Chong, Hyon-sook. 2002. The Differences in Language Use between Koreans and Americans and Their Consequences: Communication Problems Found in a Case Study of Intercultural Communication in a Multicultural Organization. The Sociolinguistic Journal of Korea, 10(1). This study looks at some of the differences in language use between Koreans and Americans. Based on Yum's study as a comparing framework, this study examines the specific differences and their consequences found in a particular multicultural organization. The differences include process-centered vs outcome-centered, various language codes vs less various linguistic codes, indirect vs direct language, receiver-oriented vs sender-oriented. They result in misunderstandings and frustrations among the people involved, and in some situations are led to conflicts.