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@article{ART002603484},
author={Nam, So-Young and Seong A Lee and Kim， Yeo-Eun and Kang-Sook Lee},
title={Association of Interpersonal Competence and Emotional Labor with Job Stress in Occupational Therapists},
journal={Korean Journal of Occupational Therapy},
issn={1226-0134},
year={2020},
volume={28},
number={2},
pages={13-25},
doi={10.14519/kjot.2020.28.2.02}

TY - JOUR
AU - Nam, So-Young
AU - Seong A Lee
AU - Kim， Yeo-Eun
AU - Kang-Sook Lee
TI - Association of Interpersonal Competence and Emotional Labor with Job Stress in Occupational Therapists
JO - Korean Journal of Occupational Therapy
PY - 2020
VL - 28
IS - 2
PB - Korean Society Of Occupational Therapy
SP - 13
EP - 25
SN - 1226-0134
AB - Objective: The purpose of this study was to determine the association of interpersonal competence and emotionallabor with job stress in occupational therapists. Methods: The subjects of the study were 295 occupational therapists in Korea. All correspondence was conductedthrough SNS, and the analyzed questionnaires consisted of 9 items on general and job characteristics, 18 items oninterpersonal skills, 9 items on emotional labor, and 24 items on job stress. Results: The type of employment and payment were associated with job stress. Total interpersonal competence andtrust showed negative associations with job stress. Total emotional labor and frequency of emotional display andattentiveness to required displaying of rules showed a positive association with job stress. Conclusion: In this study, we found an association between interpersonal competence and emotional labor with jobstress of Korean occupational therapists. Therefore, it is necessary to enhance the interpersonal skills ofoccupational therapists such as their trust and to manage their emotional labor when performing their job. Inaddition, there is a need to conduct further studies related to job stress in terms of interpersonal competence andemotional labor for quality healthcare management.
KW - Job stress;Interpersonal competence;Emotional labor;Occupational therapists
DO - 10.14519/kjot.2020.28.2.02
ER -

Nam, So-Young, Seong A Lee, Kim， Yeo-Eun and Kang-Sook Lee. (2020). Association of Interpersonal Competence and Emotional Labor with Job Stress in Occupational Therapists. Korean Journal of Occupational Therapy, 28(2), 13-25.

Nam, So-Young, Seong A Lee, Kim， Yeo-Eun and Kang-Sook Lee. 2020, "Association of Interpersonal Competence and Emotional Labor with Job Stress in Occupational Therapists", Korean Journal of Occupational Therapy, vol.28, no.2 pp.13-25. Available from: doi:10.14519/kjot.2020.28.2.02

Nam, So-Young, Seong A Lee, Kim， Yeo-Eun, Kang-Sook Lee "Association of Interpersonal Competence and Emotional Labor with Job Stress in Occupational Therapists" Korean Journal of Occupational Therapy 28.2 pp.13-25 (2020) : 13.

Nam, So-Young, Seong A Lee, Kim， Yeo-Eun, Kang-Sook Lee. Association of Interpersonal Competence and Emotional Labor with Job Stress in Occupational Therapists. 2020; 28(2), 13-25. Available from: doi:10.14519/kjot.2020.28.2.02

Nam, So-Young, Seong A Lee, Kim， Yeo-Eun and Kang-Sook Lee. "Association of Interpersonal Competence and Emotional Labor with Job Stress in Occupational Therapists" Korean Journal of Occupational Therapy 28, no.2 (2020) : 13-25.doi: 10.14519/kjot.2020.28.2.02

Nam, So-Young; Seong A Lee; Kim， Yeo-Eun; Kang-Sook Lee. Association of Interpersonal Competence and Emotional Labor with Job Stress in Occupational Therapists. Korean Journal of Occupational Therapy, 28(2), 13-25. doi: 10.14519/kjot.2020.28.2.02

Nam, So-Young; Seong A Lee; Kim， Yeo-Eun; Kang-Sook Lee. Association of Interpersonal Competence and Emotional Labor with Job Stress in Occupational Therapists. Korean Journal of Occupational Therapy. 2020; 28(2) 13-25. doi: 10.14519/kjot.2020.28.2.02

Nam, So-Young, Seong A Lee, Kim， Yeo-Eun, Kang-Sook Lee. Association of Interpersonal Competence and Emotional Labor with Job Stress in Occupational Therapists. 2020; 28(2), 13-25. Available from: doi:10.14519/kjot.2020.28.2.02

Nam, So-Young, Seong A Lee, Kim， Yeo-Eun and Kang-Sook Lee. "Association of Interpersonal Competence and Emotional Labor with Job Stress in Occupational Therapists" Korean Journal of Occupational Therapy 28, no.2 (2020) : 13-25.doi: 10.14519/kjot.2020.28.2.02