치학회보 26(3) : 153~174

[journal] 서문희 / 2002 / 보육서비스의 확대 및 다양화 방안 / 도시문제 37 : 35~44

[book] 서울시 / 2002 / 2002 상반기 행정서비스 시민만족도조사-청소년수련관 / 서울특별시

[journal] 서현진 / 2003 / Clarifying the Relationship between Political Trust and Voting Using Path Analysis: The Case of American Voters / 한국정치학회보 / 한국정치학회 37(1) : 337~362

[journal] 송건섭 / 2005 / Performance Evaluation in Local Governments Using the Analysis of Public Service Quality / 한국사회와 행정연구 / 서울행정학회 16(1) : 151~178

[journal] 윤기찬 / 2004 / An Analysis on the Degree of Service Quality and the Stisfaction Factors in Social Welfare Service Using the SERVPERF Method / 행정논총 / 한국행정연구소 42(4) : 133~162

[journal] 이승종 / 2001 / 지방정치에서의 참여 불평등: 현실과 과제 / 한국정치학회보 35(1) : 327~343

[journal] 이원욱 / 2004 / A Study of Impact of Service Quality on Service Productivity / 행정논총 / 한국행정연구소 42(3) : 53~74

[journal] 이원욱 / 2007 / Precedent Studies of Citizen Satisfaction Evaluation for Public Service - Daegu Metropolitan Government - / 한국지방자치학회보 / 한국지방자치학회 19(2) : 29~51

[journal] 이희태 / 2003 / A Study on the Analysis of Citizen Satisfaction for Urban Public Service / 지방정부연구 / 한국지방정부학회 7(4) : 215~232

[journal] 조병훈 / 2007 / The Effect of the Contents of Local Festival on the Satisfaction of the Visitors: Mainly Based on the Data from 2006 Kwangju Biennale / 현대사회와 행정 / 한국국정관리학회 17(3) : 153~170

[journal] 조연숙 / 2001 / 복지서비스기관 운영형태 다양화의 성과분석: 서울특별시 여성발전센터를 중심으로 / 한국행정학보 35(4) : 297~316

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[journal] Bouckaert, Geert / 2003 / Comparing Measures of Citizen Trust and User Satisfaction as Indicators of ‘'good governance’': Difficulties in Linking Trust and Satisfaction Indicators / International Review of Administrative Sciences 69 : 329~343

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